We Stayed for a night in a double room, got different rate than what I booked on their site. They claimed we are two persons wherease the reservation is for one (Why I should book the double room?). Their online reservation didn't allow me to choose the number of persons. They did't believe it !!
Another problem: Locked me down in the grage early morning on our way to Alhambra. Called the receiption by the intercom and got the answer: "YOU HAVE T PAY FOR YOUR ROOM SIR"!!! I just passed by asking them for directions and carried no baggage with me. They have my credit card if I ran away!!!
I answered them that I will do so when I come back. Got the answer:" Sir, you have to be back before 12:00, or we will charge you half a day for late check out".
Anyway, this trip was short for preparation for my & my wife's family group trip in the coming summer (25 persons). Glad to know what kind of people are running this hotel..
Just watch out from rate changes...
Never leave the hotel in the morning of your departure, they will think you are running out!!
Pack up before 12:00, they claimed they cannot allow any delay because they are full, in November,!! (But you may stay for a half day charge!!)