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“Highly recommended” 4 of 5 stars
Review of Hotel Sol Principe

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Hotel Sol Principe
4.0 of 5 Hotel   |   Paseo Colorado 26, 29620 Torremolinos, Spain   |  
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Ranked #31 of 74 hotels in Torremolinos
Sutton Coldfield, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Highly recommended”
4 of 5 stars Reviewed August 14, 2013

I stayed at this hotel for the third time at the end of July, for 3 nights on half board basis. We booked two family rooms with sea view. The rooms are great with loads of room, double balconies and fabulous views.

We travelled by car and I did ring the hotel in advance to attempt to reserve parking space which was not an option. Upon entering the car park the barrier was up and no ticket was required. This meant that anybody could park in the car park even if not statying at the hotel. This was happpening and the car park was full. Whilst it is great that parking is free, I feel that if a charge was made and it was restricted to guests only then there would be more available spaces.

Food in the restaurant is very good with lots of choices at breakfast and dinner. My only grumble is the wine waiters who are extremely slow, rude and unfriendly.

Reception staff polite and helpful, although the queues to check in are a nightmare.

Swimming pools are large and lovely. Again the only issue in the pool areas is the unfriendly bar men. Also, a sign should be errected to stop all the muppets who reserve a number of sunbeds early in the day only to return much later. Cant believe this still happens!

Entertainment is great for children and adults.

I love this hotel and despite making a few negative comments would return.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Fermín G, General Manager at Hotel Sol Principe, responded to this review, August 16, 2013
Dear Suz8766,

My name is Jose Fermín Gómez I am the General Manager of Sol Príncipe Hotel.

Thank you for the review for your recent stay with us.I
I am very pleased that you came back to our hotel for the third time and enjoyed the family rooms with fabulous sea view, food in the restaurantour pools, and the entertainment for children and adults...

We take note about your cooments and suggestions, we will study them and taking in account.
The comments concerning a poor staff attitude from some of bar team are certainly not the standards we normally achieve (as you will see from many other reviews). It is particularly dissapointing that we have not provided our normal standard of service to you.

Thank you very much four comments again.

We are looking forward to see you again.

Kind regards.

Jose Fermín Gómez, General Manager Sol Principe Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,204 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
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English first
Torremolinos
1 review
4 of 5 stars Reviewed August 13, 2013

The hotel ticks all the boxes for a family holiday. With A few small flaws to prove (1) staff don't have good English except reception and main restaurant reception. But I guess that is a general problem in elsewhere. (2) insufficient information with regard to hotels activities and entertainment and local tourist attractions. This is unfortunate as this may be the hotel's strong selling point. (3) I presumed wifi was free but it was not. (4) no free drinkable water in the restaurant except breakfast. But was spoiled with choices of buffet lunch and dinner.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Fermín G, General Manager at Hotel Sol Principe, responded to this review, August 16, 2013
Dear Xiang Qun H,

First of all, thank you very much for take your time and post your review on Trip Advisor.

I am very glad that all in all you liked our hotel, and you even recommend it to another guest.

We take note about all your comments, observations and suggestions; we will take into account to improve our service.

Thank you very much for your review again.
We wish to see you again in your next visit to Costa del Sol .

Sincerely
José Fermín Gómez General manager Sol Príncipe Hotel.
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Huddersfield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 10, 2013

This was a first class four star hotel the restaurant had plenty of room to cope with a lot of busy traffic and there was a good choice of food for children the staff were clearing up all the time it was spotless clean no messy food bars. The pools were excellent three and a childrens pool all had lifeguards watching no airbeds were allowed which was another bonus there was plenty to keep families entertained if its what you want. Getting sun beds was no problem as they were chained up until about 9am but no matter what time you came you could get one. The staff were helpful at al times and the rooms were cleaned to a good standard being on the 9th flr wouldnt have been my first choice but someone has to go on it so apart from quick visits to the balcony i kept my door closed. Also the lifts were efficent another tick, Its location is very good a quiet area but not too far to walk up to the centre of Torremolinos on an evening and if you were back by 1pm you could use the gate to the beach which was quicker than walking through the main entrance. All in all this is an excellent hotel and one I would recommend you wont go far wrong if you want five star treatment then book a five star hotel.

