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“Beware of the lifts!” 4 of 5 stars
Review of Sol House Aloha - Costa del Sol

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Sol House Aloha - Costa del Sol
4.0 of 5 Hotel   |   Salvador Allende, 45, 29620 Torremolinos, Spain   |  
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Ranked #20 of 73 Hotels in Torremolinos
Shrewsbury, United Kingdom
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
36 helpful votes 36 helpful votes
“Beware of the lifts!”
4 of 5 stars Reviewed February 15, 2013

The improvements to this hotel are great. We have stayed here many times over the last 16 years and everything is much better - including the food. The staff appear happier than last time we stayed and the bar and lounge areas are beautiful. The only problem was the lift in block 3. The doors occasionally close on you - at least 3 people were hurt and although the management said they had been fixed, it was still happening. I got trapped in the doors on my last day and hurt my arm and shoulder quite badly but I didn't want to make a fuss as I just wanted to get home. There were a lot of elderly, frail people staying (5th - 12th Feb) and somebody could get badly hurt if this is not resolved. I love the hotel and the position overlooking the marina and will definately stay again. The park in Arroya is well worth a visit as are the lakes and mountains around El Chorro.

Room Tip: Ask for a room overlooking the pool or marina on a high floor- sunny and with lovely views
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, March 15, 2013
Hello Beanlasvegas, I am Carmen Mª Rodríguez, Guest Experience Manager at the Sol Aloha Puerto Hotel. Let us thank you for having chosen Sol Aloha Puerto for your holidays. Please accept our apologies should the lifts have in any way left you feeling anything less than totally satisfied. This year, we have changed all hotel elevators and, after checking that are working correctly, I can assure you that are very save.Our customers are very satisfied with them, especially with the new one that runs straight from the front desk terrace to the pool. Your comments are a very helpful for us, thank you. Regards, Carmen Mª Rodríguez, Gest Experience Manager.
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1,215 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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llanelli
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 13, 2013

We stayed at this hotel from 3rd February to 10th February 2013. We have stayed in Costa del sol on many occcasions and I have to say this hotel was so nice. It was situated in a great place, very central to Benalmadena and Torremolinos. Anice setting over looking the sea and a lovely clean beach. The area was kept really clean. Going back to the hotel, everything was good about it, clean, comfortable and it served good food. The choice of dishes that were available in the restaurant at night were really nice and we had such a selection of dishes from fresh fish to all meats, pastas, salads and a good selection of sweets. The staff worked very hard and were always kept busy. Very pleasant staff, who always greeted you when entering the hotel. We would recommend this hotel to anybody, and plan to return there again later in the year.

Room Tip: Our room was quiet, we had a sea view from the side of the hotel which was nice, most of the rooms a...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, May 24, 2013
Dear happytraveller-6,
First of all we wish to thank you for choosing to stay in our hotel and many thanks for your lovely words about our service. We are delighted to hear that you fully enjoyed your holiday at the Sol Aloha Puerto Hotel.

Your words are an incentive for all of us in our daily efforts to improve quality and services.
I have passed your comments to all the staff and, for your comments, they are very proud of their work.

We all look forward to seeing you again very soon!!!

Best wishes,
Carmen Mª Rodríguez, GEX manager.
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East Kilbride, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 12, 2013

The Aloha Puerto Sol is situated in the Montemar district of Torremolinos, only metres from the Benalmádena border. Its location is difficult to better. The rear garden exit leading directly onto the Paseo Maritimo and the beach, and situated there adjacent to two Chiringuitos (merenderos) About fifty metres to the beautiful Marina. The front of the hotel looks onto a veritable rosary of bars, restaurants and shops.. Its an excellent hotel with great facilities and amenities. Bright rooms are kept pristine by the housekeeping department. Reception staff are pleasent and helpful. I found the food to be of a high standard and of an extensive variety. The dining room staff are truly excellent. The fact that some of them have been there for thirty years is testimony to the sattisfaction they both give and recieve. I take great issue with the review sent in by JAMES 4517. It is spiteful and reeks of someone with an axe to grind. If this hotel is as he says the worst he has ever been in then he must frequent the plushest hotels in Las vegas, Paris, Tuscany and Amalfi. He is somehow predjudiced. (There is a lift direct to the pool from the foyer...guess he missed it) If you visit this hotel be sure to cross the Calle Salvador Allende and visit, Dixies...The Full House...Champagne Charlies...and The Office Bar. I would alo reccomend a visit to Carlos Pub up on the Carattera just over the Benalmádena border.

