This hotel have so many reviews that you don't know were to start from, i do feel that some of them are a bit too generous. After reading the many reviews in here we decided to give it a go as the price for Ai was so tenting and we were not asking for much, just a few days to soak in the sun. We booked the hotel trough Travel Republic, we pay a bit more for a double Ai pool view room (we could splash some £ as the hotel was so cheap) and requested at time of booking a non smoking room, if you go to Travel Republic website you will find many room options to book i/e double room, double room all inclusive, double room all inclusive with pool view, etc. all of them with different prices to suit your budget. Arrived at the hotel around 10:15 pm, and at checking the receptionists a lady and gentleman, were not ready for our arrival, as they did not know very well how to handle our arrival, heard the girl asking her co-worker, what were they going to do or which room they could allocate us. At the end she asked him "should we give them room 804?" and they did so, and requested us to come back for our passports next day in the morning cause they need it to make copies, i did refused to spend the night with out our documents and she kindle ask to go back for them in one hour.
we took our luggage and went to our room it was floor 8th, in a corner, at the end of a long corridor, very small and the view to a horrible complex of flats, nothing of pool view at all, it was so disappointed room!, called the reception area and explained we booked a double room with pool view and they told us the hotel was too busy and that we would have to wait until next morning to see if something will become available but that they couldn't promise anything, explained them we did pay extra at time of booking for pool view, the receptionist (a gentleman) told us in a very rude manner that pool view was not a option, that the hotel don't sell rooms with pool views and that if they do locate people in pool views is because of "kindness" of the hotel. I stated that then Travel republic was mis-selling the rooms and that i'll contact them in the morning. two minutes after same receptionist phone us back and told us there was a room available with pool view on the 10th floor, he demanded us to go down to reception with all our luggage to collect the keys, he asked on the phone 3 times if we used anything in the room. when down for the keys and again the man asked if we used anything in the room, he was so rude, i did feel like a child been told off for something, there was never an apologize at he did said he was doing us a "favour". The new room was brighter and with a lovely pool and sea view. it wasn't a non smoking room, but i guess in here you can have it all.
We used the hotel as a base to go out and around, there is good train connections so we spent must of days in places like Malaga, Benalmadena, Fuengirola. The rooms are clean, communal areas are in need of attention, the carpets by the lift are dirty, dinning room area is too small for the hotel, we never had problems getting a table or had to queue as the hotel was nearly empty this time of the year, the food was good, hot and fresh, the staff (bartenders, waitresses, cleaners) are the start in here, polite, friendly and hard workers, i did feel sorry for them, there were about 7 of them between dinning room and the 3 bars. The AI drinks are not very good, the sangria was the best for me, and husband settled on beers. The fruit juices are water, so you better stick to the water, at least you know what you are drinking, there is also coffee available till midnight, the only thing i will suggest is the tea situation, the hot water is just available in the dinning area, for breakfast, with tea bags of peppermint or camomile, In the afternoon or evening if you want a tea, you will have to go out of the hotel, at there isn't any kettle available (they disconnect them after breakfast). the Snack bar is the worst food of everything is there, is just cold food laying in there for hours, i couldn't believe people were eating that, also the cheese is very cheap and didn't like it at all, if was like made of flour instead of milk.
there is a lot of Spanish and their families in here, yes, they are very loud, the push you around when they want to eat or drink, some of their kids have very little manners, but also many fellows British are the same, this is a cheap hotel, so you will find all kind of people. don't bother to try and dress up for dinner, it is very relax in here and you would be fine with sandals, flip flops and short trousers, i do like the relax atmosphere, when on holiday the last thing i want is to worry about how to dress. there are a lot of smokers around, including the pool and front area, we had to kept our rooms door locked all the time to stop the funny smell of tobacco to go into our room, as our next door neighbour were constantly smoking on their balcony, and in the other side there was a Spanish couple smoking very strong wacky backy and having sex 24/7.
if you are looking for a hotel with attention to details and were the guess is the main priority, this is not the one, if you are looking to pay for two start and get food, and drinks like in four start, this is not the one, if you like a kind of resort type hotel, this is not the one.. .
I have pointed all the not good things, but there is a lot of good things in here, staff, clean linen, food, and you can tell they are trying hard. overall this is a good two start hotel, i wouldn't book in here during summer or school holiday as would be too busy and i'm sure the facilities wouldn't cope. but when you look around for others hotel options they do look dated and in worst location and condition. would i book in here again? yes i would.
rooms located on 8th, 9th and 10th are quiet, pool view rooms are bigger 9 th, if you are lucky to...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.