Stayed at this hotel at the start of august. Our 2 specifications when booking were a low floor and air conditioning in room. Got the first floor which was great, however the heat in the room was unbearable even with the air conditioning on. It took 4 complaints to reception and 2 days to fix. We only went for breakfast once which i cant complain about it was ok. However one morning i just fancied a coffee at 10.15 and asked the lady in the dining room if this would be ok (breakfast finishes at 10) and i was very rudely told i would hav to pay for it at bar even though there were still tables full! At no point during our stay did anyone apologise for the air conditioning or even offer us a complimentary drink so i was disgusted by the attitude over a cup of coffee! We stayed in 102 and on one of the mornings a door leading to other outdoor apartments was closed,effectively locking those people out! We were woken at 7.30 am to people banging trying to get in we had to let a girl climb over our balcony and through our room to get out!! Again no apology!!The pool area is small but nice but it badly needs more sunbeds! Hotel is spotless with very friendly maids. We wont be back anytime soon unless the front of house staff get some good customer service training.
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- Also Known As:
- Los Arcos Montemar Torremolinos
- Arcos De Montemar Torremolinos, Costa Del Sol, Spain