we were very disappointed to arrive here and no one was here to let us in just after nine. After about an hour of ringing the bell on the road, a Spanish speaker called the hotel and we found the keys hidden which had been left for us with out any corrispondence by email or by company that booked hotel for us, so we eventually got in. using three keys was difficult and the main door key to our room jumps out of the lock with a spring crazy. any way the apartment looks nothing like the pictures on the web site, no microwave, no full oven or cooker. we think we may be in a studio flat instead we no one saying anything. we really feel cheated. we are the only people in the hotel even though it says there are only two rooms left on all major web sites. the TV does not work as well. its cold and there are hardly any blankets. we paid £400 for nine days for two people. there seems to be no gym as advertised. it is also a building site with renovation going on industrial style, no one mentioned this either. there are builders using concrete drills to dig up floors and taking the wheelbarrows to empty it into a skip. there are clouds of dust floating up on to our balcony. Today a cement mixer turned up and we were told not to go to the pool area. They also tried to move us to a smaller apartment over looking the main road when i complained. no one seems interested in helping us out here. I would never book this hotel as obviously if you have a problem no one cares or bothered to sort it out. we thought this was a hotel with reception but that does not exist.
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- Also Known As:
- La Baranda Torremolinos, Costa Del Sol, Spain