When I travel to Granada for work, the Santa Paula is always the first choice. It is close to everything - Albycin, cathedrals, shoppings, restaurants... The staff is extraordinarily helpful. The hotel is beautiful and the restaurant is excellent. My only (very small) complaint is lack of English speaking TV channels. After a late dinner with vino tinto, I could use English since my translations skills are somewhat hampered. :-)

The hotel is located on one of the main streets in Granada, a few minutes walk from the centre of the city and many great bars & restaurants. We stayed in one of the cheaper rooms, but considering the still expensive price-tag, were slightly disappointed with it – more of a comfortable but uninspiring 4* than the 5* advertised. Maybe the more expensive rooms are a lot better. We also had a slight problem with noise (talking/nose blowing/alarm clock) from the room next door. However, after speaking to the duty manageress, I was happy with the professional way she dealt with the complaint & the discount offered. The rest of the staff were also professional and friendly.

The inner courtyard looks spectacular & the restaurant and lounge areas do have an opulent, 5* feel. The breakfast, although expensive, was excellent and worth the money. The mini bar is free, but don’t get too excited if you like a drink – only 2 beers and soft drinks inside. Overall, although not blown away by the room, the staff, building and location made up for it & we enjoyed our stay.

Granada was our second city in a driving tour of Andalucia. We wanted a hotel that was easy to drive to and leave the car. You do not want to try driving in Granada, especially to the Albacin area. The Palacio Santa Ana was perfect in every way - the location is easy to get to from the highway. We were warmly greeted, our luggage taken to reception and the car whisked to the garage where it would stay at a small additional charge. The hotel was a monastrey that has been beautifully refurbished, We stayed in the old wing which has some of the original detail worked into the decor. The room was large and lovely - the bathroom was exquisite! All the windows faced the inner hotel courtyard which made for a nice quiet stay. The food is excellent - although we ate out both nights the breakfast was fantastic - lots of fresh ripe fruit, excellent quality pastry which is very difficult to find in Spain (why don't they do bread right??!!) and nice hot choices on the menu. If we didn't have our hearts set on 2 local restaurants we would have gladly tried the hotel for lunch or dinner. The location is ideal as you can walk up to the Alhambra and the Albacin from there. For those who can't walk taxis are plentiful, reasonable and easy. Also right down the street from the cathedral and the Capilla Reale. In the end I am glad we decided on this hotel versus some of the others around the Alhambra itself.

A great hotel to explore Granada. Perfect location, being just a short stroll to the cathedral and the Albaicin. The Alhambra is about a 10 minute walk away. We didn’t have too much trouble finding the hotel by car – it’s located on the main Via de Colon and the hotel staff are happy to park your car when you arrive. We had a convent room in the historic part of the hotel, which was very comfortable and overlooked the inner courtyard. Hotel staff were friendly and helpful. The buffet breakfast was very nice, with plenty of choice. If we’d had more time we would have liked to have eaten in the restaurant one evening as the menu looked really good. It’s advisable to book tickets to the Alhambra well in advance of your visit. We booked several weeks before we visited using www.alhambra-tickets.es and only afternoon tickets were available, with access to the Nasrid Palaces not until 19:30. Overall, a lovely hotel and we’d certainly stay here again.