The room was attractively furnished, but the double bed we asked for when booking was not available. The two single beds were hard. The airconditioning had the "ok" / setting button missing and we could not get the temperature below 27 degrees, though outside it was around 10 degrees at night. The internet connexion did not function and the maintenance man could not fix it. He said he would see if a room change was possible but nothing happened so after half an hour waiting we decided not to move. Several of the main TV chanels were unavailable, but one station - RTL - appeared on no less than six chanels. No clock on the TV (or anywhere else in the room). One of the two washbasins would not drain. There was no bath tap ..to fill the bath you had to use the shower head! No hairconditioner provided. No box of tissues, No drinking water provided. To use the safe you had to go to reception (down 5 floors) and pay 14 euros for a key . Billed as "Business and Spa" the hotel has no business centre. We felt sorry for the staff having to work in such a disfunctional hotel. If our experience was typical they are probably exhausted dealing with problems.
The car valet parking service was excellent.
I would not rate this hotel as 4 star never mind the advertised 5 star.








