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“Pretty good but not perfect” 4 of 5 stars
Review of Hotel Riu Nautilus

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Hotel Riu Nautilus
4.0 of 5 Hotel   |   Avenida Salvador Allende 39 | Torremolinos - Malaga, 29620 Torremolinos, Spain   |  
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Ranked #3 of 74 hotels in Torremolinos
Birmingham
1 review
2 helpful votes 2 helpful votes
“Pretty good but not perfect”
4 of 5 stars Reviewed June 23, 2013

Stayed at this hotel for one week during June. It did live up to the normal RIU standards in as much as good room and nice food etc. If you are thinking of booking to stay at this hotel there are one or two things you may wish to consider before booking ....

Fellow occupants are predominantly pensioners but this may be down to the time of year as we do not normally holiday in June. There are plenty of sun beds but it is very competitive to get the best spots. The hotel has recently been refurbished and we received an email from Thomson informing us that our room would now have a walk in shower only as due to the refurbishments that there were now no rooms with baths in the hotel.

The staff were very friendly and helpful and the hotel is well placed although the beach adjacent to it has rocks in the shallow part of the sea which is not ideal.

On arrival we asked for a room with a sea view and was told there was one left but it would be a smaller room with a double bed and bath! We accepted this room and it was very nice apart from the towels were thin and poor quality. It does not reflect well on Thomson and I will avoid using them in future whenever possible. The hotel rooms still open with keys rather than cards. This made the corridor quite noisy with the keys opening and closing doors . You may be disturbed with fellow holiday makers awaking at the crack of dawn to secure their sun beds! During our stay we experienced a couple of days where it would have been quite nice to use the indoor pool, however this was not filled. Enquiries at reception informed us that the pool is only in use during the winter period. We found this quite unusual and had never experienced this before. The jacuzzi only partly worked and was broken on one side. Despite the above irritations we had a lovely time but probably would not automatically book to stay at this hotel again.

One other point is that the free wi-fi in the hotel lobby that is limited to 90 mins per day is adequate for basic needs but the 'Premium' wi-fi that ousts 20 Euros per week is very good and worth the money if you want more regular and robust connection from all areas of the hotel.

Room Tip: Avoid the annex
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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488 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Glasgow, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 22, 2013

The Riu Nautilus has been recently Refurbished and you can see this
in the fabric of the building, first the good points it is in a great location,
it is also very clean the rooms are comfortable and are situated in the main
building and annexe, the best rooms in terms of space and getting the sun
are the rooms that over look the beach.
The food is of a very good standard and the staff are very attentive, but
the dining room feels cramped at times, the public areas at reception and
the lounge are nicely decorated but are devoid of atmosphere and a little
clinical, there are flat tv's on the wall but there are only 2 channels in English
but overall a good hotel with very good staff, would recomend.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 20, 2013

The Nautilus was fully refurbished for the 2013 season, the rooms are large and spacious with flatscreen satelitte TV. Public areas have been refurbished to a very high standard. The food is also of a very good standard with lots of choice both for the evening meal and the breakfast. The pool area was also renovated, with areas set aside for those who like lots of shade if required. The only negative point was the towels in the rooms and pool were thin and worn and very poor quality. the beds did not appear to be part of the renovations as they were old and worn. But still a good hotel now it is for couples only.

Room Tip: Rooms in the main building are the quieter
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottish
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 17, 2013

