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“We love this hotel” 5 of 5 stars
Review of Hospes Palacio de los Patos

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Hospes Palacio de los Patos
5.0 of 5 Hotel   |   Solarillo de Gracia, 1, 18002 Granada, Spain   |  
Hotel amenities
Ranked #13 of 129 Hotels in Granada
Canada
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“We love this hotel”
5 of 5 stars Reviewed June 14, 2013

This hotel has character and modern luxury. Rooms are large and beautifully decorated. Luxurious bedding. The staff are attentive, friendly and helpful. They offered tips on getting tickets to Alhambra, restaurant suggestions and they arranged our hotel reservation for our next stop. The breakfast variety is wonderful, offering variety to suite all tastes. The courtyard with the fountains is beautiful and tranquil.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, June 17, 2013
Dear Customer,

Thank you for your positive comments about us and time spent in writting.

We are glad you have fully enjoyed a pleasant and relaxing atmosphere in our hotel, attentive staff & good services.
Look forward to receiving you during your next visit to Granada.

Yours faithfully,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 8, 2013

I like to stay in hotels that have a bit of individuality and charm and the Hospes hotels (of which Palacio de los Patos is one) certainly fit the bill.

The hotel has c.40 rooms in two buildings - an old converted palace and a new modern building linked to the old one underground. We stayed in the Dreamer rooms in the new building, which were spacious (biggest bed ever!), really modern and tastefully decorted with nice design features. Hotel staff were really friendly and provided good tips for restuarants and bars and helpfully made reseravations for us. We had a complimentary welcome drink and tapas in the garden in the evening. The staff is definitelly making an effort and going out of their way to please customers and despite not having paid additionally for breakfast, on checkout they waived our morning coffee and minibar bill, which was a nice touch.
The place is stylish and charming and the service is good (although a little clumsy at times but we were happy to forgive the Spanish laidback manner) so would definitely stay here again if back in Granda!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, June 12, 2013
Dear Customer,

First of all, thank you for stay & time spent in writting.

Hospes Hotels provide indeed cosy atmosphere & individual treat,
that becomes charming guest unique experiences.

The client can choose lodgement in a 19th Palace or in a moderm building according to their preferences,
enjoy a tea or cocktail in our fabulous garden, relaxing in the spa, or taste Andalucian cuisine in Los Patos restaurant.

We are looking forward to your next visit.

Yours Faithfully,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
59 reviews 59 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed June 7, 2013

The hotel is in two buildings one modern, one old, connected in the basement. We stayed in the modern part.
Positives: The room was large, bright and comfortable. Nice big bed, good quality linens and towels. Huge marble bath and wet-room style shower. Korres products. Welcoming staff. Nice terrace. Good location a pleasant 10 min walk from the centre.
Gripes: aircon could have been more powerful, minibar fridge was barely even cold (we reported it and a maintenance guy came to look at it but it wasn't fixed) and the building isn't double glazed so street noise is very audible. Bath leaked and some of the sealant was discoloured yucky brown. Small un-powerful hairdryer. Not much storage for clothes (just a small wardrobe, not many hangers, no drawers)
Other info:
Secure parking in the basement is 24€ per day.
We didn't eat breakfast there - there's a decent cafe on the main road 2 mins away for jamon rolls, freshly squeezed orange juice and coffee at a quarter of the price.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, June 12, 2013
Dear Customer,

First of all thank you for your stay and time spent in writting.

We are glad that overall you have enjoyed your stay with us.

Thank you for reporting us the things that did not suit you perfectly.
We are already working in these points to make next guest stays even better.

Looking forward to having you soon with us in Hospes Palacio de los Patos.

Yours Faithfully,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed June 2, 2013

This was the second Hospes hotel we staid in on a recent trip to Andalucia (first was in Cordoba), and the hotel unfortunately fell well short of expectations.

LOCATION: The hotel is on the fringes of the city center - a leisurely 10 minute walk takes you the cathedral, and another 10 minutes or so take you to the Albaicin and Realejo neighborhoods on the hills; walking up the the Alhambra would be about 45 minutes, including some steep sections. The hotel is housed in an old aristocratic mansion from the 19th century - at the time it was built, there was likely nothing around. Now, unfortunately, it is surrounded by rather ugly modern buildings and sits on what we found out to be a very noisy street. In short, there is nothing terribly wrong with the location, but if you are looking for a beautiful historic are, go elsewhere.

