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“great hotel, very poor reception staff!!” 4 of 5 stars
Review of Sol Don Pablo

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Sol Don Pablo
4.0 of 5 Hotel   |   Paseo Maritimo S/N, 29620 Torremolinos, Spain   |  
Hotel amenities
Ranked #8 of 73 Hotels in Torremolinos
methley
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“great hotel, very poor reception staff!!”
4 of 5 stars Reviewed October 14, 2013

We arrived fot the 2nd time this year expecting room 802 after receiving this from the hotel months ago...we have reserved room 802 for you, from a lady called isabel only to be told on arrival that this room (frontal sea view) was occupied and we were put in room 808. I showed reception the confirmation email for room 802 but I was rudely shooed away by paco. The next error by reception was when we requested a 6.30am wakeup call on the Thursday. We watched the receptionist write down our request but we never received the call (i set my phone alarm to be safe) luckily we weren't catching a flight!! great hotel but very poor customer service. Dont expect what you requested when booking this hotel!

Room Tip: make sure if you reserve a frontal sea view you have paid up front for it!!
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaimefloyer, Manager at Sol Don Pablo, responded to this review, October 15, 2013
Dear Chris W,
Thank you for choosing the Sol Don Pablo and also for taking the time to write a review of your stay.
I am glad that you loved the hotel but am disappointed to see that you were let down by our Reception/Reservations staff. The issue obviously requires work and I thank you for letting us know so that we can find solutions.
I hope that the reception's performance won't dissuade you from returning in the future.
Kind regards,
Jaime Floyer.
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1,105 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (318)
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English first
Manchester, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed October 13, 2013

We arrived at the Hotel Sol Don Pablo for a 7 night stay and were checked in promptly. The hotel has a traditional feel to it and we were allocated a room on the 6th floor with a side view of the beach and the sea. Although the room was clean and of an excellent standard, there was no tea making facilities, but we always take our own kettle etc so this did not present a problem. We were staying on a half board basis and all the meals were excellent. Breakfast was from 7:30 to 10:30 and you could not ask for more. You had a choice of cereals, fruit, yoghurt, cheeses, meats or you could always have a full cooked English breakfast. There were tea and coffee machines and we counted 6 toasters in operation, so there was never a queue. There was always plenty of choice at dinner too and the staff in the dining room were excellent. Nacho deserves a mention for his friendly welcome every evening at the dining room entrance and for putting up with my beginners Spanish. The pool area was nice with plenty of sunbeds. You can also use the facilities of the two sister hotels adjoining (Don Marco and Don Pedro). The complex is very secure at night as the gates are locked at 12 midnight and entry can only be gained by using your room card. The hotel is well positioned directly on the Paseo Martimo promenade next to the beach. There are 9 pools around the complex and the grounds are kept clean and presentable. The hotel also has 2 full size bowling greens and 5 lifts. Forget any previous negative comments, as I would not hesitate to recommend this hotel to visitors and Torremolinos also has the advantage of being just a short transfer from Malaga airport. I would just like to mention that Torremolinos also surprised me as my last visit was many years ago and I feel it is now a very smart resort with a beautiful promenade. Finally, all staff at the Sol Don Pablo should take a bow and be very proud of their efforts - you made our stay very memorable. I will definitely return to this hotel in the future without any hesitation.

Room Tip: Due to its location, 99% of rooms in the Sol Don Pablo have a side view to the sea. The only other c...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littlehampton, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 13, 2013

Got off to a bad start as on arrival they said the hotel was full and we were put in a room without a balcony even though a balcony room had been confirmed on our booking 5 months before. Therefore lost a day of our holiday as we couldn't unpack until we'd got another room sorted out the next day. However after that we could not fault a thing. The hotel is lovely. Very spacious, beautifully furnished and spotlessly clean everywhere. The location is ideal - right beside lovely sandy beach and plenty of small shops,restaurants and bars. Within walking distance of the old town. 5 minutes walk away is a lift (cost 50 cents) which takes you up to the town if you don't want to walk all the way.The hotel dining room, although self-service, was well run with good sized tables not too close together and linen table-wear. Always a good selection of food and piping hot. Bedrooms very spacious with masses of storage and flat-screen TV which included BBC1 and a few other British channels. There was a double-sized shower instead of bath in the well-fitted, good-sized bathroom. Nice balcony with table and chairs. Huge outside entertainment area with different cabaret each night with singers, dancers, magic, etc. all of good professional standard. Thought the drinks were very expensive. Good swimming pools and gardens with plenty of loungers. Also free use of 6 all-weather bowling greens adjacent, plus lots of other day-time activities. Most guests in September were older, though they obviously cater for young families. However, I wouldn't think the Don Pablo would appeal generally to young people without families. Overall a lovely hotel where you can always find some peace and quiet, and situated in the quieter part of Torremolinos. Met several people who have been going there for years and we definitely hope to go back again.

