Hotel has an excelent location just by the beach. and the beach is top. Food is a higher quality and exceptional serving- not some school dining room. An odd thing is striving on men having long trousers, if you dont have any they will force you one at the reception. The hotel has its glory days passed and desperately needs to repair some aspects, for example the room has a really ugly and stained carpet and the plaster on balcony is falling apart. But cleanliness is top and overall feeling is pleasant, but if i would have to pay the full price for this would not be happy - if you want a good one ake the medplaya riviera. the wifi coverage is very weak but once you are at the right spot it works quite fine, but only in the lobby. the demographic is 95% old people, but thats not an issue for me 30+, still better then some loud stags etc. The reception is served only by men, and they dont seem to enjoy their job anymore, not really trying to walk the extra mile in customer satisfaction. And dont ever expect a smile. Very similar in the restaurant, and as well too many men. Now for the bad things - we have found ourselves in this hotel unintentionally as we booked hotel villasol- also medplaya and even thou we booked it months in advance and arrived at the hotel early afternoon somehow the hotel was "full" but just for us and a couple more lesser customers of that day. We were sent to a dump hotel uphill in benalmadena. hotel San fermin. saying a 3* is just like any othr 3*. This type of situation happenned to me in the past but i was given a firm deal- 2 nights there and then you come back and get an all inclusive for the troubles. But not MedPlaya- they just sent us away and we were supposed to go beg everyday if we can come back. This really got my steam up and we verbally challenged the reception until they gave in that the management of MedPlaya is populating these daily lists - since it seems they systematically overbook and handpick who to screw and load ballance. maybe by the price you got- the better deal the more chances to be sent away first. Next day we arranged to speak to the hotel manager with no intention to spend anymore time in san fermin, after that we got offered pez espada, or wait for a maybe villasol the next day. we took it (also another british couple was dealing with the same thing) and it was a win, we soon forgot the horrible times we had the first day. But we will Never trust our vacation with MedPlaya as this is an unfair behaviour- they should have consulted us the options prior arrival via email. It seems most people just shut up go and they get away with this stuff
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- Also Known As:
- Pez Espada Torremolinos
- Pez Espada Hotel
- MedPlaya Hotel Pez Espada Torremolinos, Costa Del Sol, Spain