ROOMS: We stayed in one of the deluxe rooms in the main building. They also have junior suites (I looked at a few of them, and they are basically larger rooms, don't really have a separate area) and some larger suites. The new building houses regular rooms as well as a suite that we looked at - it's meant to be ultra-modern, but it just didnt have the quality of execution to make it look good. So back to our room (22) - spacious enough, with a lovely original wooden ceiling and interesting original mosaic floor. Similar to the Hospes propery in Cordoba, the hotel update was simply done on a budget, and now that it is 5 years old it really shows. The furniture looked scruffy and cheap, not to mention that there is no place to put anything at all. The bed side table are aluminum cubes that offer no storage and rattle every time you place a glass on them. The desk/TV table (covered in fake leather) looked plain dirty and had the most ridiculous AV set-up I've seen in a hotel with cables dangling under it in plain sight. The designer sinks with silver leaf coating were worn off in many areas, there was a chipped mirror, and 80% of the single wardrobe was no more than 30cms deep, meaning you could not put a hanger in. The worst part about the room is the incredibly poor noise insulation - even with all the windows closed you hear the traffic as if you're trying to sleep on the pavement. As if that weren't enough, you also hear everyone walking through the reception area, the piercing phone ring of the reception phone, and all the conversations people have in the entrance lobby. Although we were on the ground floor, I'd imagine that the problem is similar on the first floor as the rooms are set around the big marble central staircase that creates a huge echo. Whoever designed and approved the plans for converting this into a hotel, didn't spend a minute thinking about what people want from hotels, which in my view features a good night's sleep pretty high on the list...

AV FROM HELL: The terrible internet connection from the previous Hospes hotel continued here; internet speeds are a total disgrace. Our room had a nice Sony system which proved unusable - the radio cable wasn't there so it had no reception, the NAS was not set up so we could not stream to it. When we asked reception they said it was meant for people who carried their own CDs.What?? When was the last time you went traveling with CDs?? The TV channels were through an regular aerial antenna which made for a viewing experience that took me straight back to my childhood - buzzing audio and video with snowflakes.

THE UGLY: The worst part of my stay involved waking up in the first morning to see that I had slept on a pillow that had a huge old blood stain. I immediately went to reception to tell them about this - no one in particular apologized, but said housekeeping would be informed (I am Spanish speaker, so there were no communication issues). I came back in the late afternoon after a day out to find the room made - and the SAME STAINED PILLOW sitting there. This should be a huge red flag for anyone, because it simply means that the housekeeping standards are terribly poor - even if the message got lost to change the pillow, anyone making the room should have seen it as I left it in the middle of the bed with the stain facing up. Other clear indicators of lacking hygiene practices - the table lamps in the room were all sticky with dust that clearly was routinely cleaned; we had the misfortune of seeing what the duvets look like without sheets when we asked for single duvets instead of a kind one - they looked yellow and stained, which meant that I spent half of the night making sure I did not have direct contact without a sheet.

SERVICE: The staff are young and friendly, but I am afraid that they fall short when it comes to delivering anything close to a 5 star service. It likely isn't their fault - they just work for a chain that clearly has no idea what turns a hotel into a true five star place. I remain totally shocked at how this hotel even got a 5 star rating.

If they charged half of what they do, and marketed themselves as a quirky 4 star hotel, I'd be happy to oversee some of the issues, but for now my advice to anyone who goes to Granada - try something else!

Room Tip: Perhaps the standard rooms in the newer building might be a better choice - they are tiny, but shoul...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, June 12, 2013
Dear Customer,

We deeply regret we have not fullfill your expectations,
and we send you our sincere apologies.

Even we have matched many of your demands during your stay,
sorry the Suite we offer you did not suit you well,
we will treat one by one the rest of issues you have pointed out.

Your comments definitely will help us to improve.

Thank you for your visit and time.

Yours faithfully,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
4 of 5 stars Reviewed May 31, 2013

In truth I'm surprised at this criticism and wanted to comment on the romantic break my husband and I took recently. We stayed in the palace part which was very nice, but best of all was the restaurant. Delicious food - the foie with pineapple preserve was wonderful, and the service was excellent, attentive and friendly. We recommend it.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, June 3, 2013
Dear Customer,

Nothing make us happier than reading your nice comments about the Hotel.

We are really glad you have enjoyed your stay with us, specially our Restaurant.

We will let know our staff about your congratulation comments.

Looking forward to receiving you again soon.

Yours faithfully,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 29, 2013

My husband and I usually prefer staying in boutique hotels rather than large chain ones (although certainly a cheaper alternative sometime) and when we booked our trip to Granada a year ago (I know, I have been extremely lazy in writing this review) we had very little choice.
Overall the place was really nice and well maintained. The courtyard was well kept and the atmosphere relaxing with cosy sofas all around. We stayed in the modern building and, although the room was spacious and the bed comfortable, it was extremely noisy as it was the last room facing the street at street level. It was our fault not to ask for a different room, if we had gone to the reception requesting to change, I am sure they would have done their best to accommodate us somewhere else.
Breakfast was very good, consisting in a vast selection of both sweet and savoury food (included Spanish ham and omelette) and service was very attentive...I don't know if things have changed in a year's time.
We had drinks at the bar on one more than one occasion and the staff were fun and attentive. We also used the spa pool every day and that was a great way to relax after a day spend wandering around the many beauties that this splendid city has to offer!
When we go Sevilla and Cordoba we will most certainly choose the Hospes again and see if there is any difference at all.

