Just had four fabulous days in Granada, staying ina very elegant and comfortable room in Los Tilos in the Plaza de Bibrrambla . My room overlooked the cathedral and from the terrace there were stunning views of the Alhambra and jewel coloured terraces.
The hotel is in a great location for seeing Granada, central to more conventional shops and also the the Moorish area of Albicin. Breakfast time was a very civilised 7 till 10, with a good array of Spanish delicacies and there are plenty of restaurants nd cafes nearby for tapas and tortillas. I didn't find the location too noisy and my mother, sister and I would defintely go back.
Penny Halliday

The staff is very rude and not helpful. When we arrived one of the first things the guy at the front desk says is that he doesn't speak English. I don't speak Spanish so it was down hill from there. Rick Steves' guide book says that this hotel has parking....it does NOT. I showed the front desk guy where it says that in the guidebook and he just mumbled something Spanish that I think meant it was a mistake. So, now we've driven our car into the area that is only for buses, taxis, or hotel guests. Me aka hotel guest. Our guide book says to tell the hotel staff to call the police and give them your license plate number or you will get a fine. The hotel staff refused to contact the police for us. They pretty much said that they just can't do that....whatever. Then, on the last night I attempted to have them contact the police again. The guy gave me the same bull, but I think I asked him, "Why Not??" about contacting the police five time and then he finally gave in and said, "Ok." He then clicks on a shortcut link on the desktop of his computer. Types in my name, dates I'm staying at the hotel, and my license plate number....and voila it is done. How hard was that?

Then, Rick Steves' guidebook says that it is 65 euros a night here with tax included. They say that it is 70 which is ok and I understand the rate changes some, but then they say I also have to pay the 7% tax. I don't know if I should be mad at the hotel or Rick Steves' Guidebook.

The hotel also reeks of diesel fuel and I think they are trying to cover it up with Clorox because that is the other overwhelming smell you get here. The rooms are clean with A/C and a small safe in the closet.

The price was inexpensive, the location was handy but this place and its staff has all of the charm of a bus station. The elevator and the common areas all reeked of diesel fuel or heating oil, very unappetizing at breakfast time. The reception staff varied from indifferent to absolutely rude. The hotel is hard to find and the parking is several blocks away in an expensive public garage. The square where the hotel is located has only tourist-type restaurants and can be a bit noisy. The room and bathroom were OK but basic. Best to leave this hotel to the tour groups that it seems to cater to and never use it if you have a car.

Granada is such a fun, beautiful city and Hotel Los Tilos was the perfect fit for us to experience the city. Was a little difficult to get replies by email for a reservation, but as soon as I emailed in Spanish I got a reply right away (just FYI for those of you trying to get through). I asked for a room with a view (no extra cost) and our room was beautiful. The plaza below is so quaint and fun and it is completely dead late at night so unless you go to bed early I don't see how noise would be a problem. Everything in our room functioned perfectly well and was very clean. The staff are grumpy compared to customer service standards in the US but you have to realize that this is a cultural thing. You should be expected to find this at most hotels throughout Spain - stiff, stoic professionalism. I found it fun to try to get them to smile everytime we came and went at the hotel...and they did. They honored a 10% discount in the 2007 Rick Steves' guidebook making it even more of a steal to stay there. A great home base to explore all throughout Granada - on flat ground and public transportation very easily accessible.