Arrived in our car to find no concierge to take the keys or unload the luggage - so we dragged everything up the stairs to the check-in and just dumped the car there. There was a queue of three clients which took far too long to process, and there was no special line for starwood VIP/platinum members. Bad start.
The manager apologised profusely and then organised for us to be fitted in the christmas day lunch even though we hadn't booked. Then we were shown to our suite, which was a very nice, quiet corner junior suite, with lots of space a a reasonably comfortable bed. The concierges were excellent at helping us to book restaurants and organise tickets for the alhambra, which was on our itinerary over the next few days. Check-out was dealt with a bit clumsily again, as we had requested and been granted late check-out but our electronic keys suddenly stopped working at 12 midday (someone obviously forget to reprogram the departure time). The reception was a long walk from the room, especially with a grumpy 2-year-old who had a wet nappy that needed changing.......
So, it's a beautiful building, tastefully restored and with good rooms, but just needs a little bit of attention to the service aspect.
- Official Description (provided by the hotel):
- Discover the recently renovated Hotel Alfonso XIII, Seville. Since its inauguration in 1928 the Hotel Alfonso XIII has been the preferred rendezvous for residents of Seville and elite travelers from around the world.From the moment you pass through the entrance of the Hotel Alfonso XIII a world of luxury is your's to explore. Discover the 151 rooms and suites at the newly renovated Hotel Alfonso XIII, Seville, totally equipped and furnished with luxury and comfort. The hotel guestrooms have been decorated with three different elegant styles: Andaluz, Moorish and Castillian rooms. ... more less
- Reservation Options:
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- Also Known As:
- Alfonso Xiii Seville
- Hotel Alfonso Xiii