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“good location, let down by reception and bar staff” 3 of 5 stars
Review of Saray Hotel

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Saray Hotel
4.0 of 5 Hotel   |   Paseo Enrique Tierno Galvan 4, 18006 Granada, Spain   |  
Hotel amenities
Ranked #47 of 128 hotels in Granada
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“good location, let down by reception and bar staff”
3 of 5 stars Reviewed September 30, 2013

Stayed here early September for 8 days half time business half time holiday.Rooms good size , kept very clean like the public areas of the hotel.
Breakfast good and plenty of variety. Great pool area which is used for weddings & business receptions.
However, apart from 1 female receptionist who was pleasant the other receptionists and bar staff were unfriendly, unhelpful and down right rude for even the most basic requests , 9pm at the bar asked for 2 beers please barman very grumpy , after this happened several times over first few days we just gave up and went out. We do speak some Spanish ,The distinct impression is that the guests are a nuisance, not just us but other people as well. Shame because hotel generally good
Lots of overnight coach parties so banging door early in the morning.
Would have to try a different hotel next time we visit wonderful Granada

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Alicante, Spain
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 15, 2013

This hotel was really very good. Very clean, the bedrooms were a good size. The city centre was 15 minutes walk away but there were buses and taxis which were cheap enough if you didn't want to walk. The pool area was lovely but unfortunately it was raining so we didn't get chance to use it.
The breakfast was good, plenty of everything.
The only downside we found was the lack of helpfulness in the restaurant at night. The first night we were there we got so tired of waiting to be served that we left and went to a restaurant down the road.
Apart from that the hotel was very comfortable and I would definitely stay there again.

Room Tip: Ask for a non smoking room as we had a room that smelled of smoke but opening the window soon got ri...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Flower Mound, Texas
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 15, 2013

Nice Moorish architecture. Not much English understood. Lots of bus groups are in and out overnight, so busy turnover at breakfast. About a 10-15 minute walk into town. I was here for business and it was a little noisy at night. There is no insulation between rooms and very hard beds. I will stay across the river next time closer to town centre.

Stayed September 2013, traveled on business
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Durham
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 15, 2013

We got an excellent deal on Booking.com for a 2 night stay and were very impressed with the hotel. It has an impressive frontage and the reception area is smart and stylish. We had a room on the third floor and had no problems with the size, comfort and cleanliness. The pool area is very attractive and nicely enclosed, in fact you would not think that you were in a major city. Express breakfast is available for a small charge and would be adequate for most people. We had lunch at the hotel on the final day and that was excellent. The hotel is ideally located, only a short walk to the main centre of Granada and the sightseeing bus stops a few minutes away. The hotel also has an underground car park which is reasonably priced. Overall, thoroughly recommended.

Room Tip: If you don`t like heights choose a lower floor as the lifts are glass fronted and each level has flo...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington NZ
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 12, 2013

Checked in as part of tour group and left early following morning. Loved to have stayed longer but not so unfortunately. So review based on short duration stay. Very palatial, modern amenities hotel, exterior glass lift looking down into swimming pool. Very nice room. Wifi ( most important for me) worked well. Breakfast was lavish and wide range of pastries, breads and hot foods. Staff were very pleasant.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
54 reviews 54 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed September 10, 2013

Had a great room for an overnight stay on a bus tour here. Room was all functional with very good air conditioning.
Pool was great in the afternoon heat but their towel collection system needs work. To actually find the pool only to be told to go back to reception to get a ticket for the towel that is right in front of you is an unnecessary pain. Either staff have no idea of service in the pool area or management is not worried about quality control in this area. Very slow and unaccommodating service.
Buffet breakfast was fine.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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St Albans
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 10, 2013

We stayed at the end of August for two nights (visiting the Alhambra) - got a reasonable deal through Booking.com. It's a very comfortable hotel with a Moorish feel. Nice swimming pool although somewhat surrounded by orangey-coloured hi-rise buildings of which this hotel is one.

The rooms were fine - comfy beds, annoyingly laboursome TV selection process (but no BBC! Only a Chinese news channel extolling the many virtues of the country).

Breakfast was poor - two choices at 5 and 11 euros (wioth little to choose between them) -nasty orange juice.

It was very very quiet - hardly anyone in the lobby or at breakfast.

No gym much to the disgust of my sons.

It's about 10 minutes walk to the town centre. Book car parking beforehand - one of those stressful foundation lots...

Don't miss the Alhambra - awesome, stunning, breathtaking.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Saray Hotel

Address: Paseo Enrique Tierno Galvan 4, 18006 Granada, Spain
Location: Spain > Andalucia > Province of Granada > Granada
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Granada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Saray Hotel 4*
Reservation Options:
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Also Known As:
Saray Hotel Granada

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