My husband and I stayed at Hotel Un Patio en Santa Cruz for two nights (March 1-3). Intially we had to change rooms twice because of a sewer and paint smell. When we finally settled into a third room, we placed our valuables in the room`s safe. On March 2nd, in the evening, after paying our bill we discovered that 600 USD was missing from the locked safe. We reported it to the police immediately. The personnel on duty stated it was “impossible” and suggested to the police that we were lying.
The police did not begin their investigation until Monday, 2 days after the theft.
The manager/owner did not reply to my email until 2 days after I wrote him, 4 days after the theft, but assumes no responsibility for our losses and has since refuse to reply to questions regarding the investigation. When I stated I had a duty to warn other travelers of the safety issues at his hotel, he wrote, “I just warn you not to enter in defamation, you will lose. I mean it.”
We are on vacation and would not want anyone to experience what we had to. Not only was $600 stolen from us from a “secure” safe in a reputable hotel, but the callusness and unprofessionalism of the hotel, its owner and the police is disheartening. I am sure the owner will respond with a rebuttle to my posting, but if anyone has further questions I am happy to share the email exchange I mentioned, the police report and more details of the events. Going to this hotel was the worse mistake we made.
- Official Description (provided by the hotel):
- "Un Patio en Santa Cruz" is a carefully restored 18th century Sevillian House, now converted into a 2 stars hotel with the highest nivel of confort and first rate personal service. "Un Patio en Santa Cruz" is a unique combination of Sevilla-style residence, recently completely refurbished in traditional style.You will enjoy our white marble patio surrounded with plants, as well as our terrace, with its exceptional panoramic view over the Giralda. PRIVILEGED LOCATION Ideally situated in a very heart of the Santa Cruz sector, our hotel is characterised by its privileged location. ... more less
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