We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“New Year trip” 4 of 5 stars
Review of Hotel Riu Nautilus

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Hotel Riu Nautilus to your Saves list
Hotel Riu Nautilus
4.0 of 5 Hotel   |   Avenida Salvador Allende 39 | Torremolinos - Malaga, 29620 Torremolinos, Spain   |  
Hotel website
  |  
Hotel packages
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Black Fri-Cyber Mon SALE
Ranked #3 of 72 Hotels in Torremolinos
Epworth
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
“New Year trip”
4 of 5 stars Reviewed January 15, 2012

Travelled on the 26th December to stay at the Riu Nautilus for a week along with my daughter and her partner. We had previously stayed at the Sol Aloha Puerta but as this was closed we decided to try the Nautilus. After booking I rang to ask for a sea view room and was told that I could not choose any particular room but after much discussion the person I spoke to said he would try. We booked with Travel Republic.

When we arrived we were told that the hotel was full. We were in the annexe and in the basement. My room was facing west with a very slight side sea view and also next to a side road. Take note:- room 40. The room itself was lovely, it was the location and there was also vehicle noise every night which woke me up, one sounded like a dustbin lorry every night about 2.30 - 3am. My daughter had room No.60 which was on the east side of the annexe and right in a corner. It must be the worst room in the hotel. She said that it was cold and thought it must be because there was not much light,even sitting on the balcony was depressing.

Now I know that there are better rooms than others in all hotels but you usually pay according to the location,but come on, we had paid a lot of money for this week and if the Hotel was full and they hadn't a suitable room then we should have been refunded or compensated in some way.

After complaining to various people on reception,(I was told at one point that there wouldn't be an available room until the 1st January) my daughter had word with the manager and suggested that if he lived in Madrid and he had come to stay in that hotel and been given the room which she had, that he wouldn't be very pleased and he agreed with her. The outcome was that on the third day she was moved onto the second floor on the same side as me, but a little further back. It wasn't the best location but much better than she'd had at first.


The reason we chose this Hotel, was that we had been to this area before and we love it. You just go out of the grounds of the hotel onto a lovely flat promenade that stretches for miles both ways and right next to the beach. There is the Marina a short walk to the right with boat trips etc and a small road train that can take you up to the cable car terminal which takes you up to a bird sanctuary, and the views are fantastic. Lots of things to do if you want and if not just relax in the hotel grounds or bars nearby. Ideal for people with disablities as there is so much on the flat.

THE FOOD

The first night we were late arrivals and there was a meal set for us in the dining room. It was salad with various meats which was O.K. and fresh fruit, well I say fresh, I would have thrown it in the dustbin as it looked so old and battered. The next morning I had a good look at the fruit again and it was no better. The head waiter had told us when we arrived that if we had any complaints we should tell him. So I mentioned to him about the fruit and that I would throw it out if I had such fruit at home. He said that he would mention this to the chef, but I didn't notice any improvement in the week we were there.

Generally there was always something you could find to eat, but we had read that the food was very good in this hotel and we were quite disappointed. The Sol Aloha Puerta nearby had better food. On New Years eve they excelled themselves with the evening meal, couldn't have been better.

The staff were quite friendly with the exception of one or two, very clean hotel, comfortable and I am going again in October with Thomson travel. Mainly because they do not have any rooms at the Sol Aloha Puerta for this time and they fly from Doncaster/sheffield which is only a half hour away. The girl I booked with has requested a room in the main block on the sunny side with sea view and overlooking the pool, Watch this space!!

Room Tip: Always ask for a room on the main block facing west if you want the sun that is. Suites are at the...
See more room tips
  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

576 reviews from our community

Traveler rating
    309
    178
    67
    14
    8
See reviews for
87
383
10
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kapellen, Antwerpen, Belgium
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 14, 2012

Outstanding hotel, great service, very good staff and last but not least awesome food from breakfast trough diner ;)

  • Stayed February 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, Surrey
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 12, 2011

We have visited this hotel 6 times in the last 6 years, we always made to feel special and valued and treated like old friends. The hotel restaurant is excellent for both breakfast and dinner and the quality and choice of food available would suit every taste. The rooms are clean and comfortable, The pool area is clean and well laid out with plenty of complimentary beds and mattresses, this leads onto the promenade and beach.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed December 8, 2011

My partner and I made our first 7 night half board stay at the Riu Nautilus in Torremolinos in Nov.11 2011.
I have to say that the Hotel certainly lived up to our expectations. Ideally located with respect to the promenade, beach and shops/cafe's etc. the beach being literally a few yards (mtrs) from the Hotel Gardens.

We arrived mid-morning and were checked-in and in our room within 15 mins. Our room was in the Annexe (which I would recommend) as the rooms are slightly larger than those in the main building, and as my partner uses a Mobility Scooter to get around, this proved very handy.
Housekeeping was a treasure, keeping everything spotless AND leaving us little ‘extras’ in the form of sweets and tissue flowers. A really lovely touch.

The room (and bathroom) was spacious, spotlessly clean and well appointed and had ‘Huge’ sliding wardrobes. There was also the usual extras, TV (which we hardly used), mini-bar (which we took advantage of as the contents, beer, wine, spirits, water & juice were very handy and all modestly priced as well as having some spare space for a carton of milk). As there are no tea/coffee making facilities in the room we normally carry a small travel kettle for the early morning ‘cuppa’ so the mini-bar was handy to store the milk.
The beds were very comfortable and the air-conditioning very efficient although we preferred to use the large ceiling fan to keep the room cool.

