The location is unparalleled; the gardens sublime. The design sleek and modern is aesthetically pleasing, but with no consideration for comfort in the rooms and with very uncomfortable beds, as has been mentioned in other reviews. Most important of all, the service is deplorable: no one to help with suitcase upon arrival and a front desk that made horrendous recommendations, steering us away from the venues for tapas and show that we had researched and selected based on tripadvisor reviews, and sending us instead to the worst evening experience we had during our trip in Spain.
Specifically, upon our arrival, the staff at the desk dissuaded us from attending the flamenco show and tapas restaurant we had chosen from reading tripadvisor reviews. The staff member insisted instead that the best show in town was the tableau flamenco in Albaycin. When I expressed reservations, he insisted that the dinner was wonderful and that he had high recommendations from everyone he sent there. To our chagrin, we followed his advice. Not only were we the only people at dinner in the entire restaurant, but we were the only ones at the flamenco performance who did not arrive by tour bus. The dancers looked bored and all performers were very young. We left very upset by the experience, and Euro 124 poorer. When I returned to the parador, I checked on tripadvisor and found that the show is geared to large tour groups and includes transportation by minibus from and back to the hotel. It did not quote any prices and was ranked 47 on tripadvisor, whereas the show we had wanted to see was ranked the best on tripadvisor and would have cost Euro 40 for two. Since the desk staff had steered us away from the top rated flamenco show to the worst rated one, which also charged twice the cost and had no price listed anywhere, we naturally felt deceived and taken advantage of. There was a sign at the desk stating that forms were available to register complaints, but we were too upset to fill out the form and just wanted to leave as soon as possible the next day.
We had a second issue with the front desk. When we arrived, they scheduled a private guide for us to tour the Alhambra, for which they informed us the charge was Euro 285. Later, when we went to the room, we looked up the Alhambra site and found that the tour on the weekend cost Euro 202 plus Euro 30 for admission for two, so the charge should have been Euro 232 and not the 285 the front desk staff charged. In other words, the front desk was charging upwards of 20% commission for making the phone call to the Alhambra ticket office, which was right next to the hotel. As the charge was significant, we felt that good service required that they bring to our attention that they levied a very high commission on making the phone call for us. In summary, if you do not rely on the front desk for advice and do not expect a good night's sleep and do not expect great food in the restaurant, the location of the hotel and restaurant is without parallel.
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- Also Known As:
- Parador De Granada Hotel Granada
- Parador De Hotel Granada
- Granada Parador De Hotel