Room Tip: We haven't seen any of the rooms in the old building but I am sure they are much nicer than the...
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, June 3, 2013
Dear Customer,

Thank you for your positive comments about us.

We are glad you have fully enjoyed a pleasant and relaxing atmosphere in our hotel, attentive staff & good services.
Look forward to receiving you during your next visit to Granada.

We would love to take care to provide you an even better time with us.

Yours faithfully,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sitges, Spain
Top Contributor
69 reviews 69 reviews
31 hotel reviews
Reviews in 40 cities Reviews in 40 cities
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed May 19, 2013 via mobile

Palacio de los Patos is probably the best luxury hotel in Granada...unfortunately that speaks to the absence of good 5 star hotels rather than to the qualities of this hotel. Unlike other 5 star hotels in the region that don't live up to their accolades, this one actually charges you like a luxury hotel so I will use other similarly priced hotels in Europe as reference. Overall our stay was pleasant but the hotel was just OK. Let's get into details:

Building
The hotel is separated into two buildings: the old house and a modern building in the back. Wherever you end up staying you are likely to go to both as the hotel amenities are split up between the two. You will arrive into the old building and I have to say that things feel a bit off. They have tried to mix the old and the new and the result is not great...but let's not get caught up in decoration choices. The downside here is that the reception area is very small and quickly gets congested when you have 2-3 guests waiting.

Rooms
I stayed in the new building and my thoughts are mixed. The bed was very comfortable which was a big plus. The Room is narrow with a TV facing the entrance. Although you can turn it a bit you never can really see it very well. The bathroom has glass doors which looks kind of modern but is not great if you are looking for a romantic weekend and can hear your wife or girlfriend breathing while she sits in the toilet. The shower area is a bit cramped by a large marble tub which we didn't use. The worst part was perhaps the noise. Although we were in the back building and our room faced the inner court you could still hear the people in the streets...must be something to do with the quality of the windows. On the plus side you have free Internet all over the hotel which is nice.

Spa
There is a small spa in the basement of the modern building. They seem to have external masseuses come in when you ask for one. Overall the massage was well performed although they had limited flexibility on times. The heated pool seems to be more decorative than anything else. We used it...the first thing that you feel is that it is too shallow...the second is the marble that is not very pleasant against your skin...or the sharp edges of the pool that are uncomfortable on your neck. The plus side is that it is always empty...a bit of music would have been nice but that's a detail...

Breakfast
As in many things in this hotel looks can be deceiving...the breakfast area is pleasant and at first sight everything seems home made. At a closer look you realize that they have just opened the regular low-end cereals and put them in little glass containers and have unwrapped the cereal bars for you...the yogurt seems to be home made...but it is a bit plain. Other than that there were several things that were off...there was a hair in the jam, we had a dirty cup, the door to the breakfast area was broken so we were freezing...so as you can see details are details...but when they add up they become a bit annoying...

Service
Always with a smile...but with a lot of little mistakes, we ordered a cab and they forgot to call it...things were a bit slow...

Overall
We slept pleasantly and enjoyed the free Internet...there was no gym and many things were a bit off...if e prices had been that of a 4 star I would have been less harsh with my comments but at 250-300 euros a night you expect a bit better of everything...

Stayed May 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HospesHotels, Director General at Hospes Palacio de los Patos, responded to this review, May 29, 2013
Dear Customer,

First of all thank you very much for your stay & comments.

Yours comments help us to improve,
and some items have already been fixed as:

The restaurant door. New TVs with more channels, and location changed in the room.
Music in the Spa. And we are treating others to solve then as soon as possible.

Our Spa opens from 10:00 till 22:00 Hours with permanent hotel staff.

Sorry for all the inconveniences,

and wish you could come back soon to Palacio De Los Patos Hotel.

Yours Faithfully,

Marc Passola
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hospes Palacio de los Patos

Address: Solarillo de Gracia, 1, 18002 Granada, Spain
Location: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Granada
#3 Luxury Hotel in Granada
#6 Business Hotel in Granada
#9 Family Hotel in Granada
#16 Romantic Hotel in Granada
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hospes Palacio de los Patos 5*
Number of rooms: 40
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Also Known As:
Hospes Palacio De Los Patos Hotel Granada

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