The views from the balcony were hardly ‘awe inspiring’ BUT to be honest this is something that is way, way down on my list of ‘must haves’. Firstly, we hardly ever spend any time in a Hotel room and if we do use the balcony, it is only for the ‘early morning cuppa’, to have a smoke or to sit for awhile reading, so having some sun, yes, having a view, not really important.

Dining was an absolute pleasure. We opted for the ‘late’ sitting (7:45) evening meal, which suited our normal dining habits and were allocated a set table for the duration of our stay, which I thought was a definite plus. Although for breakfast, it was a ‘free for all’ regarding tables but we never had much of a problem finding a table.
The quantity, choice and quality of all the food (both for breakfast and evening meals) was superb so can’t fault anything, Chefs to be highly commended.

The evening entertainment varied from 'just OK' to excellent. The highlight for me was a guitarist 'Roque Casabona' who was not only a fantastic musician but was entertaining and amusing with it.

All of the staff we encountered were friendly, helpful and really made you feel welcome.

The only ‘downside’ I have with this Hotel, purely from a personal and mobility viewpoint, is that it can be quite inconvenient to reach some of the areas within and around the Hotel. The Hotel is on multiple levels and although lifts and ramps are in evidence, they can be awkward to negotiate. For example, access to the dining room (which is one level down from the main lobby) is via stairs. A small lift is provided which can ’just’ accommodate a small wheelchair and as the doors are at right angles to each other (entry & exit) it is awkward to say the least, no chance with a mobility scooter. No ramp from the pool bar to the pool area, also the ramp from the pool area to the prom is also quite narrow (with 180 degree turn) again, just manageable with a wheelchair but a real struggle with a scooter. We found that was easier to leave by the main entrance and go ‘round the block’ to get to the prom, likewise coming back. Access to the pool bar tables(outside), from the dining area is around 4-5 yards, BUT down steps. So, using scooter (or wheelchair) it is, back to the annexe, down the lift, 300-400 yards to the pool then back 100 yards to the pool bar tables. Like I said previously, no problem for able bodied, but a ‘little’ inconvenient for wheelchair, scooter users or those with mobility problems.

That said, an excellent Hotel, a most enjoyable stay and would definitely visit again.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hautbellain
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 3, 2011

My husband and I have just returned from this hotel and this is certainly one of the best hotels in the Torremolinos area. The location is excellent: only separated from beach and see by a promenade, lots of restaurants and cafes nearby, on walking distance from the shopping area in Torremolinos ( 2km ) and a stones throw away from the pittoresk Puerto Marina. Also a bus stop at 100M.The room with seaview was spacious and quiet, only a better and newer television would be better. Pool area lovely with enough sunbeds and heated pool (november).
Wifi avalable in the lobby for a reasonable price ( 10 EUR for 10 h.) Food in the nice restaurant is excellent and varied. We would definately go back! Tip: the hotel will be completely refurbished as from November next year.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheshire
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 20, 2011

Stayed in many hotels in Spain over the years and can honestly say this is one of the best. Meal times were hassle free with having own table for the duration of holiday, eliminating table saving problems. Food is nicely cooked with good variety. Rooms are a pleasure to stay in Also liked the payment tab at end of holiday with no money changing hands until last day.
Location is excellent with beach across walkway with many interesting shops and cafes in walking distance. Marina a stones throw away. Well placed for walking the length of promenade it goes on forever when walking towards Torremolinos.
Pool area is manned by lifeguard who also polices pool, making sure people from beach do not abuse facilities. Very quiet around the pool with very few children, if any, at time of our stay May/June Downside is the entertainment which we found very boring, prefering to go out at night rather than stay in hotel lounge.. Overhaul this is a good quality hotel and would definately go back.

Room Tip: Ask for room overlooking pool area as then you will get a sea view and sun at some point in the day...
See more room tips
  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bolton, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 14, 2011

My wife and I have just returned from the Riu Nautilus where we had hoped to have the same experience as when staying at the Riu Monica at Nerja only to be disappointed. We chose it because of it's high food rating. If it was the time of year or maybe the economy that effected the standard I don't know, but it suffered badly in a comparison with the Monica. We couldn't say we starved, but choosing what to eat was a chore, maybe a strip of 3mm thick steak over cooked or hardly cooked, or chicken leg bone, notice I say leg bone not chicken leg, under cooked potato slices, you had to read the naming card to know what you were looking at. If you were a lover of salad I would say you were well catered for. A couple we were allotted to sit with were in their 3rd week and said that the food was a little better previously.
I have to say the staff were excellent, and the room service could not have been better. We can only hope for the Hotels sake that the head Chef was off that week

Room Tip: If you like sun on your balcony ask for it because depending on the time of year it will differ.
See more room tips
  • Stayed November 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Riu Nautilus? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Nautilus

Address: Avenida Salvador Allende 39 | Torremolinos - Malaga, 29620 Torremolinos, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Torremolinos
#1 On the Beach Hotel in Torremolinos
#1 Luxury Hotel in Torremolinos
#3 Romantic Hotel in Torremolinos
#5 Family Hotel in Torremolinos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Riu Nautilus 4*
Number of rooms: 293
Official Description (provided by the hotel):
* Located 2 km from Torremolinos* 3-storey and 7-storey buildings* 2,500 garden* Separated from beach only by the beachfront promenade* 700 m from Puerto Marina* 700 m from various shops* 8 km from the Malaga airport* 100 m from a bus stop ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Venere, Expedia, Travelocity, Despegar.com, TripOnline SA and Tingo so you can book your Hotel Riu Nautilus reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Nautilus Torremolinos
Riu Nautilus Hotel Torremolinos
Hotel Riu Nautilus Torremolinos, Costa Del Sol, Spain

Owners: What's your side of the story?

If you own or manage Hotel Riu Nautilus, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.