My girlfriend and I stayed here for three nights in October 2004, and we both really liked this hotel. The hotel is right on the Plaza Nueva directly across the street from the bus that takes you to the Alhambra. The Cathedral is only about five minutes away, and the pedestrian streets around the hotel are full of restaurants, bars, teahouses, merchants, etc. Our last day, we walked up to the St. Nicholas overlook and then meandered down the streets of the Albaicin. When we reached the bottom, we were a block away from the hotel. My girlfriend speaks fluent Spanish, so I don't know if the hotel staff speaks other languages, but they were very helpful. Our room was nice and had two balconies overlooking the street. It was a little loud, but nothing that a pair of earplugs couldn't fix. It was a little chilly at night, and the heat didn't seem to work that well, but that wasn't too big a problem. My last piece of advice is to not drive in Granada. The streets are terrible and the parking is even worse. If you drive a rental car to Granada, return it as soon as you arrive. The city is very walkable and a car only makes things more difficult.

This hotel was the worst of the hotels we stayed in on our trip to Spain and Portugal. I was debating between Plaza Nueva and another hotel based on quality of the room description and potential for noise. In order to gain my business, Plaza Nueva promised me a top floor superior room with views of the Alhambra. Upon arrival, we were told we had a first floor room...overlooking the incredibly noisy plaza (it bustles from AM to late night). Despite my obvious unhappiness with the situation, they offered no alternatives (the hotel attendant seemed to have no authority to make changes or offers) and I spent the entire night awake. When one is traveling with a busy agenda of sightseeing, a loss of sleep can easily ruin part of one's trip. On the second day, we were moved to a back room (non-superior) after being told the management trainee had screwed up. We were credited back 8 euros (big deal) off one night...only because it was not a superior room. Nothing else was offered to compensate for their mistake and our troubles.

The hotel lacks the charm easily found in Europe. Though sizable, the rooms are plain and the floors were dusty. One of the bed covers had a cigarette burn in it. The air conditioning is a steady stream of stale, warmish air that you do not have control over (despite a thermometer in the room). The breakfast and reception area looks like a neglected nursing home.

There are better places to stay in Andalusia for the same price or less (NH Hotels--if you can get a special--- and Casa del Maestro in Seville---incredibly charming, though a little hard to find). We could not wait to leave Plaza Nueva and reach our next, more pleasant hotel.

This was our favorite hotel during our travels through Madrid, Sevilla and Granada. We stayed in the Suite, located on the 4th floor. The room was HUGE. and the bathroom extra large! The balcony was beautiful, all of the windows covered with beautiful shutters. The bed was comfy and everything was very clean. The view was amazing. The room was high enough that it was quiet even though it is in the center of everything. We walked everywhere, and were seconds away from restaurants, shopping and the cathedral. We could see the Alhambra as soon as we hit the street. We only stayed in Granada one night, but this hotel made us want to stay forever. The staff was nice, and the front door is secure during the night hours so we felt very safe. If we return to Granada there won't be a question about where we stay... it was perfect!

Stayed there 25th to 28th February 2004

Good service level all round. Check-in smooth, friendly and helpful.
Breakfast wasn't included in our stay.

Room was a very good size and the bathroom was a good size.

The quality of fittings and furnishings was of a high standard and comparable to a 4 star establishment.

The room was a decent size and had no odours, which in chain-smoking Spain is an achievement IMHO.

The central location naturally comes with the downside of being a little on the noisy side, especially around midnight. But this is Spain - lively!

Would stay there again.

Some rooms have balconies that overlook the square below and offer great views of the Alhambra above on the hill overlooking Granada.