We arrived fot the 2nd time this year expecting room 802 after receiving this from the hotel months ago...we have reserved room 802 for you, from a lady called isabel only to be told on arrival that this room (frontal sea view) was occupied and we were put in room 808. I showed reception the confirmation email for room 802 but I was rudely shooed away by paco. The next error by reception was when we requested a 6.30am wakeup call on the Thursday. We watched the receptionist write down our request but we never received the call (i set my phone alarm to be safe) luckily we weren't catching a flight!! great hotel but very poor customer service. Dont expect what you requested when booking this hotel!