Great hotel, good location....Alhambra palace about 45mins away by walking...very convenient by public transport..the centre within walking distance. Staff were really helpfull and the room was nice and clean with an excellent view.

Our room was clean, reasonably comfortable and quiet. Our bed was quite hard, but not too bed. Staff were very friendly with excellent English. Although we knew we booked only room, we were told that breakfast is automatically included. Only after double-checking, it was explained to us that breakfast is included in the sense that is costs extra 11 Euros each. Which we refused as you can have a lovely sandwich and coffee for about 5 Euros in many beautiful cafes around. The staff insisted on changing our towels although we left them hanging up and not in the bath tub as instructed if we wanted them changing...didn't make us feel good about the environment. Also, ask for a room facing the Alhambra, otherwise you end up with rather boring view over the modern parts of Granada.

The hotel was not as advertised on the net..and it stated we had breakfast included when in actual fact we didnt...the overall stay was good though...granada is so beautiful even in the blistering heat of 43 degrees...the alhambra is an absolute must....and st nicholas plaza if you get a chance in the albaycin(sorry about spelling) area of the city from there you can see the alhambra and there is a lovely little ice cream kiosco...the walk up isnt for the faint hearted though...well worth it..would prob look around elsewhere for a cheaper hotel....

We were dreading our stay at this hotel having read some of the reviews and nearly changed our whole trip - SO pleased we didn't! We stayed at this hotel for a whole 2 weeks and wouldn't have changed a thing!
The room was huge and kept immaculately clean with lovely big fluffy towels; very efficient air-conditioning and incredible views, we had a room on the 11th floor.
The hotel staff were polite, friendly and helpful at all times and generally spoke impeccable english but I do believe that if you prepare yourself with a little spanish it goes a long way when you're in spain!
We didn't actually eat in the hotel restaurant so can't comment on that but we did have room service on a couple of occasions and found it to be quick, good quality and very reasonable.
As for the hotel's position.... it is a little walk from places like Plaza Nueva but quite honestly its worth avoiding them. Its hyped up for tourists - over-priced and very average service. The Vincci is really close to some fantastic bars and restaurants that are used by the Spanish - a much better indicator. There is a 15 min walk to the cathedral etc but its pretty and flat and there are plenty of places on the way to sit and have a drink and very good tapas. Can particularly recommend the tapas at Bar Plaza in Plaza Universidad!
The hotel is also well served by public transport links, particularly buses, so getting around is straightforward and cheap, 1 euro for pretty much anywhere in the city.
All in all this is a great base for exploring Granada and next time we go back we'll definitely be staying there again.