Beautiful hotel, fabulous location. We will definately return to Granada and to this hotel. Staff were friendly and helpful. The terrace bar must be visited for the amazing views across the city.

Only negative was that although we booked a double room it turned out to be a twin and apparently the hotel does not offer doubles.

We stayed at the Alhambra Palace for two nights in late November. Our goal was to visit the Alhambra itself and we chose this hotel for its proximity and because the Parador was not available. It was the perfect choice, as it turned out.

The hotel, though a century old, is in excellent condition both in the public areas and the rooms. It is built on a grand scale – like the Orient Express hotels of that era. We had a fabulous, spacious room that had two small balconies which had an excellent views of the city below and the snow-capped mountains to the east.

Most important, the service was impeccable – at the reception desk, the bar, the restaurant….attentive but not intrusive. We felt welcome and appreciated.

The hotel was able to arrange a small-group tour of the Alhambra at the last minute – we had not realized that advance booking was essential for a personalized or individual tour.

The room rate was very reasonable – especially when compared with some of our experiences at some other Spanish hotels. The only slight downside was the very expensive internet connectivity via Swisscom. All-in-all, we were extremely well satisfied.

I've read some of the negative comments in other reviews and the contrast with our experiecne was startling and difficult to understand. Also we paid $187 euros all in - booked ourselves over the internet.

The hotel staff was very friendly and very helpful. One other person who wrote a review said he/she thought the staff was awful. I find that very hard to believe. Perhaps, he/she got in return what he/she gave. We found everyone to be extremely polite, caring, and helpful. Our room was not elaborate, but it was just fine, as was the bathroom. The beds were very comfortable and we enjoyed the hotel's free wireless Internet connection. The tub was large and we had plenty of hot water. In fact the water was almost too hot! Out our windows we had a spectacular view of the city. The hotel's lounge and bar areas are very pleasant, as is the balcony. The decor of the hotel is exquisite and it is kept spotless clean. The dining room and the main lobby are gems. We only ate two breakfasts at the hotel. That said, both breakfast buffets were superb! The hotel's location is terrific for visiting the Alhambra, since it's only a 10-15 minute walk to the entrance. Also, it's just a short jaunt down the hill to the city. We'd definitely return, if we wanted to again visit the Alhambra, but touring the Alhambra once is sufficient for us.

We too booked this hotel based on reviews from Tripadvisor after being unable to get reservations at the Parador. I had some fears after reading many of the negative comments. We however have only good comments about the front desk staff, the wait staff and the porters. The hotel lobby and common areas were meticulously clean and the view from the bar terrace, especially at sunset, is fabulous. The room and bathroom were certainly not huge, but by European standards more than adequate. Our only complaint at all was the poorly functioning A/C.

Be aware that although the location and views are magnificent, and the hotel is very convenient to the Alhambra itself, it not terribly convenient to the rest of the city. We found ourselves making a number of treks back up the hill to the hotel at the end of the day or after dinner, usually at night up the relatively dark and somewhat forboding footpath to the Alhambra. There are options to take a cab for about 5 euros from Plaza Neuva, and there is an "Alhambra" bus which we didn't use that comes up the hill. If you are spending much time in the city of Granada itself, this hotel may not be the most convenient.

Finally as an aside, the restaurant Carmen San Miguel is an easy 300m walk from the hotel and was one of the high points of Granada for us. The tables on the terrace overlook the city, and at night are about as romantic as it gets, and the food and wine list were excellent. Highly recommended, though a little pricey.