The hotel is supposed to be a four star. I have stayed at 2 star hotels that were much better. Tiny cramped rooms that were falling apart. Broken doors, rotten wood in the bathroom, cracked walls, sink and WC. Nothing seemed very clean.
They appear to have a renovated area, will advertise those rooms and then set you up in the old rooms. When confronted they claimed that the "new" area was booked and they had no rooms available there.
The food was good both for breakfast and dinner.

Although the location is central, the hotel is not worth what they charge. Stay away and look for a better option.

I was on a group tour so this hotel was booked for me. Before leaving, I checked all the hotel reviews we were going to stay at and this one had the most negatives so I wasn't expecting much. I have to say, that I was surprised. THe hotel is in a perfect location. It was clean, quiet (even though its right on top of a busy street), and ample. I am not sure what everyone else was complaining about. About the service, guess what, that's Europe. Yes, it wasn't the best but after 10 days in Spain and being at several hotels, that is the norm. Don't expect US service in Europe you just won't get it. Ice is a concept they haven't figured out and it costs to get it but that is every hotel. Most Europe hotels will push two twins and call it a single bed, that's Europe. Besides, are you really going to spend your vacation in the hotel or are you there to get into the city and see the sites.

Reading through the previous reviews I cannot believe I stayed at the same hotel! I have stayed in a few hotels around the same area in Granada and think that the Carmen is very good. The hotel is in a great location directly opposite El Corte Ingles in the centre of the city with lots of tapas bars, shops and restaurants nearby. The coach from the airport drops you off by the entrance for a cost of 3 euros per person. Stayed in room 318. Good size clean room , very comfortable beds, tv, wardrobe, safe. The bathroom looked very modern and was again very clean with complimentary toiletries, good quality towels and a hairdryer The shower was the best I have ever had in any hotel. Maid service excellent as were the reception staff.
I will definitely return to this hotel.

Booked hotel through American Express for my wife and 5 year old daughter. Asked for a queen bed, but got 2 twin beds that were pushed together. Room was absolutely disgusting. Seemed as if the carpet had not been cleaned for years. Bed lined appeared dingy and not clean. Bathroom was a diaster with mold in the tub and broken ceiling tiles. One fluorescent light bulb in bathroom without cover...tacky!!!! TV set from the 40's. Asked the front desk for a better room and were told that they had a convention in the hotel and it was our bad luck that we checked in on that day. I've stayed at 2 star hotels with better service and better rooms. Would never recommend this hotel. Please note...I'm not sure how this hotel received 4 stars. Even the taxi driver that took us to the hotel warned us about the amenities. DO NOT BOOK.