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“Best customer service ever!!” 5 of 5 stars
Review of La Villa Marbella - Charming Hotel

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La Villa Marbella - Charming Hotel
1.0 of 5 Hotel   |   Calle Principe 10 | Old Historic Town, 29600 Marbella, Spain   |  
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Ranked #1 of 77 Hotels in Marbella
Billings, Montana
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Best customer service ever!!”
5 of 5 stars Reviewed November 20, 2012

We stayed at this hotel because we read that it was the top ranked hotel in Marbella on this site. We were not disappointed. Marcos and his staff made us feel welcome and like family. The hotel was so nice and we thoroughly enjoyed the patio and spending time there as well as our room. They helped with any details of itinerary for the days we were there and even knew exactly when each bus would be leaving the station and the time we should call the taxi to be there most comfortably. It was truly an awesome experience.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,050 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (159)
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Leeds
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed November 12, 2012

I have just stayed here for 2 nights and feel rather frustrated with TA, or rather its community. I found this place to be perfectly acceptable but no more. And to describe it as 'overwhelming' and a 'unique experience' (unique in what way exactly?) is rather difficult to understand.

Lets start with the good;

The location is great, right in the heart of the old town, so if you want to be in this part of Marbella and are not particularly bothered about sea vews etc, then the location is a winner.

The hotel itself; well is it a hotel or is it a B&B/guest house? Its been christened a 'boutique bolthole', a 'boutique hotel' and other similar by both booking websites and guests, the hotel itself prefers to describe itself as a 'charming hotel'.

I think its a B&B, personally. In any event on arrival, we checked in at a mini reception and were advised we had received an upgrade from the room I had booked, the upgrade was called 'Lombok' and was a 4 minute walk up the next street in a seperate building with two other rooms in it. Im not sure I have any issue with this arrangement but surely this is where the term boutique hotel starts to look somewhat generous.

The room itself was quite pleasant, and in fairness had some things you dont see in many of even the most accomplished hotels in Spain, such as iron &Ironing board, and tea & Coffee facilities. You seldom see this in Spain, I have no idea why as it is very frustrating, but it was refreshing to see this here.

The bed was large, comfortable and the room had all we needed, but there is no charm or luxury here, it is pleasant and and it is clean, tidy and tasteful and there are some attempts to create a kind of Asian theme in theroom, but Im afraid thats it.

The bathroom, while again seemed to be relatvely new, offered an intensely disappointing shower. Im 6 foot 2 and if you are as well, and you like a powerful hot shower, youre going to be disappointed here.

Breakfast; this is the part I find hardest to understand (from the superlative reviews)
We stayed here two nights, with breakfast included and on the second morning I was tempted to go to a cafe for breakfast, but decided not to.

Breakfast is served in 'the lodge' which again, is seperate from the main 'hotel' and was about halfway to the room we were in, and on the same street. As others have already posted, you receive a small paper list on check-in to select what you would like for breakfast during your stay.
I did so and received a warm croisant with warm cheese in it and some cheap ham. Bloody awful. The coffee, whilst not the worst I have had, was dire. The jam & butter which came with the toast were from Mercadona's own brand. Come on guys, if youre going to go out and buy Mercadona items for everybodies breakfast, at least attempt to disguise it by maybe putting the jam & butter into seperate recepticles? Or actually, maybe don't bother going to Mercadona and instead source some quality for your paying guests which may cost you a bit more but will at least will make their breakfast a bit more enjoyable?Also how about a Nespresso machine?Quick,easy, and either you can do it or guests can serve themselves some brilliant coffee.

On the second day it was served by an Argentinian lady who was nice enough but the 'good morning pleasantries' were rather laboured by her and by the time we were hearing about her ageing parents arthritis over breakfast, we'd really heard enough.Plus through all the chat she began serving our food only, and we had to remind her to bring our juice and sludgy coffee.

The atmosphere in the breakfast room was also a bit bizarre, on the second morning it was just the two of us but the day before there were a few other guests and it felt rather uncomfortable if you speak more loudly than whispers, or grind your (Ikea) chair

I dont want to sound too harsh, but this place is no more than OK .

If I had read reviews which were a bit closer to the reality, I would have set my expectations accordingly before checking in, but from my own experience this place is some way from a boutique hotel, and I dont think I'd find any 'overwhelming beauty' if i was still there looking for it now.

