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“What an Experience???” 1 of 5 stars
Review of Apartamentos Centro

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Apartamentos Centro
c / San Diego, 22, 18005 Granada, Spain (Realejo - San Matias)   |  
Hotel website
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Hotel amenities
Special Offer
Free parking
Ranked #22 of 110 Specialty Lodging in Granada
London, United Kingdom
1 review
3 helpful votes 3 helpful votes
“What an Experience???”
1 of 5 stars Reviewed August 28, 2012

Forgot our waist bag with all the money once in the room under the pillow. When we came back in the afternoon all the house had been cleaned but the bed was still undone. As we found the bag still under the pillow we did not think much of it till the morning after. When we counted the money nearly half of it mixed dollar ($600) and euros (one 500 note) were not there. Called the receptionist and asked about it but was told that nobody has the key apart from her and that they only do the bed on Wednesdays (which was rediculous as the bed was being made every day apart from that day).
Sadly the morning after was our wedding day and we still had loads of work to do. The business owner herself was in Madrid and once contacted, instead of assuring us that she will look into it started shouting that we should leave immediately because we do not trust them.

Having to fly back the day after the Wedding, my father decided to drop the case and not let it ruin our Wedding day.

Well that summarises our experience.

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apcentro, Gerente at Apartamentos Centro, responded to this review, January 18, 2013
Google Translation
Lamentamos mucho lo sucedido y nos duele mucho la difamación.

Nuestros clientes conocen las normas de los apartamentos cuando entran, estan publicadas en la Web, en cada apartamento hay una hoja con las normas de uso y habitabilidad
El buen servicio y limpieza es fundamental para el perfecto mantenimiento de los apartamentos.
Nuestros clientes aceptaron la limpieza todos los días, sin cargo adicional.
Hacemos la cama por cortesía, pero en este caso no la hicieron ya que estaba llena de cosas personales, con mucho desorden, por supuesto no las tocamos.

Ante las acusaciones vertidas por nuestros clientes hacia el personal de Aparamentos Turisticos Centro, nuestra obligación era llamar a la policia para que interviniera y pudiera ayudar a nuestros clientes como correspondia dada la gravedad, pues la cantidad era muy elevada.

No quisieron que interviniera la policia, se les invitó a que desalojaran el apartamento, dadas las circunstancias, lo cual rechazaron y empezaron a mostrar una actitud mas relajada y con cierto tono jocoso. Se disculparon y admitieron que podian haber perdido el dinero en otro lugar. El tiempo total de la estancia fue de un mes, esto sucedió a los 15 días, continuaron en nuestros apartamentos, relajados y muy amables en todo momento, lo mas sorprendente , es que el día de salida no pidieron la Hoja de reclamaciones.

En septiembre del 2011 vino otra vez la señora que nos hizo esta reserva, para realizar otra reserva, por supuesto no le dimos disponibilidad.

Cada uno que saque sus propias conclusiones, pero esto fué lo que sucedió.
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23 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Additional Information about Apartamentos Centro

Address: c / San Diego, 22, 18005 Granada, Spain
Phone Number:
Location: Spain > Andalucia > Province of Granada > Granada > Realejo - San Matias
Hotel Style:
Ranked #22 of 110 Specialty Lodging in Granada
Price Range (Based on Average Rates): $
Number of rooms: 10
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