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Hotel America: Traveler Reviews


Real de la Alhambra, 53, 18009 Granada, Spain
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67% Recommend
3.5 of 5 stars 38 reviews
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Rip-off

Hotel America

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1 of 5 stars
Jimmyatmosa   1 contribution
Maastricht
Apr 22, 2009 | Trip type: Solo travel
1
person found this review helpful

I didn't stay at the hotel, but had a lunch in the small travellers room. Since It wasn't likely that i would have a chance to eat before 22h (visiting the alhambra and getting back to Malaga) i decided to have a maincourse, Lamb. When it came i found 2 pieces of lambsbone with very little meat on it on my plate. I attended the waitress on this. She had to get the patronesse and she came, looked surpriced at me as if i were from out of space. I ordered lamb madam, and not bones of lamb with a few threats of meat still hanging on. Reluctantly took my plate. . After about 10 minutes it came back, with, CARAMBA!, one extra piece of lambsbone on it. They didn't bother to reheat the other two pieces, because they were about to become cold..

I dont mind to pay, especially at an A-location like the alhambra. But I do mind that u pay € 25 for 3 pieces of bone and a glas of wine. That's simply a rip-off. When I went to the counter to pay, the patronesse was there and i told her while she was printing the bill. She didn't seem to bother, when i was not satisfied with the new plate i should have told so. Luckely my other experiences in Andalusia were about all good, but here they take disadvantage of the fact there's not much choice at the location.

Greetings from Maastricht

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay April 2009
  • Visit was for Leisure
  • Traveled with Solo Traveler
  • Age group 35-49
  • Member since April 22, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Loved it

Hotel America

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4 of 5 stars
goodtrips01   95 contributions
New York City, New York
Sep 28, 2008 | Trip type: Family
2
people found this review helpful

Boy am I glad I didn't read the reviews of this hotel before I booked it! I loved the place. The courtyard where you can have drinks and light snacks is really quite pretty, so is the enterance to the hotel. True, there is no elevator but they will help you with your bags. The breakfast room was decorated nicely. Breakfast consists if bread, toasted or not, yogurt, juice, coffee and an apple. They really should ditch the whole apple thing and serve sliced fruit instead. We have a very good lunch one day there as well. We had 2 rooms. Room 212 had a lot of Spanish charm. And both rooms were spotlessly clean. I honestly thought the staff at the hotel were great. They were all so warm and friendly to us it added to our trip. The hotel made for some beautiful photos both inside and out. It's a 2 minute walk to the parador next door if you want to have dinner there. That was only OK. The lighting in the restaurant was way to bright and the service was a bit impersonal. I made our reservation for the Hotel America about 30 minutes before we arrived so I didn't read any reviews and I thought the woman on the phone said it was 150 Euros a night (not 115 Euros like she said) I would have been afraid to stay anywhere that cheap. So I really am glad I heard incorrectly. This place was a highlight of our trip. I highly recommend this.

  • Liked — Spanish charm
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay September 2008
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 35-49
  • Member since August 22, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Small and quaint

Hotel America

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4 of 5 stars
gringa-1   7 contributions
Pennsylvania USA
Aug 12, 2008 | Trip type: Family
2
people found this review helpful

If you are in Granada just to see the Alhambra and not spend a fortune, this is the place to stay. It is on the property of the Alhambra. Cute lobby full of antiques, nice little restaurant. on a central patio. I would not recommend this at all to elderly clients or families with children. There is no elevator, the rooms are small, but it really is charming for a short stay. We were driving from Alicante to Sevilla, and stopped there for one night to see the sights. The hotel reserved our tickets to the Alhambra also.

  • Liked — location
  • Disliked — small room
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Family (extended)
  • Age group 50-64
  • Member since April 07, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Hotel America - Hotel From Hell!!

Hotel America

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1 of 5 stars
neverblank   3 contributions
disapointed dan
Jul 29, 2008 | Trip type: Family
5
people found this review helpful

BLOODY AWFUL! In fact BLOODY BLOODY AWFUL!!

We Have just returned from a stay at the Hotel America, Alhambra.
What an absolute nightmare!!!
I booked via the hotel`s owner both by phone and email. I got confirmation of the booking, and replied again with our room requirements. two adults and two children per room. I even emailed before leaving for the hotel, to make sure that our rooms would be set up, knowing we were arriving later than usual - 9pm, and the kids would have dozed off.
On arrival, we were greeted perfectly by Marion, at front desk. it was not until she had taken our passport details and we had signed some paperwork, that she told us we did not in fact have the rooms we had booked. The lack of view and top floor aspect (with sleeping kids & no lift) was not hard to deal with.

