it's advertised like 4* hotel, with mini fridge in the room, toiletries... there is no mini fridge, toiletries means a hand soap on the wall, very old room, the furniture doors are eaten by bugs and that smell is all over the room, very noisy room, the corridor light is coming under the door, passing on 4th floor in front of room 432 I heard people having sex in the room, watching TV you hear nothing if your neighbour is drying her/his hair, a neighbour was urinating 5 times during the night, that noise woke me up every time he used the loo, very, very noisy rooms; the water had no pressure on floor 4 from 6.30pm-8.15 pm, no water at all, the hot water didn't work all the time, the electricity went off 3 times in 2 days, the phone did not work for 3 days, no towels for swimming pool,no side bed lamps and the switch of light is next to the door, the windows are not closing properly, 1 finger goes in between the frames, 1 plug in the room for TV, if you charge your phone you will not listen/watch TV, bad smell coming from all the drainage system in the bathroom, very old bed sheets, some ripped off, very uncomfortable"pillows" kind of pillows, not real ones, a type of roll for neck not pillows; I have never experience such a hotel, I do stay in 4* all the time but this one is like a house in the forest where you dump all the old, smelly furniture; same food every morning, no real coffee, no fresh juices, all chemicals from a machine, full of sugar and preservatives, instant coffee only;
Tell you guys, the outside might look like 3-4* but inside is probably 2*, cleaning poor, and I had to stay 12 days, luckily I had friends and spent most of the time in their hotels; hotel to the end of village, airplanes goes every 20 min and can be heard from hotel and the beach, hotel is just 5 min from the airport, is actually in Los Alamos, not Torremolinos; Just run away from this site, please, and read other reviews, and you will believe me.Just want to help you not ruin your holidays.by the way the lift is for 2 people or for 1 person and luggage only, very very small.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 7, 2011
First at all let me apologize for all the inconveniences that you mention in your letter. As you said, we suffered a problem with the electricity (no more than one minute each) and this problem broke the central telephone for 12 hours (not 3 days). Los Alamos is a part of Torremolinos, was a pity that you did not use Google Maps of our web to know where you are travelling. Lifts are for four people, but you were right that they are not very big, but not as small as you said. We do not understand why you are speaking about the hotel rooms, and then put photos of an apartment. We regret not having fulfilled your expectations, since the Irish clients are in the habit of valuing very much our hotel and we will bear your comments in mind. Thank you.
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