I use to go to spas in Barcelona, Sevilla, Germany, and always had good to great experience. We wanted to try the spa Hammam Al Andalous of Granada and got a nice price offer: 22 euros for 2 people. But what a deception once inside!! The dressing rooms are specially dark, super small so you end up touching your neighbour, the lockers themselves cannot contain your winter coat plus bag plus clothes plus shoes because they are too small.
Inside the spa, we were far too many people for this little space, and many people were talking loud so for a relaxing experience, go somewhere else. The warm pool has so little water that you need more or less to lie down to get your body into the water, and by doing that you block the way in or out to other people of the pool. The cold pool doesn't have easy access (no stairs but a super high wet edge that you need to pass by your own means.
To go to the showers, you have to go down wet stairs, quite slippery. To go to some part of the spa you need to pass by the massage room, thus probably disturbing the people who have paid a lot more to receive their massage.
I have to say that the whole experience was super disappointing, the Moorish tea itself was bad, and everything (pools, stairs, etc) had sharp edges that can be quite painful if you don't pay proper attention all the time.
Summary: the only positive things were the price and that the spa is quite pretty and nicely decorated. But that doesn't make the experience much nicer.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 4, 2012
Dear Madam /Sir
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In the name of Hammam Al Andalus and all its workers we would like to apologize.
We would like to thank your comment and the time spared writing it. This way we can keep working on a continual improvement process to ensure that your experience with us is unique and exclusive.
We think it is important that you know we are not a Spa. We are a Arabic Bath House, also known as Hammam. Our main difference is that we do not sell therapies and our pools are not made for swimming, just for people to lay down and relax with the water, the sound and the aromatherapy.
You might would like to know that we are always improving our facilities and we now have bigger Changing-Rooms and also bigger lockers. However, they still can be small for people to keep coats and other big things inside the lockers, but for that we have places in the Changing-Rooms for clients to hang their clothes and coats. The light inside the Changing-rooms has also been changed and we now have brighter lights inside.
Due to the amount of water and steam inside our facilities, both the ground and the pools have a special treatment to avoid people from falling down. It is true that there are no hand rails inside, but that is only because of the arquitecture of the place and its various stairs. We will, however, inform our maintenance team of your request and we will for sure find a way to resolve that problem.
In the morning sessions during the week there are normally less people, so if costumers are looking for a quiet time we always advise them to come at 10am,14pm or 24pm. There is also a special rate for those times.
Once again we apologize and we hope the rest of your stay in Granada was pleasant.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.