The Riu Nautilus has just been renovated and is looking good. It is in a great location, out the back door and your are on a level walkway then onto the beach. It is surrounded with bars, shops and restaurants. Its internal décor is a lovely combination of grey and lilac. It's not the friendliest Riu we have stayed in but everyone is polite. The bedrooms are spacious with large wardrobes, a mini bar good sized bathroom with party sized shower. Our room was slightly disappointing in that it looked out onto a neighbouring hotel, we were not prepared to spend the extra for a sea view but can confirm sea view rooms did have an excellent outlook. There are rooms facing into the pool, they have the benefit of a partial sea view. This not a noisy hotel, suspect the average age is 50+, with no children. The pool seemed clean, safe and inviting but we never used it, we are always out and about. There is a spa but again we never used it, hotel spa's are always expensive. The restaurant, as usual is buffet with a reasonable selection of foods. We have stayed in several Riu hotels and would rate this as average for food choice. Dining in the evening is over two sittings, one at 18:30 followed by the second at 20:15, seating is allocated for the duration of your stay, we were offered an alternative. A reservation can be made for the a la carte restaurant, situated behind the casual dining area, where the food is not significantly better than the buffet but the presentation table service make the difference. There is evening entertainment but after many years of holiday hotel entertainment they all seem the same and we usually give it a miss, so sorry cannot comment. To the rear of the hotel the coastline has a level walkway in either direction which goes for miles. Leave the rear secure gates and turn right there is a busy marina with loads of places to eat with yachts and power boats around every corner. There is a water taxi that takes you down to Fuengirola in around 1 hour. From there you can catch a local bus to Mijas a beautiful Spanish town with narrow streets and white washed buildings. Turn left along the coast and the area is lined with shops and restaurants. Along the road to the front of the hotel are shops bars and restaurants. We did not find it noisy even with all of the surrounding bars and shops. There is a small travel agent on the corner immediately outside and left of the front of the hotel, we booked three trips, all were run smoothly in air conditioned busses with guides and are significantly cheaper the tour operator trips.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brecon Beacons National Park, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 17, 2013

Recently returned from a one week stay at the Riu Nautilus Hotel which we found to be in a great location. A ten-fifteen minute walk South along the beach promenade took you to the Marina with its wide variety of Restaurant's, Bars and stylish boutiques along with your average souvenir shops. The promenade in front of the hotel has also many good fish orientated restaurant's. North along the promenade if you've the legs is a long walk passing many shops specialising in leather goods which are quite reasonable. The hotel itself;

On arrival we were greeted very pleasantly on reception and offered champagne or soft drinks which was a nice touch. The check in was swiftly performed and we obtained the keys to our room. The hotel is split in two comprising of the main building and an annex which is linked internally by a long corridor. We were place in the annex, on the third floor (Room 343) with a balcony facing the Marina for which we were pleasantly pleased with. The room itself was very spacious and had more than ample wardrobe space and draw storage. The 36" wide screen television was also a nice touch.

Dining, the restaurant served buffet type meals with a wide selection of food, anyone making complaint against the food don't deserve to make a choice it was excellent at breakfast and evening meal times. My only complaint is that the evening meals are broken into two separate sitting 18:30 - 20:00 and 20:30 - 22:00 you are asked at check in for your preferred option however, I would have preferred the choice daily.

Sunbeds were plentiful however, that brought with it the fact that you were cramped together not allowing privacy and space which was annoying.

The entertainment was nothing to shout home about with most guests opting to visit the many local bars surrounding the hotel..

Would I use the Hotel again? Although the hotel suited our needs, was clean and offered good food our preferred option would be the very nearby Aloha Playa.

Room Tip: Request a room too the seafront of the Annex otherwise you would be looking at an apartment block an...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 16, 2013

