I have just returned form one week stay in this hotel with my elderly mother and sister. Upon arrival the staff at reception were very unwelcoming, especially Silvino! A simple greeting of welcome" would have been nice. At anytime when we went to the reception the staff always made us feel a nuisance!!
The bed situation at the beds was unbelievable - A queue each morning at 7am for the pool door to open with people waiting to put their towels on beds. At 9 am all beds were gone!! We ended up paying 15 euros each day for beds at the beach. Although they claim that if towels are on beds they will be removed after 1 hour this does not happen before 9 am thus large queue at 7am!!!
On day of departure at 6pm there was NO shower facility avaiable to us and we had to vacate the room at 12.
Overall comments - staff at reception appaling. staff in bar, restaurant and cleaners lovely. The food however was excellent - great choice. Pity about the reception staff as otherwise the hotel has everything going for it especially the location and fantastic views from bar. However, will not be returning!!
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- Also Known As:
- Sol Aloha Puerto Torremolinos
- Aloha Puerto Sol
- Sol House Costa Del Sol Torremolinos, Spain