But one room had a tiny 4ft6" double bed (for 2 adults and 2 kids) and the other room had two singles (for 2 adults, 1 kid and baby) and no cot as resquested.

after almost 30mins of arguing and crying children (plus it was 40degress and the hotel has no air con at front desk,) I walked over to the parador hotel (looked lovely) and reserved two rooms.
On walking back to the America, our fellow guests had discoverd that the deposit taken from my card, was actually the full amount! and refunds were not available.
To my utter astonishment, we were then offered a shoe box sized room, which was so tiny, the luggage would have to be left outside (not kidding) and this room was almost entirely filled with the small bed.
Marion`s suggestion was that we left the kids in this room (3 and 4 years) on their own, and we slept in the other room on the floor below!!!!!
And after the look of utter amazement was still lifting from my face, The deluded spaniard, then demanded it would be an additional 65euros, not inc breakfast.

It was on suggesting she phoned her boss, whom we had made the booking, and with the threat of us really jumping up and down
that she made her offer of reducing the fee for the shoe box room to only 5euros but we still had to pay another 16euros for breakfast, with that we walked out! However, before the last leg had stomped through the door, she called us back and offered us a larger room. she took us up to a sizeable room, which she said the sofa could be used for the children (even though it was not a pull out bed) but the other party of four would still have to share a 4ft6" bed. With the prospect of having paid 250 euros all ready, and the parador wanting another 760euros, for one night, we had little option, we had also been at reception now for over an hour. So we slept with one child between us, and two hanging onto the sofa for dear life, the other unfortunate couple, top to toe with baby in the middle.

At breakfast, we asked for some orange juice, surely a normal accompanyment to the Andulsian Desayuno? however this was 3euros extra, per glass. And the way in which the server made us sign and print for the extra whilst eating, made me feel the owner was possibly a former traffic warden.

We checked out, and was told that they had refunded my card the full amount!! I was pleased, until the owner then demanded payment in cash, because she had split the bills to divide the extras fairly between us, which had resulted in her producing the new invoices. I was confused, especially as I was told only hours before that the machine could not refund, and we were happy paying altogether.

As I had no cash on me, and my wife had given our credit card to the Alhambra ticket desk as a deposit for the audiophone hire, we were stuffed, so I suggested coming back after the Alhambra tour.
The owner then set about trying to offer us an affiliated tour guide for 200 euros, (had the sun been too much for her at some stage?) we declined, and had our luggage taken to a room, and locked in for security (who`s?) whilst we went to the Alhambra.

Sadly, tempers were running high, and before even embarking on our tour, we gave our newly purchased tickets to some students queing at the ticket office, and went to find the San Anton Hotel(where we had stayed the year before) and spent the day sitting by the pool.

The really sad thing about this whole episode, was that we had stopped of at the Hotel America the year before and had a quick beer in the courtyard, and I promised we would come back and stay. I had even mentioned it as a psoible highlight of our 10 day tour around granada and the coast. How wrong I was.

Would I reccomend the Hotel America? Yes, to Basil Fawlty.!

  • Liked — courtyard
  • Disliked — the service.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 35-49
  • Member since December 03, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Right in the AlHambra precinct

Hotel America

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5 of 5 stars
JulieTMLondon   9 contributions
London
Apr 10, 2008
1
person found this review helpful

The Hotel America is located out of Granada at AlHambra. It is a quaint family run guest house and sits alongside the far more luxurious Parador Hotel. But it is full of spanish charm and has a gorgeous courtyard, and is in the beautiful surrounds of the AlHambra. Be prepared to walk out to dinner down the big hill to the outskirts of Granada - you can't take a car into the precinct, and if you are staying Friday or Saturday night the hotel does not do meals. But if you want to be near the AlHambra and you want to stay somewhere reasonably priced with lots of Spanish charm, this is the place. Rooms are lovely too, and bathrooms recently renovated and very nice.

  • Date of stay April 2008
  • Member since March 10, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Hotel America Also Known As

  • America Hotel Granada
  • Hotel America Granada
Address: Real de la Alhambra, 53, 18009 Granada, Spain