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“Location” 4 of 5 stars
Review of Royal Al-Andalus

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Royal Al-Andalus
4.0 of 5 Hotel   |   Al-Andalus 3, 29620 Torremolinos, Spain   |  
Hotel amenities
Ranked #52 of 73 hotels in Torremolinos
Rugby, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Location”
4 of 5 stars Reviewed March 15, 2013

This is smallish 4 stars hotel located a stone throw fro costa del sole beach and walking distance to the town of Torremolinos where there are regular bus services to Malaga and Marbella etc. it will form an excellent base to explore Al Andulus town and cities such as Granada Seville and Qurduba. It is with in easy reach, via trains , of the Malaga airport and train station .

Food is reasonably good , staff are helpful and overall is fairly priced . I would recommended to visitors to costa del sol .

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, April 2, 2013
Dear costumer,
Thank you very much for sharing your experience and recommend our hotel. We are glad you enjoyed the Hotel Royal Al-Andalus. We hope to see you again when you visit Andalucía. You can follow our news on our Facebook.
Best regards.
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280 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Swansea, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 3, 2013

On our last visit we pre-requested a room, which was available on arrival, with a pleasant smile from the English speaking Receptionist.
We have booked for two holidays again this year, because of the comfort of the Hotel and the support and warmth of the Staff.
We manage the food because the salads are excellent, and we invariably find an acceptable choice from the hot buffet.
The service is occasionally dilatory in the dining room.
Dining could improve overall if the experienced Restaurant Manager had overall control of the kitchen. There have been many management changes recently, and the latter could yet occur.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, March 5, 2013
Hi Chris,

Thank you very much for your comment. We are pleased to hear that your stay was enjoyable. It will be a pleasure to have you in our Hotel, thank you very much for your faithfulness. We will take note of your suggestions. We invite you to follow us on our Facebook page.

Best Regards,
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Antrim, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 26, 2012

i stayed at royal andalus hotel torremolinas from 19th october to the 26th october 2012 for my 60th birthday break with my wife, i work in the travel trade as a tour manager/guide for the past 12 yrs traveling around euorpe and uk/lreland and staying in different type of hotels, i would not say this is a 4 * hotel may be a fair 3* at a push, food would need a big look at and yes i know you cant please all but it was not good overall on any of the 6 nights , breakfast a poor avarage and tables not set for breakfast like they are for dinner, did bring these points to the reception staff and the chef on duty, you need to have a big look at this point for the future to improve your service to your guest, also i had booked a junior suite for my stay which was space wise good but a very very low bed need to sort this out need to be a lot higher for comfort its ok if you wish to nearly sleep on the floor, also a paint job in general of the hotel would be good for the hotel and guest, and the location area of the hotel is not very easy on the eyes 10 mins walk to beach but good when you get there for sure, also entertainment would need to be looked at 3 nights of bingo ok have bingo but lets have more real live entertainment if you want to keep guest in the hotel having a good time and enjoying your hotel,i would go back to this hotel if the above points are dealt with yes i understand hotels in general get maintance and general freshen up after a period of time , but keeping a place looking good, you have to work on it all the time i felt your hotel looked well used and tired to say the lease, a i did notice and herd people from ireland and germany saying they were not to pleased with things that i have brought to your attention but iam only bringing to you the facts fro myself, i have given you the information it is up to you what you do with it for your betterment of your hotel and first and fourmost your paying guest, this is not me just whinging or moaning about nothing this is how we see you with are own eyes, i hope this of help to the millons viewing trip advisor and you the hotel management over to you guys i awiat your reply on trip advisor in the days a head.

regards

brian d.
freelance tour manager

Room Tip: junior suite 4th floor its a good walk to it get one nearer to reception if possible
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, December 3, 2012
Dear customer,

We will take note of all your suggestions and comments. We will communicate to relevant departments. Despite the minor inconveniences of your stay we hope you enjoyed a relaxing break in Torremolinos. We invite you to follow us on our Facebook page to see our promotions.

