We took a taxi from the airport to the hotel and were left stranded at a wrong location on a hot and steamy afternoon. When we called the hotel--whose location even the owner's admit is difficult to find--we were given no assistance to get to the hotel. We didn't know how to get a taxi (we were left on a steep hill in the village where no cars travel); Sophia, the person who runs the hotel during the day yelled at us on the phone, rudely insisting that we must have told the cab driver the wrong location. When we finally got help from a nearby restaurant owner (very sweet lady from Restaurant Miyorama), we made our way to the hotel. We were then taken by Sophia to a room...as we were unpacking, she called to say she had taken us to the wrong room and we had to move. She said she made a confusion. We had to carry our suitcases back down two flights of stairs to the correct room. We were not happy.
The new room, on the first floor, has handicap access which is terrific (though not something we needed). Yet, the space was extremely tight and there was barely room for our suitcases. The maid put my suitcase on a stand in the bathroom. Also, we would have had an amazing view of the mountainous village of Realajo in Granada, but the shutter on the window was not working properly and would not lift. (!) What else could go wrong?
For a hotel that prides itself on hospitality, this experience was anything but.
Long story short, the hotel is really lovely to look at, and it seems that most people encounter good service. But when things go wrong, they do not know how to respond, extend courtesy, or help guests.
I am sorry to say all of this, because the place (physically) seems to have so much promise, but it really set our first hours in Granada with much unnecessary upset. This is not how one wants to arrive in a new town after hours of travel.
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