Room Tip: Its all a matter of cost. If you want a room overlooking the Pool, the sea or the Marina it will cos...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, May 4, 2013
Dear Sirwiltonshagpile,
It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our hospitality reached your expectations. We would like to thank you for share your good opnions about us in the web side Trip Advisor this means a very big help for us.

Your positive evaluation is valuable and will help us with our continuing effort to improve tha quality of the services to our guests.

For all the entire staff of the Sol Aloha Puerto Hotel it will be a pleasure to welcome you back!

We are looking forward to see again!!!

Best regards from Sol Aloha Puerto,
Carmen Mª Rodríguez, GEX Manager.
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north wales
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 3, 2013

just returnd from a week in the aloha apartment rented from ace apartments-couldnt fault them as sun was on balcony all day long rooms were nice and clean and clean towels and bedding provided.plenty of good bars and restauraunts across road and reasonable prices we will defo be returning again next year thanks again to wayne from ace apartments

Room Tip: ask for room with the sun allday brilliant views
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CARMENALOHAP, Director de Relaciones con Clientes at Sol House Aloha - Costa del Sol, responded to this review, May 4, 2013
Dear Bigdrinkers,
Thank you very much for your nice opinion about our hotel. We hope to have the chance to welcoming you back very again for another wonderful holidays here with us.
Best regards from Sol Aloha Puerto Hotel,
Carmen Mª Rodríguez, GEX Manager.
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Manchester, United Kingdom
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed December 28, 2012

The hotel is faultless. I have stayed in many four star hotels and this is one of the best. The location next to the marina is excellent, with many bars and restaurants around the area. The airport is only 15 minutes drive from the hotel also. The hotel is currently undergoing renovations, and is due for closure over the winter months. The reception and lounge/ bar area has been done but the dining room and swimming pools are due to be done soon. However, they are not in too bad a condition currently. The food was exceptional hence the stars. The buffet breakfast had plenty of choice with cold meats, cereals, hot full English breakfast on offer, pastries, and plenty of fruit and choice for everyone. We opted for half board, and I have to say it saved us a small fortune due to the obscene costs of some of the local bars/restaurants. There was plenty of choice for everyone, although the dining room itself was a little noisy at times. The rooms were brilliant, with lots of storage and the added bonus of a separate lounge area provided so much extra room. The entertainment wasn't bad, and I have high standards. There were a couple of duos, an exceptional flamenco classical espanol night which took my breath away, and also a grease night and drag act duo. Some of the entertainment was cheesy but this added to our amusement. The entertainment suited most ages, and from 9 til 10.30 was ideal for us after evening meal before we ventured out to the local bars which don't awaken until 10 at the earliest. My only criticism would be the local area. Do your research before hand. Bars and restaurants close up for the season in October so many were closed. Also, the bars were quite expensive possibly due to the marina being so close but 10 euros for two drinks was average. Many of the guests for this hotel choose to stay within the grounds which is ideal if you don't wish to venture out. However, I would say its a great base for trips to Malaga, Nerja, Mijas, Fuengirola or the water/ holiday parks in benalmadena which are great for kids. The ferry from Benalmadena marina to Fuengirola is ideal to visit the market on a Tuesday or Sunday. Overall, a fantastic hotel, but the surrounding bars need to wake up to the tourists and open earlier in the evening or at all in some cases. Seems the area is aimed at the older retired age range which provides a peaceful environment but our experience was of a ghost town after sunset. I would not hesitate to book again with a sol hotel and although I wouldn't return to the area this is definitely a hotel worth watching out for as the refurbs are sure to make it stand out even more so. We grabbed a bargain with Travel republic hotel and flights.. be sure to add on the transfer as it was exceptional for the price.