Just about to return home after a 7 night stay at this hotel and as a young couple we have a mixed review of our stay and the hotel itself.
Positives
Location- in a prime location within Torremolinos, literally a one minute walk from bars, restaurants and shops. The promenade and the marina are well worth exploring with plenty to do and see including an aquarium. The beaches are very clean, busy, but very nice.
Rooms- although disappointing that we were given a bottom floor room with a view of a bush, the room itself was very spacious and immaculately clean. The air conditioning was good, with a flat screen tv, comfy beds and a large wardrobe which was very helpful. The shower was also lovely and big. The modern decor was very smart and contemporary and gave the hotel an expensive feel.
Pool area- quite large and spacious with a gorgeous view of the sea. Sun beds were always available whatever time of the day you ventured out. Very clean and staff were always cleaning handles and around the pool to eliminate germs.
Negatives
General service/ atmosphere- although most staff greeted us we didn't feel very welcomed as a young couple and were made to felt quite out of place, which is not desirable when coming on holiday. You want to feel relaxed and valued as customers and we did not. We were not happy that we had to pay for the safe and other added extras such as the spa were very expensive. The hotel attracts many older couples which the hotel only seems to cater for with their entertainment, which was extremely cheesy. After starting to pack to come home, I had also noticed a pair of expensive shoes had gone missing from the room. After telling the staff, although they looked concerned they didn't seem to do much about the situation and repeatedly asking if we were sure that we hasn't misplaced them. For a premium hotel, this attitude is not acceptable. I feel they didn't go far enough in resolving the issue and wondered if an older couple had the same problem would they have been treated with such disregard? We felt often patronised and uncomfortable, although we paid the same as the other guests!
Food- we only ate dinner once in the hotel as stated above we didn't feel comfortable in the environment but also the food selection didn't impress. Although fresh, for fussy eaters there isn't much to eat and is very centred towards other nationalities, not so much the British guests. Luckily there are very reasonable priced restaurants around that we could visit but we felt that value for money wasn't provided.
Overall nice hotel but don't think we would visit again due to the problems and the general atmosphere and lack of a friendly vibe.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 5, 2013

We have just returned from 3 days at the Riu Nautilus. Hotel is in a great location and very clean with very comfy beds and a great big shower. However I now need to point out the negatives - After having emailed the hotel to request a room with either pool view or sea view on arrival we were given a room in the annexe overlooking the street, when we asked about the view we were told hotel was full. When we returned to our room that night there was a letter waiting for us to say we could move room on the wednesday (the day of our departure)??? This is a very busy hotel mainly an older age group doesn't usually bother us but the entertainment was one guy on a keyboard playing music for that age group to dance to. The area around the pool is edge to edge sunbeds nowhere to move the bed around.

The dining room experience was not great, food was average and the same on two nights by the third night the choice was getting bad chef was cooking young pig or young veal (small round pieces of meat). The starters were salad more salad and there was soup but who wants soup in the heat? There were never any prawns on offer as you would expect in a 4 star hotel. I struggled a bit with the choice available. I ended up with bread and cheese to start and finish and a nibble of the mains in between. The tables in the dining room were all 4 inches apart so you were sitting very close to the other diners. The manager Roy did come round each night asking if everything was ok but I felt it was embarassing to complain when everyone was within earshot so may not a good idea Roy you are not getting the true story these things should be done in private maybe as guests are leaving the dining room.

The hotel offers towels for use at the pool but they are paper thin and the narrowest towels I have ever seen. There was no free wifi in the rooms. There was no kettle provided no tea or coffee in the rooms and when you order coffee around the pool it does not even come with a small biscuit. As we usually stay in a Thomson God hotel in Es Cana where the food, and entertainment are fantastic I am left wondering why this hotel is a Thomson Platinum maybe someone could tell me the difference?

We left the hotel on the wednesday and went to Hotel Isabel in Torremolinos where we had free wifi, tea, coffee, biscuits in the room and sunbeds in the garden area with plenty of room to move around a beautifully clean hotel and half the price.

Don't think we will return to Riu Nautilus very dissapointed.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Riu Nautilus

Address: Avenida Salvador Allende 39 | Torremolinos - Malaga, 29620 Torremolinos, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Torremolinos
#1 Luxury Hotel in Torremolinos
#1 On the Beach Hotel in Torremolinos
#3 Romantic Hotel in Torremolinos
#10 Family Hotel in Torremolinos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Nautilus 4*
Official Description (provided by the hotel):
* Located 2 km from Torremolinos* 3-storey and 7-storey buildings* 2,500 garden* Separated from beach only by the beachfront promenade* 700 m from Puerto Marina* 700 m from various shops* 8 km from the Malaga airport* 100 m from a bus stop ... more   less 
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Also Known As:
Riu Nautilus Torremolinos
Riu Nautilus Hotel Torremolinos
Hotel Riu Nautilus Torremolinos, Costa Del Sol, Spain

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