We've stayed in about 30 paradors over the last few years and have wanted to stay here for a long time, so decided to splash out and stay in this, their flagship hotel (well their most expensive anyway) on a visit to Granada. Experience tells me that first impressions of a parador at reception are usually very accurate. Unfortunately this was the case here. This parador stay was a disappointing experience which we will not repeat (we'll still stay in paradors though).
On arrival by car the parador can take a little bit of finding, as it is easy to get mixed up in the traffic for Alhambra parking, but it makes you feel a bit special to be able to drive into the Alhambra itself and then into the parador car park. The car park is small, cars are packed in tightly, so you have to leave keys at reception to let them move cars about when needed.
Reception is not too well signposted but straightforward to find. Receptionist (man) - efficient and brusque to the point of rudeness, he only seemed interested in getting my car keys (which I was not ready to give him as we had still to unpack our luggage). Unlike most paradors no information re where the restaurant is, if booking is needed, what time it is open, where breakfast is served and at what time etc etc. Nothing. Not even a smile. How can you have a receptionist who doesn't smile?!!
Porter took us to our room.
Room badly in need of refurbishment. Very poor standard compared to most paradors and terrible when you consider their prices. Furniture was basic and well used to broken. Room offered little comfort. Bathroom ok but huge trough of a double sink left no room to put anything in the dry. Badly designed.
As an Amigo (Paradors loyalty club) we get a free welcome drink so we went to the terrace to
have a beer. It was mid afternoon and there were several free tables (though most of them were covered in crockery and litter from previous occupants) and a good number of staff. They all ignored us, so we sat ourselves down. The staff seemed to be setting the tables for the evening. After 20-25 minutes I got tired of the "lets see how long it takes them to serve us" game, walked over to on of the waiters and told them we were waiting to order. He continued to do whatever he was doing and eventually came to take our order.
We decided to have dinner in the parador as we normally do. Food very ordinary, unique view, surly, lazy staff. Don't eat here.
Breakfast. Reasonable buffet breakfast but with a poorer selection that other paradors ... they're really not trying here. We found the member of staff who was cheerful and smiled.
This is a parador in name only. It does not deserve to be part of the group as it is so badly run. New management is needed here. The staff are lazy and unwelcoming. Everything is just too much trouble for them to be bothered. They have a unique location and are trading on that, but seem to have forgotten that paradors (generally) provide excellent, friendly service and put their guests first. The contrast with the excellent staff the previous night at Parador de Alcalá de Henares was unbelievable.
I'd advise anyone to stay instead in a decent hotel in Granada at probably 30% of the price. You'll enjoy the trip more and save a lot of money. Buy your ticket in advance for Alhambra, get up to the car park early (8:00) and look round Generalife before it gets hot, have breakfast at Jardines Alberto Restaurant and continue your visit into the Alhambra.
Don't stay here ... choose another hotel
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.