We've just spent 5 days in Granada, booked at the last minute. Horrendously early Ryanair flight but at least we were there for lunchtime. We followed advice and took the bus from the airport but unfortunately had a bit of communication problem with the driver and had to get a taxi when we got off. That wasn't too bad, about 4 or 5 euros, but when we got to the hotel - the Gran Luna de Granada- booked specifically for a pool, we were asked "Do you want the good news or the bad news?" ! There was no room - supposedly because of a leak - but we were being moved to their new hotel, the 5star Nazaries. I asked if it had a pool and was told "No" but there's a spa. And when I said that the whole point of booking there was for the pool, I was told, "Our pool isn't open" !! Beware, I booked through Hotels.com, who seemed to have the best price, but had made no mention of this fact. To cut a long story short, the Nazaries was very smart, all black marble and stuff and big flat screen tv (CNN on a loop!) but if we'd paid the going rate of 250 euros a night I'd have been extremely disappointed. The air conditioning took 3 men to sort, you were asked not to adjust it yourself! There was one smallish tinted window, so we had to have the lights on all day, whenever we were in. Nice new wardrobes, but not a single drawer, and the biggest insult of all, the beautiful spa cost 25 euros an hour to use! (We didn't!) All this on the 1st day, after a 3.30 rise, was enought to put us off. However, after a good night's sleep, we started to make the most of Granada. It was very busy and crowded but we enjoyed our few days. The Alhambra was amazing, the Albaicin district was great, the free tapas were wonderful and weather hot! Worth a visit if you're considering it. Nice little park that you may not find if you don't know about it is the Frederick Lorca park, really pretty and fresh on a hot day, when you haven't got a pool to cool off by! It's south from the cathedral, just look on any of the free maps. Also, the science park, if you're looking for something a bit different to while away an hour or two.

The room was attractively furnished, but the double bed we asked for when booking was not available. The two single beds were hard. The airconditioning had the "ok" / setting button missing and we could not get the temperature below 27 degrees, though outside it was around 10 degrees at night. The internet connexion did not function and the maintenance man could not fix it. He said he would see if a room change was possible but nothing happened so after half an hour waiting we decided not to move. Several of the main TV chanels were unavailable, but one station - RTL - appeared on no less than six chanels. No clock on the TV (or anywhere else in the room). One of the two washbasins would not drain. There was no bath tap ..to fill the bath you had to use the shower head! No hairconditioner provided. No box of tissues, No drinking water provided. To use the safe you had to go to reception (down 5 floors) and pay 14 euros for a key . Billed as "Business and Spa" the hotel has no business centre. We felt sorry for the staff having to work in such a disfunctional hotel. If our experience was typical they are probably exhausted dealing with problems.
The car valet parking service was excellent.
I would not rate this hotel as 4 star never mind the advertised 5 star.

We ended up here by default as the result of a hotel booking error. Before we arrived we were concerned about the distance of the hotel to the old town, but as it turned out these concerns were unfounded - you can't be close to every attraction in Granada! The rooms were superb - extremely modern, with designer bathrooms and plasma screen tvs. The breakfasts were delicious and there was just about anything that you fancied on offer! The staff were very helpful and obliging. The only negative that we found was that the hotel recommended a flamenco show (for which you could buy tickets at reception) which a party of us felt to be poor value and badly organised.
Other party members tried the Spa facilities (which you have to pay for) and rated these highly. On the whole I would definitely recommend the hotel for a stay.