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“Great location” 4 of 5 stars
Review of Sol House Aloha - Costa del Sol

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Sol House Aloha - Costa del Sol
4.0 of 5 Hotel   |   Salvador Allende, 45, 29620 Torremolinos, Spain   |  
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Ranked #20 of 73 Hotels in Torremolinos
Newcastle Upon Tyne, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Great location”
4 of 5 stars Reviewed May 9, 2014

We have just returned back home from The Sol Alhoa Puerto, we celebrated my fathers 80th birthday. I e mailed the hotel to order a cake and book a pool view, everything was organised for when we arrived, the cake was brought to the table the day of his birthday, the staff couldn't so enough to help . The hotel had a fantastic location and the food was second to none x This was our 5th time at the hotel and we we definately return again and again x

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, May 11, 2014
Dear Debra Catherine S,
Thank you very much for your post!!! We really much appreciate the time that you have taking you for sharing with us your experience in the Sol Aloha Puerto Hotel.

As I told you before when we been talking by e mails,we love help and enjoy the special occasions with our costumers because the most important for us is see you having a wonderful holidays at Sol Aloha Puerto Hotel.

We hope to have the chance to celebrate your father´s 81th birthdays and the 82th, 83th.... Every time you want it, we will be here for you!!!

Looking forward to have you here once again,
Carmen Mª Rodríguez, Guests Experience Manager.
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1,180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (354)
Date | Rating
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English first
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 9, 2014 via mobile

Travelled as a family and with my daughter aged 5.
I had emailed the hotel previously to request a lower floor room with a sea view, the hotel responded within a couple of days regarding our request and am pleased to say they gave us exactly what we wanted. You do have to pay a bit extra for a sea view room, but definitely worth it. The room was great and it was a bonus to have a living room as well.
We were half board and the food was lovely, lots of choice, never had any problems.
The entertainment team were fantastic with the kids, especially Anoha (spelling!?), who was really good with them.
Beach is directly opposite hotel with a lovely promenade and lots of lovely chiringuitos,where you could delicious sardines etc.
Having been to different hotels in the area,this was by far our favourite and we wouldn't hesitate in returning.

Stayed April 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, May 11, 2014
Hi livvy25,
First of all, and on behalf of all the Hotel staff and myself we would like to express our gratitude for choosing us as your host during your holidays in La Costa del Sol, and for taking the time to write your opinion here on TripAdvisor.

We are proud to know that you have enjoyed the personalized service provided and have a BIG THANK YOU for such nice comments about our Activities Team, specially regarding Ainhoa. I will inform about it to them and I am sure you will make them very happy.

We wiill be very pleasant to welcoming you back as soon as you decide it and in the meantime we wish you all the best for you and your family.

Warm regards from the Sunny Aloha Puerto,
Carmen Mª Rodríguez, Guests Experience Manager.
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Wallasey, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 8, 2014

Just returned from a 3 night stay here, hotel great location, minutes for the marina or from 24 hour square if looking for nightlife. Great service no problems at all, we arrived 3 hours before standard checkin and our rooms were ready which was fantastic and saved us hanging around. Pool area very busy and given 7 of us we sometimes struggled to get beds together, but that was possibly we got up too late, did notice lots of towels on beds and no bodies for hours, hotel should have the no show rule policy after a certain length of time! We only managed breakfast once and it was good value and lots of choice. Fridge gate was a little annoying but we wanted to have cold drinks in the room so we agreed to pay for €21 for the 10 items, this meant the fridge got switched on, strange set up that! Lounge area was lovely, even better as between 5-7 was happy hour so all drinks 2for1 which we really enjoyed. All in all, fantastic location, direct access to the beach and marina and clean , great value for quality rooms, would definitely recommend this hotel and will be returning next year .

Room Tip: We paid extra for marina view, worth it we think.
See more room tips
  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, May 11, 2014
Hello Alison J,
Thank you very much for taking your time to write a comment regarding your recent stay at our hotel, Sol Aloha Puerto. It is a huge pleasure to read that the whole experience among us was to your full satisfaction, which is exactly what we try every day harder.

We are proud to know that you have enjoyed the hotel and the service provided. Of course, I cannot forget to thank you for recommend us, this is the best help you can give us!!!


When you decide the dates to come back to Sol Aloha Puerto Hotel, please, do not hesitate to tell us and with a great pleasure we will do all our best to ensure another pleasant stay with us.

