We stayed in Sol Don Marco in mid-September for a week. It was my third time and my friend’s second time at this hotel and we have always been very happy with it so our hopes were high. Reception wasn’t particularly friendly or welcoming; the lady at the reception struggled with her English and didn’t understand all our questions. We had two separate bookings because we used our Mas rewards points for free nights and this resulted to be really complicated during our holiday. Practically we had to check in twice though the reception lady didn’t inform us on this upon arrival.
We had asked for a room with a partial sea-view but this didn’t work out although the hotel didn’t seem to be fully-booked. Also the air conditioning in our room was the most inefficient we’ve ever had. We asked for the repairman to check it but it didn’t help at all, the air conditioning offered just a warm breeze. The room was too hot (temperature being 28-30 degrees Celsius) and this is not acceptable for a 4-star hotel. Windows are open everywhere (in rooms upon arrival, corridors etc.) so I think the air conditioning problem is well acknowledged. Fixing the air conditioning would anyway be much nicer than seeing cockroaches and other bugs in corridors. Shower and magnifying mirror were broken (nothing happened although the maid saw it every day). There was also a lack of storage space and all in all we think that there’s a need of renovation of the rooms to keep up with the other hotels nearby.
Don Marco used to have the best service throughout the hotel, but this time we also had very rude service. For example on night when we had our dinner in Don Pablo restaurant we weren’t guided to the table but when we sat down, a waiter came and made us feel very unwelcomed. He kept asking about a white card and when we showed it to him, he started loudly speaking Spanish to the person who had checked our room number upon arrival to the restaurant. As these two people spoke, the waiter called us “niñas” (we both are over 30 years old). Their communication was like we didn’t exist there although we spoke Spanish with him. We never got to know what was the problem, did we sit in the wrong table or were we just wrong age category in the hotel. Older people get excellent service in this hotel, this I got to experience last January when I travelled with my parents. It’s really sad if younger ones are not welcome, however smiley and polite they are themselves.
It was also disappointing to see how forks fallen on the floor were just picked up and put in the same box with the clean ones in Don Pablo restaurant. We tried the Don Marco restaurant and the service was so good there, especially the tall dark waiter was like made for the job! Always smiling and being friendly. Some younger waiters in Don Pablo restaurant were nice too and very efficient.
We still think that Don Marco is a good choice in Torremolinos but that is mostly due to its location right by the beach and not far from the center of the town and train station. The pool area is nice and you can choose between various pools. Food is excellent compared to other half board hotels in Spain and the variety is impressive at dinner although there are remarkable differences between the two restaurants in the hotel complex. Sadly this time we felt like we should be 30 years older to be given equal service to most of the other guests.
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- Also Known As:
- Sol Don Marco Torremolinos, Costa Del Sol, Spain
- Sol Melia Torremolinos
- Hotel Don Marco