I have a house in Spain some distance from Torremolinos where the night life is and I meet local friends there frequesntly. This hotel is right next door to the night life and convenient to drop into for good but cheap basic accomodation instead of taking a taxi home late at night.This time I was there for a week with me partner whilst work was being carried out at my place.When I had been there in the past inviting friends to the room to socialize was never a problem. There was no intention for them to sleep over in any way but this was a big issue with the night staff who said he can come into the room for 15 minutes only. I have never caused noise in the past so Im at a loss to know what the problem was this time. However the room was so hot one night (hotel full on the weekend) I called the porter who explained that the AC system was at maximum but it was so impossible to sleep it was cooler to get up and sit outside and cool off. This was reported to reception. The temperature was reading 27C inside and the minimum settings were too high anyway (its a cheap hotel and I guess electric is now a major cost but why not charge a little more for a good nights sleep?)
Its a small hotel and I made no problem of it in the morning as they had always been pleasant in the past but realistically the night should have been discounted as unusable.
I need to add here that having stayed before a few times (they had kept all my details) I presumed it was for this reason they didnt ask me to pay upfront until a day or two into the stay where upon request I did so and my card details were with them again. Finally I requested by phone a late check out (agreed at 20 Euros) and an additional night to the booking,again nobody asked for upfront payment. My partner however attended for breakfast the following morning and they refused to provide it as the bill wasnt paid but they did back down with some reasoning finally (I was out with the wallet!) When I came to leave and pay with the card, right there and then I had a text message from my bank to contact them and verify payments to unlock security. I explained to the receptionist that it may take 20 minutes to clear and I needed to bring the car up and give her the garage key back anyhow so ' could I do it all together'?. The answer was quite humiliating 'Not without leaving your Iphone with me'. The bill was 80Euros and I asked her 'thats quite insulting, is the risk of loosing my business again worth the risk of my not coming back to pay you?' and especially when you have the card details anyway and there was a night without adequate AC that shouldnt even be charged for? There was no apology and no comment just a smile and the insistance to wait. The card cleared within a minute or two, I collected the car and returned the key.Having had no apology for the offence I wont stay again as in the past I have spent so much money with them this behaviour is crazy and unacceptable. Shame!
- Also Known As:
- El Pozo Hotel
- Hotel El Pozo Torremolinos, Costa Del Sol, Spain
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