We stayed two nights in this hotel.
Coming from its sister hotel in Cordoba the night before, we knew that matching the experience we had there would be tough.
The hotel is set into an old and remarkable one family house as well as in a new building just across the garden.
We got a room in the old mansion that was really nice.
The first thing that I noticed was the noise. There was construction nearby and at night you hear perfectly well the cars and scooters in the street (although our room was not facing the street).
Same thing when you are in the "garden" which is nothing more than a patio.
The service has to improve but is still on the high end in Spain. English and some French spoken.
The spa is really disappointing.
The breakfast is good but there again, service is not what I expected.
Overall a decent experience but could improve a lot.

We spent three nights at this lovely hotel and enjoyed it thoroughly. The staff were lovely and helpful for the most part, especially the young trainees. They upgraded us to a junior suite and we had a truly remarkable room in the old building -- the original library, a semi-circular room with gorgeous wood paneling and an amazing tile ceiling, and three giant sets of windows overlooking the garden. The bathroom was equally roomy, with separate tub and shower and a window next to the tub.

The only downside was that the hotel "advertises" a pool, which we originally thought was an outdoor swimming pool, but is really just a warm interior sitting pool in their spa. Not a way to cool off in the heat of Granada. Adding a pool would make this hotel truly perfect. We didn't find it noisy at all at night, and slept very well in the large and comfortable bed. Great linens.

This was the third hospes hotel we stayed in and all were wonderful in their own way, with Cordoba probably tops, followed by this one. I'd recommend the chain highly.

Unfortnately, we only stayed here one night. Our rooms were located in the historic building. The decor reminded me of a hip boutique hotel (i.e. the W Hotels). The breakfast buffet was nice, especailly the coffee. The rooms were generous size, especially by European standards.

The only thing I had to complain about is that it can be a little noisy because the rooms are right along the street. We were there when the Spain played Russia in the semi-finals for the European soccer tournament. Of course, Spain won and there was a lot of shouting and cars honking there horns for several hours.

Overall, great hotel and location and I would definitly stay here again.

We arrived at the hotel (from Seville) late on a Monday afternoon and from the moment we entered were treated to excellent service. The staff were fantastic booking taxis, restaurants, taking bags to the rooms - everything you'd expect from a 5* hotel.

Rather than head into town we decided to eat at the hotel restaurant (Senzone) and I have to say it was superb. I had the suckling pig and my girlfriend had the duck, both were first class. They weren't accompanied by a mountain of pasta or rice, but we just ordered a dessert and were again treated to excellence. It's is just a shame that the restaurant was so quiet, it's well worth a visit and like the hotel, the staff are highly attentive.

The hotel room was clean, spacious and the huge bed was fantastic. We stayed in the 'palace' part of the hotel (albeit for a few extra euros) and even though the room was on the front of the hotel we weren't woken by noise from the street below.

Overall this is a great hotel (about a 20/25 minute walk from the Alhambra ticket offices) which I would happily recommend to friends.