Have a marvelous day,
Carmen Mª Rodríguez, Guests Experience Manager.
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bristol
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 8, 2014

Stayed for five nights in May and whilst the weather was fantastic, the hotel experience wasn't as good as our previous stays. We emailed the reception before arrival to ask for a room with a view and were given a room on the ninth floor which was great! Shame the hotel didn't email us back to acknowledge the request but never mind! The cleanliness of the rooms has suffered since our last visit in the summer as the glasses had red lipstick marks on when we arrived and the room wasn't cleaned one day. When we mentioned this to reception, the maid came and gave us clean towels but didn't offer to clean the room or make the beds, that was quite poor. The food is usually exceptional but we didn't experience the same high standards this time around, the omelettes at breakfast are now pre-cooked and cold when you get them, the meat was tough and some food wasn't very hot. Having to pay extra for a safe isn't really on these days as it's included for free in most hotels and so is the wifi. Don't think we will return again as there are other hotels which offer the same if not better standards in the same area. This hotel suits the elderly population as the guests were comprised mainly of older people and there is step free access to the promenade.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, May 11, 2014
Dear vicky h,
First of all, I would like to thank you for choosing our hotel for your several holidays in Spain. We like to apologize if this time we did not fulfill your expectations due to the incidents you mentioned. As you said you have been here some times before and never happened previously. We take good note about your comments and we will do all our best to improve it because our staff always try to help and please our guests.

We hope that this will not deter you to visit any other hotels from our company Meliá Hotels International in the future.

Yours sincerely,
Carmen María Rodríguez, Guests Experience Manager.
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Winsford, United Kingdom
Top Contributor
59 reviews 59 reviews
32 hotel reviews
Reviews in 45 cities Reviews in 45 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 8, 2014

I have been here so many times and i have reviewed it before also.
The reason for me reviewing it again is to say that the standard of the hotel has nor changed, It is still as good as it always is.
The standards are maintained across the board, clean, goid food ect ect.
This really is a great hotel in a great location for the beach and marina.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, May 9, 2014
Dear joe_mac001,
Thank you very much for your nice feedback and for publishing it on TripAdvisor!!. I have shared your comments to our staff who will take great pride in the level of service that we provide to our guests from long time ago.

We will be delighted to welcome you back. We will do all our best to make your stay extremely marvelous.

Looking forward to welcome you again soon, I remain at your complete disposal.

Best regards from the sunny Sol Aloha Puerto,
Carmen Mª Rodríguez, Guests Experience Manager.
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Falkirk, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed May 5, 2014

returned from this hotel on Friday after an 8 night stay.We payed an extra 10 euros per night for a sunny side marina view and it was well worth it 9th floor great view and quiet.The room was comfortable with separate bedroom,bathroom and sitting room,Staff were all very good in all areas of the hotel our only complaint was that some nights the food was of a high standard and others it seemed quite poor in both quality and cooking.The hotel was always very clean and well maintained it was not to busy but if you wanted a sunbed be out at 7:30 because that's when the guests started to put towels on them.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, May 9, 2014
Hello smellyoldron,
First of all we thank you for having spent, again, your holidays at the Sol Aloha Puerto.

Your kind words are an incentive for all of us in our daily efforts for improving quality and service.

Thank you very much for your special mention to all the staff. They appreciate it.
You can be sure that we have taken good note about your concerns

If you are planning to come back to Sol Aloha Puerto Hotel, please, do not hesitate to tell us and with a great pleasure we will do all our best to ensure a pleasant stay with us.

Have a nice day and kind regards,

Carmen Mª Rodríguez, Guests Experience Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yeovil, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 3, 2014

We were in a party of six for my daughters birthday age range 65 to 40.
We all had a wonderfull time and the weather was great All staff were very friendly.We were all inclusive and could not fault the food or drink,every were was clean and tidy.We all travel abroad three or four times a year and all agreed we will be back next year thanks to everyone.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, May 9, 2014
Dear rosdor2013,
First of all, I would like to thank you for such good review you have done regarding your stay in our Hotel. We hugely appreciate your kind words.

We were delighted to read that we exceed your expectations both with the product and service that we extend throughout the Hotel, because that means we have turned your visit to Torremolinos into an unforgettable experience.

The entire staff will be very looking forward to welcome you back as soon as you decide it!!!

Best regards,
Carmen Mª Rodríguez, Guests Experience Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol House Aloha - Costa del Sol

Address: Salvador Allende, 45, 29620 Torremolinos, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Wheelchair access
Hotel Style:
#10 Luxury Hotel in Torremolinos
#17 Romantic Hotel in Torremolinos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sol House Aloha - Costa del Sol 4*
Number of rooms: 370
Reservation Options:
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Also Known As:
Sol Aloha Puerto Torremolinos
Aloha Puerto Sol
Sol House Aloha - Costa Del Sol Torremolinos, Spain

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