Room Tip: I booked a double room with a childs extra bed but would have liked the room to have been bigger as...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Fermín G, General Manager at Hotel Sol Principe, responded to this review, August 16, 2013
Dear 743susan,

Thank you for sharing your experience for your recent stay at Sol Príncipe. We are all pleased to read that you found the hotel itself nice and clean and more important the service provided by the team to be very much to your liking. I am pleased that like you our pools.

Thank you again for the review, I hope that we will have the opportunity to welcome you back again soon.

Yours sincerely,

Jose Fermín Gómez, General Manager Sol Principe Hotel.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2013 via mobile

Fantastic hotel!! The pool area was great for the kids and the quality of the food in the restaurant surpassed our expectations. We were half board but would come back full board - great selection and delicious - I really did not expect that from a "package holiday" hotel. Great entertainment at night and right on the beach. Perfect (well, almost - the beer at the bar wasn't cheap!)

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Fermín G, Director General at Hotel Sol Principe, responded to this review, August 12, 2013
Dear Euanmcp,

Thank you very much for sharing your such a nice experience on Trip advisor, and for enjoying your holidays with us.

We value so much your comments, we take note of them.

We look forward to welcoming you back in the near future.

José Fermín Gómez, General Manager of Sol Príncipe Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 6, 2013 via mobile

I spent a week in spain in barcelona and sevilla and wanted to finish it torremolinos i bookd on booking.com the most expensive hotel sol principe and beleive me it was the worst experience ever, over priced, bad service, bad food, tv not working in room, old furnitures, and on top of that they made me buy towels and pay for the safe and wifi....dont recommend it even for free and i paid 350 euros per nite

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Fermín G, General Manager at Hotel Sol Principe, responded to this review, August 16, 2013
Dear Elie A

Thank you for the review for your recent stay with us.

First and foremost, please accept my sincere apologies for the disappointing stay with us. I read carefully your comments; I take note of them, to prevent it in the near future.
I would like to apologise again and I sincerely hope that we will have an opportunity to welcome you back again soon.

Sincerely
José Fermín Gómez, General Manager Sol Príncipe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford, Ireland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 5, 2013

Absolutely loved Sol Principe. Stayed here for a week in July. Checking was quick enough. We arrived at 10pm so there was no queue. However in the mornings there was a queue at check in. The hotel have clearly been taking note of trip adviser feedback as after a few days I noticed they put on free water, orange squash and sangria while people were waiting to check in. And had two staff members doing face painting and balloons to keep the kids entertained.

Room: We stayed on the 4th floor. The room was the size of an average Irish hotel room. The tv channels need improvement in my opinion. The only English channels were BBC news. Also if you have very young children I would suggest emailing the hotel asking for a room furthest away from the lift. We were one door away and had trouble sleeping as people coming home were loud and had babies crying passing our door. Not the hotels fault but maybe put u a poster advising people to have a but of respect for other guests sleeping.

Cleaning: The rooms were immaculate our room was cleaned daily. We felt this was not required so a few days we put the do not disturb on our door in order to give the cleaners a break.

Staff: These were the hardest working staff ever. They work from sun up to sun down. Always so happy with an 'hola!' every time you pass by. The restaurant staff were so pleasant and would always help find you a table. The lady who takes your details at the door was so kind and after a few days remembered our name even with hundreds of other guests staying there!
Reception staff there was a bit of a language barrier but two people defiantly spoke good English to compensate. Also they were kind enough to allow us print out our flight tickets home free of charge.

WIFI: We used the wifi two or three times. It was €6 a day. Next time I would pay for the week. Speeds were great.

