Very clean room, nicely furnished, not very big though. The double bed was pushed up against one wall - fine if there's just one of you, but a bit of wriggling involved to get out if you're the unlucky one on the inside! Handy free room safe. Very spacious bathroom, v. clean and marbley, fab shower pressure.

We requested a quiet room, and to be fair there was very little street noise, but as we were right next to the lift we needed ear plugs. The maids were very noisy, and the doors banged every time one of our neighbours left their room.

Breakfast was 11 Euros for us. As a Brit who's used to breakfast being either cereal, porridge, toast or full English, it's always a bit bemusing to be confronted by cold meats and cheeses at that hour! Nice range of choices though. Like a previous review, we had a hard time getting more than one cup of coffee.

Staff were friendly but had a weird encounter on check-out with a staff member who seemed convinced I'd raided the mini bar and wasn't admitting to it. Also the key card stopped working twice - they seemed incapable of activating it for more than one day.

The hotel's location is great - very close to Plaza Nueva, the Cathedral, Gran Via Colon, etc. Obviously you have to visit the Alhambra (book in advance online, as tickets sell out very quickly), but we can also recommend the 2 and a half hour guided tour of the city (visit the tourist info centre for details). If you like tea, you should definitely visit the array of Morrocan teterias on Calle Caldererias, some of which open around 2pm, some later. We especially liked Kasbah, as I'm vegetarian and it can be tricky to find veggie tapas. The one at the top of the street, near the church, is also very nice.

We were here during Semana Santa, which makes for a very different experience. The hotel is very close to the "official" viewing stand and procession route, so it's great for that purpose. However, it also meantthat the roads to the hotel were completely closed off, so our cab could only get us to about a half-mile away, and we had to roll our bags through the crowds to get to the hotel.

Other than that problem (which is not the hotel's fault), we were very happy with the hotel---nice airy rooms, very comfortable beds and a pillow menu. We didn't opt to include breakfast, a good choice since we were out very late every night and slept in past the breakfast hour. Staff was very pleasant and helpful, although occasionally overwhelmed by the sheer number of guests. We made all our arrangements through the website, which is well-designed, and all went smoothly. Excellent value for the money, and my first experience with the Hesperia chain, which made we want to try their other properties.

After reading many reviews of hotels in Granaga on Trip Advisor, we settled on this one - and what an excellent choice. Very central, handy for all attractions, but quiet and very comfortable. Staff were excellent, though getting a second cup of coffee at breakfast (no leche - black) proved a bit of a challenge! Car parking is not for the timid - but then nor is driving in Spain - but was really handy, as public car parks are all some distance.

The rooms all seemed to be of a similar high standard (I peeked when the maid was not looking!) and were very comfortable. Room service was excellent (vital after a long day, arriving in the middle of the holy week processions!), though the hotel has no restaurant. OK touristy ones at Bibi Rambla, but there is an excellent one much nearer on the corner of Plaza del Carmen, 1 min from the door. Also try Alfrazan on the Paseo de los Tristes for stylish decor and excellent food, or any of the four in the tiny jewel of a square Plaza de S. Miguel Bajo at the top of the Albaycin. Restaurants in Campo del Principe were supposed to be good, but we thought were dissappointing.

I would definitely use this hotel again. If you choose it, I hope you enjoy your stay as much as we did!

My wife and I stayed here for a few days in shoulder season (week before Semana Santa) and got a walk in rate of (100 Fri/115 Sat/80 Sun in Euros). The hotel is fairly new (2 years) and rooms are well maintained, clean and appear exactly as advertised. Desk staff was very helpful, and although modest, speak good English. Hotel was nicely decorated with local themes. Do note, however, that only one person mans the desk at times so this person is frequently overwhelmed, frazzled and may explain some of the service problems previously noted. People in Granada are friendlier than Madrilenos. Conveniently located a short walk from Alhambra (bottom of hill at least) and right next to Calle Navas (great street of cafes and cervecerias!).
Only negative is no views available b/c tucked into an alley.