Kind Regards,
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Vik, Iceland
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 2, 2012

I would give them 2 1/2 if I could but didn´t feel like giving 3. The first was that when we came there was a trouble with finding our booking made by booking.com, it almost seems like the hotel staff does not use computers, every recervation was on a paper, there for my recervation made earlyer the arriving day was not there, it took too much time to check in. Also the reception would need more than one staffmember in such a large hotel, but all the time we spend at the hotel there was only 1 staffmember in the lobby, it would get very busy so few times we decidet not to ask the questions that we had and just went out to find the answers. The deccorations are cool and the hotel looks good, the rooms are good sized but I was surpriced to find out that a 4 star hotel did not have WIFI in the rooms. The food at the restaurant was ok but not more than that, we went out for the second night to try to find a good dinner. The Pool garden is Ok but because the hotel is sittuated in a population street the sun is just available at short period of the day. I did not feel like it was really professional but would have given them the rating 4 if they were rated as a 3 star hotel:-/

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, November 5, 2012
Dear customer,

We regret not meeting your expectations. We will continue working hard to offer the best of ourselves to our customers. We appreciate your comments about our facilities. Please note that our hotel complies with Andalucia Tourism Act which regulates the hotel classification. Sorry for the inconvenience. We wish to see you again at Hotel Royal Al Andalus.

Kind Regards,
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Alloa, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 1, 2012

We were booked for the royal costa hotel but got changed to this hotel.The rooms are spacious with comfy beds,towels changed daily but rooms not cleaned eg carpet.The food is ok needs more variety and be hotter(microwave provided).All the staff were great couldnt fault a thing.Drinks are expensive if not all-inclusive.To keep room on till 7pm was 49.50 euros too expensive would have paid 25 max,got clean curtesy room free?Hotel was closing so go earlier in the year.

Room Tip: 2nd floor rooms have been refurbished, get pool side rooms
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, November 5, 2012
Dear customer,

Thank you very much for your comment on Tripadvisor. We are glad you who were satisfied with the change to our Hotel. We will take note of your suggestions for improvement. Our staff are our most important asset. We hope your visit again.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cape town
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 24, 2012

Bedroom was quite comfortable, as it was October the Aircon didn't work and we had to sleep with the balcony door open, luckily we were on 4th floor. Room cleaning was minimal. public rooms adequate, but lacked atmosphere. Nice gardens and pool area. the worst part of the holiday was definitely the dining. Food was appalling and the service deplorable. Set your own table. use the same tablecloth as previous diners. The previous nights vegetables reheated and presented for breakfast. NEVER again.

Room Tip: Don't stay there.
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, October 29, 2012
Dear customer,

Thank you very much for your review. We regret that little inconveniences during your stay did not allow you to enjoy your vacation within your expectations. We will take note of your suggestions for improvement to inform to relevant departments. We hope to see you soon with us.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 23, 2012 via mobile

Big rooms in nice colours,big bathrooms with two sinks in them ,beautiful gardens,nice restaurante,the beach is in a decent distance,the only problem is that the internet conection is only arount the first floor!overall it is a realy good place to stay!!!!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRoyalAlAndalus, Community Manager at Royal Al-Andalus, responded to this review, October 29, 2012
Dear customer,

We are delighted that you enjoyed our facilities during your stay. We will take note of your suggestions on Wifi. Thank you very much for your recommendation :) We wish to see you soon with us and we invite you to follow us on our Facebook page.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Royal Al-Andalus

Address: Al-Andalus 3, 29620 Torremolinos, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#21 Luxury Hotel in Torremolinos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royal Al-Andalus 4*
Reservation Options:
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Also Known As:
Royal Al-Andalus Hotel Torremolinos
Royal Al-Andalus Torremolinos, Costa Del Sol, Spain

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