Room Tip: Rooms overlooking the bowling greens have the sun nearly all day and evening Rooms overlooking the...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaimefloyer, Manager at Sol Don Pablo, responded to this review, October 15, 2013
Dear crussell8,
I am so glad that you liked the Sol Don Pablo so much. I apologise for the glitch on the first day and am glad that it didn't affect your holiday too much.
The clientele of the Don Pablo changes with the seasons. In summer, you are right, there are many more families and we have a very well-subscribed mini club. As autumn and winter approach the focus is more on retired couples although we do have a lot of younger couples. My personal suggestion for younger couples is the Don Marco. It is part of the same complex and guests have access to all the same facilities but in a much quieter atmosphere.
Thanks for your review. I sincerely hope that we see you again in the future.
Kind regards,
Jaime Floyer.
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Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 10, 2013

stayed 2 oct/9oct I will start with the positives
great entertainment every night
good selection of food for breakfast/dinner
rooms ok.
negatives
air conditioning is very poor seems to be very old system
lifts are too small for 300 plus room hotel
breakfast is very stressful some times no teabags
also please purchase tea pots there is a serious shortage

Room Tip: any rooms 01 on any floor have a wraparound balcony eg 101/201/301/ect
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaimefloyer, Manager at Sol Don Pablo, responded to this review, October 15, 2013
Dear curtainman,
Many thanks for your very useful review. As I am sure you are aware, this forum is extremely important to us to help is identify the areas where we can improve.
We had a problem with our central air-conditioning system at the end of the summer when temperatures were hottest and which had no quick remedy. I apologise to anyone affected. The system will be renewed this winter and next summer it will be restored to perfect working order.
The issue of the lifts is being studied. They can become congested at peak meantimes when we are at full occupancy, which I understand can cause inconvenience for our guests.
The tea pots have been replaced.
Again, thank you for your comments, both positive and constructive. I hope that we have the chance to welcome you again in the future.
Kind regards,
Jaime Floyer.
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Kirkcaldy, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 8, 2013

Once again we had a super holiday at the Don Pablo. We emailed in advance to request a room on a high floor, facing west and at the sea end of the building and were delighted to get exactly that. All the staff are friendly and helpful and the entertainment team work so hard. There are many activities planned over the day, listed on screens in the reception area. At no time do the team approach anyone to take part, it is up to you. The evening entertainment is a blend of their own team putting on shows, Grease, Mamma Mia etc and also other musicians and Flamenco shows, Il Divo type bands, etc. Rooms are quite spacious with large balconies and good bathrooms. An empty fridge is provided for your own use. Breakfast choices are good, including endless cava. Evening choices vary over the week / fortnight and for anyone finding it difficult to find some thing they like there is the Italian corner - pizza, pasta etc. The frontage of the hotel has been updated and looks very smart and this winter all the swimming pools are going to be upgraded. We do not usually return to the same hotel but it is hard to find another hotel in this area that offers so much.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaimefloyer, Manager at Sol Don Pablo, responded to this review, October 15, 2013
Dear Morag A,
I am delighted that we cover all the bases for you and that you appreciate not only the hotel as it is, but also the modernisations and improvements that we carry out every year.
I hope that you love the new pool complex when you come back next time.
Thanks again.
Kind regards,
Jaime Floyer.
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walsall
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 7, 2013

On arrival we had no problem at reception and was given the option of single or double beds and floor. We had room on the 8th floor with a queen size bed and a great side view over the beach and med. WE had booked bed and breakfast and the breakfast selection was amazing, hot cold fruit cereal and even champagne if you wanted. The rooms were clean and a reasonable size the only problem was the balcony door was wooden and there was a gap between the frame. The staff were friendly and nothing seem to much trouble. Each evening at 10pm there was entertainment which on most evenings was top class. With its location right on the beach I would recommend this hotel.

Room Tip: rooms not overlooking the pools give you good views are quieter and get the sun in the afternoon
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaimefloyer, Manager at Sol Don Pablo, responded to this review, October 15, 2013
Dear shakinray,
Thank you for your lovely review. I am so glad that you enjoyed your holiday with us and I really appreciate your recommendation.
I hope that we see you again in the future.
Kind regards,
Jaime Floyer.
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channel islands
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 7, 2013

just got back after a weeks stay, yet again, staff great and very helpful we were recommended a bottle of wine by the waiter, and not only was it cheaper but it was very nice indeed, we also had a bottle of champagne and fresh fruit in the room for our wedding anniversary, very nice start to our holiday.
room was spotless, nothing too much trouble for the staff.
hopefully all being well we will return again next year at the same time
J

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jaimefloyer, Manager at Sol Don Pablo, responded to this review, October 15, 2013
Dear janeyfChannelIslands,
Thank you for choosing the Don Pablo for your holidays again. I am really happy that you keep enjoying your time here and look forward to welcoming you again next year.
Kind regards,
Jaime Floyer.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sol Don Pablo

Address: Paseo Maritimo S/N, 29620 Torremolinos, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Torremolinos
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Torremolinos
#5 Luxury Hotel in Torremolinos
#6 Family Hotel in Torremolinos
#8 Romantic Hotel in Torremolinos
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sol Don Pablo 4*
Number of rooms: 443
Official Description (provided by the hotel):
The Sol Don Pablo is one of three hotels in the Sol Don Hoteles Complex. The complex is on the sea front of the Bajondillo beach in Torremolinos and boasts 50,000m2 of facilities and gardens. Guests are free to use all the facilities of the complex including (depending on the season) 9 pools, 6 bars, 2 jacuzzis, entertainment every day and evening and the Delfinus Spa. The hotel is 800m from the town centre with beautiful walks along the promenade towards the port in Benalmadena. The airport is 15 minutes by taxi. ... more   less 
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Also Known As:
Sol Don Pablo Torremolinos, Costa Del Sol, Spain
Sol Melia Torremolinos

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