What La Villa is, is a tasteful, quirky,friendly, Bed & Breakfast in a great location, with obvious limitations, and a poor quality breakfast offering.If you get a good price, book away, but dont go expecting any luxury or anything hip, also skip the breakfast and go out for it.

Room Tip: Lombok, which we stayed in, has a pleasant terrace
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
5 of 5 stars Reviewed November 7, 2012

I was overwhelmed with the beauty of this gorgeous villa in Marbella. We spent two nights here and it was one of the most romantic places we stayed during our holiday in Spain. The villa itself was amazing and the location in town was perfect for us to be able to walk in and experience the sights for ourselves, all within walking distance. I cannot emphasize how impressed I was with Marcos and his team there throughout our stay. He was wonderful and such a genuine and beautifully natured gentleman who made us feel very welcome and was extremely informative with his directions and recommendations during our holiday. A big thank you to Marcos and his team!

Room Tip: Shanghai room Rooftop with a spa
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 5, 2012

Tho we were only there for an overnight stay the staff we met (Juan, Marcos & Benjamin I think) made my wife & I feel really welcome. The set up of the hotel is really quirky but in a good way, unusual but wonderful, set in Marbella old town. A little tip tho, if you are arriving at the bus station, get a taxi from there!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 24, 2012 via mobile

We stayed only for one night but a beautiful hotel and great service. The room was very well maintained. Breakfast was delicious and the rooftop was amazing. 5 star service. The staff was helpful and gave us excellent suggestions.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nuneaton
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 24, 2012

stayed here for my husband birthday last weekend as lived in marbella for 13 years and have not been back now for 4 years.....not going to bore you with minor details .....if you are going to marbella stop looking at everything else now and just book this hotel trust me you will not be disappointed three words sum up this hotel ,owners and the staff .....SIMPLY THE BEST ...love to you all , you will defiantly see us again and thank-you for a wonderful weekend xxxx

Room Tip: all beautiful
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London UK
Top Contributor
78 reviews 78 reviews
39 hotel reviews
Reviews in 40 cities Reviews in 40 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed October 22, 2012

I don't quite understand the rave reviews about La Villa Marbella, granted it has its charms and the rooms are nicely done in asian styles but it really was just that a very nice room. The terrace area when we visited was looking a little tired with limited seating and breakfast is more of a B&B arrangement where you have to decide at the begining of your stay what you want for each day. Needless to say we over ordered as we weren't sure what we wanted and then found that each day we were leaving something but it was too much of a hassle to ask to change every day. We stayed in the Palawan room I liked this house as its very private I wouldn't want to stay in the main reception house it would be too busy with breakfast guest and check in etc. We really liked the location as we prefer the old town so it was great to be able to just walk out the door to the shops, beach and restaurants. The Palawan room is very nice, you just need to weight up the costs and remember that this isn't a hotel with other facilities available but it is right in the old town.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Villa Marbella - Charming Hotel

Address: Calle Principe 10 | Old Historic Town, 29600 Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Free High Speed Internet ( WiFi ) Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Marbella
#2 Family Hotel in Marbella
#4 Business Hotel in Marbella
Price Range (Based on Average Rates): $$
Hotel Class:1 star — La Villa Marbella - Charming Hotel 1*
Number of rooms: 25
Official Description (provided by the hotel):
La Villa Marbella Charming Hotel is located inside the romantic Old Town of the internationally renowned Marbella. The 150 years old house has been fully refurbished and the 4 suites carry a very cozy Asian Style. The rooms are full equipped: air conditioner, heater, ceiling fan, TV satellite, stereo chain, ads, mini bar, safety box, electronic keys, telephone with private voice mail and full amenities in the bathroom. From the terrace, during the breakfast or relaxing in our Chinese Lounge, you will enjoy stunning views of the Sierra Blanca, Old Town and the Castle Walls. 3 minutes walk to the famous Orange Square and its selected bars and restaurants, 7 minutes walk to the beach or 10 minutes by car to the famous Marina Puerto Banus and its nightlife , La Villa Marbella gives you the tranquility of the Old Town yet close to the interesting points of the city. You will come back !! ... more   less 
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Also Known As:
La Hotel Marbella Charming
La Villa Marbella

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