Room Tip: Ask for sunny side / marina on a high floor for best views
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edinburgh
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 17, 2012

We have visited the Aloha Puerto on a number of occasions and really enjoy staying there. We stayed for 3 weeks in March and were sorry to leave.
The reception area, bar and lounge were all refurbished last winter and it is a great improvement.
All the apartments/suites consist of a Bedroom, lounge with flat screen TV sofa etc and a bathroom, some but not all have been refurbished. Best to ask for a pool view room, costs a bit more but well worth it. The suites are kept clean and tidy by the staff with towels changed daily and sheets every two or three days.
The dining room (which I believe will be refurbished this winter) leaves a bit to be desired. My main complaint is that they do not use table cloths on the tables this for me lowers the ambiance and certainly creates noise similar to a canteen! That said the food is good with lots of options. They do show cooking at breakfast and dinner so you can always get something freshly cooked. Don't expect much chat from the waiters, most are a bit long in the tooth and do their job but that's it.
Evening entertainment is varied and similar to most spanish hotels, there are a number of bars and restaurants in the immediate vicinity.
The location of the hotel is perfect, close to the Marina at Benalmadina with the hotel garden leading down to the promenade.
All things considered this is an ideal hotel for those wishing a relaxing holiday in the Winter. My daughter visited in the summer with her family and said it was ideal for her two boys age 12 and 14. Frankly I find some of the negative reviews beyond belief, but everyone is entitled to their opinion

Room Tip: Pool View room best by far.
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed November 21, 2012

We stayed in Sol Aloha Puerto "Hotel" from 17 - 23 of September. Booked holidays online with included transfer trough Travel Republic. When we first arrived went to the reception to check in.Reception was really lovely, so we just couldn’t wait to see our room. There were no Porters to take our luggage up to our room. We Had booked Junior suit with sea view, non-smoking. On a way up to our room First shock was the lift, which looked like a lift from 1940. When we opened the door to our room we were astonished at how poor looking our room was. Room looked more like a 2 star apartment, with a strong smell of damp. Not like a 4* hotel Junior suite room. We thought they have made a mistake, so we went down to ask for a different room. Receptionist said that all rooms are the same, that it doesn’t matter Junior Suite or Standard room, it’s all the same. And no matter what, they r fully booked anyway. Asked to speak to the manager, who offered to us a sea view room for an extra 10 euros per night. After seeing the sea view room, we realised that it was exactly the same as our room. We booked half-board. Which we regretted because food was absolutely disgusting. It was buffet with big choice of uneatable food.
Hot food was cold, Breakfast glasses were dirty, looked like they don’t have a dishwasher there, because glasses just looked like rinsed with water. Had to polish breakfast glasses myself. Last 4 days i didn’t even had my breakfast. Staff never paid any attention to anything. Service very poor. No knowledge of English language.
If u want to use the safe which is in ur room, have to pay 20euros for the key. If u want to use beach towels- 10 euros for towel. And then to change them 1euro each time!
It wasn’t a hotel, it was 3 block apartment building.
Very disappointing and would NEVER go back again…
I could go on and on,just not too shure if i have enough place to write it all....

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sol House Aloha - Costa del Sol

Address: Salvador Allende, 45, 29620 Torremolinos, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Wheelchair access
Hotel Style:
#10 Luxury Hotel in Torremolinos
#15 Family Hotel in Torremolinos
#17 Romantic Hotel in Torremolinos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol House Aloha - Costa del Sol 4*
Number of rooms: 370
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Also Known As:
Sol Aloha Puerto Torremolinos
Aloha Puerto Sol
Sol House Aloha - Costa Del Sol Torremolinos, Spain

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