Our travel agent booked us into this big central hotel and the choice was a good one. We liked the large reception rooms, bar area and restaurants down stairs. Rooftop pool was alot smaller than expected and didn't really entice a swim. We used this lovely spot to read and relax and have a drink. Breakfast was a huge buffet with something for everyone. Hallways upstairs could do with a spruce up, but the important hotel room is fine.We had adjoining rooms with our 12 and 14 year old which worked very well. Location is perfect with major shops across the road and all around. We found some great restaurants nearby and the walk there was very enjoyable. Granada is a fabulous big ancient city and we recommend staying here. They have a car park service also.
Alderuccio family, Australia

The best things about this hotel are the location, the breakfasts and the carpark (rare to find one in Granada).

However, we booked the hotel after seeing pictures of a fabulous pool and luxurious rooms. Not quite sure where those pictures were taken but I don't think it was in that hotel! The pool is no more than a splash pool though it is nice to have the outdoor space. Our rooms, whilst clean, were very dated, noisy with a slight sewage smell at times!

BUT the worst thing about this hotel are the reception staff. They have to be seen to be believed. Do not expect ANY welcome on arrival nor any pleasantries upon departure. The gentleman on the desk was so surly and unwelcoming that frankly you wonder if they'd be happier if no one stayed in the hotel at all!

We stayed at the Hotel Carmen for 2 nights. We were very excited about the hotel because it looked great online. We were put in a room where the only window looked out to a brick wall. When we first entered the hotel room, it smelled like we were inside a Port-o-Potty. The smell never went away. We were literally gagging. We would have found a different hotel but there was no availability. Also, the shower sprayed water all over the ceiling whenever it was running. Therefore, it got the entire bathroom wet.

The sheets were nice, the lobby was nice, the rooftop was nice, but the stinky, outdated room was not worth it.

Stay somewhere else.

To be honest, this hotel needs a good refurbishment. It's clean enough, but it just doesn't lift your spirits. The location is fine but the hotel is on a very busy main road. Not a problem if you get the room we were in because our view was facing inwards to what can only be described as a "bricked ventilation shaft". I've sent a photo with this review, so click on the users pictures to see our wonderful view! A picure tells a thousand words. On a final note, we went in April and found the rooftop pool to be awful and tatty; almost deralict. Maybe things improve for summer when it warms up, I don't know. All in all, it's not a bad place; it just needs bringing into the new millenium.