Food: We went B&B rate. The breakfast had everything imaginable. Pancakes, full English, scrambled and boiled eggs. Cereal, fruits, yogurt, doghuts, ice-cream, chips. You name it, it was there. It was buffet style. The juice glasses were small but Ive noticed that seems to be standard size on the continent. I just started using wine glasses and pressing the juice button twice. It saved me having to go up and queue twice for juice.

The pools: These were fab/ There was a massive lagoon which had aqua aerobics, water volleyball and basketball on everyday. There was an adults only pool at the back which there were mostly people with small kids and babies. Then the two kids splash pools which I mostly spent time at. The only issue I had was the man who put letters on people beds who had reserved them with towels. He came around just before 11 every day. I used to be gone taking my child to the kids club which starts at 11 but everyday I used to return to my bed to find a letter saying I had an hour to move my towel or it be moved for me!. So Sol Principe maybe have that man go out at 10am as beds are released/unlocked at 9am. Some people are only gone to kids club at 11am!.

Kids Club: My child was in the bambam 3-5 club and loved it. There was two leaders. The girl was lovely always singing but I think my child drove the man demented he was happy to see her go I think :D. They did games, play-dough,coloring , face paints etc. There was also a tv and slides. One of the things I want to applaud Sol Principe for is.. One day I collected my child early and the male leader was giving them out cups of orange squash & water and offering pieces of fresh fruit. I was so pleased it was such a nice thing to do esp as the kids club is free and I would imagine the fruit was the left over from breakfast so I'm so happy it wasn't gone to waste.

Shows: Wow they were great. It was the best in house entertainment Ive seen. I wasn't too fond of the magic show but that's just me. I loved the lion king and having the kids from the kids club involved was so great. We didn't see mam mia but we did see the flamenco show and thought it was brill. The only criticism I have is that the shows are really geared towards the Spanish guests. Even the kids disco so maybe next year if you can hire even one British person so they can interpret a bit better.

The location: Its perfect. Go out the back entrance and you are right at the beach. A few mins walk down the road you will find restaurants and bars. About half an hour walk is all the big shops, Mango, H&M, Pull and bear etc. Also out the back entrance and turn u right you will find the big Mercado. Its cheaper than the super sol that's out the front entrance.

All in all had a fab trip and would absolutely recommend this hotel if you have children. Cannot wait to return next year. I just hope I get the same bargain price I got this time around :)

Room Tip: Ask for a room furthest away from the elevator.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Fermín G, Director General at Hotel Sol Principe, responded to this review, August 9, 2013
Hello Kitzkaaaabooom

First of all, thank you to take a time writing this extendend review. We're glad to know that you enjoyed Sol Príncipe. We are also happy to know that you enjoyed our, pool areas and night shows.

We take note about all your tips in order to become the perfect option for the holidays of everyone of our guests.
Kind regards,

Jose Fermín Gómez, General Manager Sol Principe Hotel.
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Torremolinos
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 3, 2013

Great location. Hotel spotless. Food choice and quality excellent. Great choice of fruit. No paper cups for all inclusive guests which makes such a difference. Kids club very good and include kids in some of the shows which are again excellent standard. Cannot fault this hotel at all. Wish I had the name of girl at reception when I booked in, she was fabulous. Definately go back. The pool is absolutely spotless and life guards on all day at all pools. Another good point
sun loungers locked till 9am no more early alarms for a lounger. Cathie

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jose Fermín G, Director General at Hotel Sol Principe, responded to this review, August 9, 2013
Dear Catherine S

My name is José Fermín Gómez; I am the General Manager of Sol Principe Hotel.

Thank you very much for sharing your experience on Trip advisor, and for enjoying your holidays with us.

The staff is thrilled with your lovely comments. We are very glad that you enjoyed our facilities.

We look forward to welcoming you back in the near future.
José Fermín Gómez, General Manager of Sol Príncipe Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Sol Principe

Address: Paseo Colorado 26, 29620 Torremolinos, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Torremolinos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Sol Principe 4*
Reservation Options:
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Also Known As:
Sol Principe Torremolinos
Sol Principe Hotel
Hotel Sol Principe Torremolinos, Costa Del Sol, Spain

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