My wife booked this place and I really didn't know what to expect as I hopped out of our cab to enter this small, boutique hotel. The location is old Marbella is a very cute, romantic little town with nice shops and excellent restuarants. Let me start by staying that we live in New York City, which in my unbiased opinion has some of the best customer service in the world. Upon a long, stressful day of travelling from Sevilla, we were politely greeted by Desi who gave us a great welcome drink of some terriffic white wine and allowed us to relax in the very cozy living room. She asked us what we would like for breakfast the next morning and took special interest in my wife's vegeterian restricitions (she does her own shopping for breakfast based on the guests food requests). She also recommended some great restaurants, knowing exactly what we would like after we discussed our tastes with her. The next morning breakfast was awesome and very fresh-I loved the orange juice and pancakes which were made fresh immediately upon our waking up. The hotel also helped with cabs as they had some of their own drivers who they use on a regular basis and the hotel is very focused on its customers not getting ripped off. BTW the hotel property although small is very nice and our room was luxurious. I really believe that little things make a hotel and this place had it all-they placed cookies out for its guests and complimentary water in their room. At the end of the trip and after I arrived home (and before I even noticed), the hotel emailed me that I had accidentally been charged twice for a cab ride and were refunding me money-they are truly on top of everything so that you don't have to be! My wife and I stayed in two beautiful hotels in Barcelona, and one nice Starwood property in Sevilla but this hotel was my favorite of the trip as this was the best customer service/focus that I have ever seen from a hotel as both Desi and the rest of the staff are incredible! I can't wait to go back and visit!
- Official Description (provided by the hotel):
- The gym and spa is not on the grounds but on the beachfront about a 20 minute walk from our hotel. we offer 24 hour room service and can arrange walking tours, sightseeing tours, wine tastings, private cookery courses, etc. ... more less
- Reservation Options:
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