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Vasari Vacation Resort: Traveler Reviews

3.0 of 5
Urb. La Alzambra-Vasari | Puerto Banus, 29660 Marbella, Spain
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Vasari Vacation Resort
Ranked #11 of 80 hotels in Marbella
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102 reviews from our community

    Trip type
Traveler rating
    64
    31
    3
    2
    2
Date Rating
Harrogate
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“DONT STAY HERE IF YOU WANT ANY SLEEP”
1 of 5 stars Reviewed September 28, 2012

Booked a 3 night stay in September, but only stayed one night due to the noise. Caters for young guest's coming in at 4 am in the morning. No consideration for other guests. The walls are so thin, you can hear chairs scrapping on the floors, even a cough from the apartment next door.
Lovely apartments but built very badly with no insulation in the walls.
Requested to move rooms the following morning but were told they were fully booked. So we requested a refund, as the Manager said she could not guarantee that the guests would be quiet that night. She refused to offer us the refund for the 2 nights, as she said the guests might be quiet. We were not prepared to take that risk when on a 3 night break, so checked out.
Emailed the main Manager when we returned home but he still refused to offer us a refund.
Would never stay here again, its such a shame but they cater for the 20 something age group, who are coming in at all hours of the morning, banging doors, scraping chairs, shouting etc.

Room Tip: If you require a quiet holiday wher you can sleep at night, this is not for you.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
Ask VJW68Harrogate about Vasari Vacation Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochdale, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“If carlsberg made holidays !”
5 of 5 stars Reviewed September 24, 2012 via mobile

If carlsberg made holidays you could well be staying here.
Fabulous decor, wonderfull setting, good facilities and very polite friendly and helpfull staff.
Only 10 - 15 minutes walk to the marina and plenty of sunshine.
I've stayed here before and I'll be staying here again. Definatley worth a look.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask jaycee1685 about Vasari Vacation Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Away from the maddening crowd”
4 of 5 stars Reviewed September 20, 2012

We have just returned from a 9 night stay at Vasari Resort in Puerto Banus. The start of the vacation could have been better but Vasari more than made up for this. A word of warning for any of you that are considering renting a car from Goldcar! We traveled as a group of 4 adults (with 4 large suitcases) and decided it would be much more efficient to rent the car from the terminal building of the airport. BIG MISTAKE!!!

There was a ridiculously long queue and it was clear this was going to be a long wait. So much so, my the fellow travellers were forced to get a taxi to Vasari (at a cost of €100) or be forced to stay with me for what turned out to be a three hour (yes 3 hours) wait to collect my hire car. What a farce. When will people in the travel industry learn to consider the poor customer for once? Goldcar are obviously aware of the queue times and ignore the issue. Not so much as an apology for this disgraceful pretence of a service. Also, the practice of "Full Tank of Fuel Out - Empty tank of Fuel in" (and charging you up front is clearly a "Ryanairesque" method of screwing the customer further.
!
GOLDCAR, shame on you...........Fellow Car Hire customers beware!!!!!!

Vasari Resort Puerto Banus is a lovely resort away from the hustle and bustle of Puerto Banus but still only a 10 minute walk away! Rooms are well maintained as are the grounds and the pool.

One criticism would be the snack bar area at the pool. We have been coming to Vasari for many years now and have seen this snack bar being run by many different people and none of them have got it remotely right to date!

Please Vasari management look at this. It is letting your image down. On the other hand, the Vasari Bistro is a lovely set up but for some unknown reason is not supported by the majority of guests. If you're going to keep the snack bar open then for god's sake get it right. Make sure the food and drinks on the menus are actually available. It would have been easier for the staff to tell us what they had in stock as the list was shorter than what they didn't have. The standard of service in the snack bar was poor with the staff more interested in how loud they could play thier music!.

On the very positive side, Maria and Pacqui at reception are nice people and always make the guest feel very welcome.

See you all at Vasari soon.

Room Tip: All rooms are of equal standard
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 4 more reviews by PaulNimmo for Marbella
Ask PaulNimmo about Vasari Vacation Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vasariresort, Director de Recepción at Vasari Vacation Resort, responded to this review
September 21, 2012
Dear Mr. Nimmo:

We are sorry for the inconveniences of the car hire, next time ask us for a pick up service from the airport in Malaga.

Thank you very much for your feedback, we will use them to improve service in all aspects


Vasari Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Ockendon, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Fantastic”
5 of 5 stars Reviewed September 17, 2012

Booked this resort for a three day break with three friends. The resort exceeded all our expectations. The staff were friendly and it was very clean. Highly recommend this resort. Ten out of ten. The bistro restaurant which is on site had beautiful food so well worth a visit.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Stephanie W about Vasari Vacation Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vasariresort, Director de Recepción at Vasari Vacation Resort, responded to this review
September 19, 2012
Thank you very much for your coments!!, we hope to see you back to Vasari Resort soon.

Regards.
Vasari Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“I can't believe this isn't 5*”
5 of 5 stars Reviewed September 15, 2012

The best (and most expensive) but luxurious hotel I've ever stayed in. The pool restaurant is a Hidden gem, lots of celebs here too so u really feel like one yourself! Will be back next year providing they dont put their prices up. Loved it.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by Yorkshirelass024 for Marbella
Ask Yorkshirelass024 about Vasari Vacation Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vasari Vacation Resort

Also Known As:
Vasari Vacation Hotel Marbella
Vasari Vacation Hotel
Vasari Resort Marbella
Vasari Hotel Marbella
Vasari Resort
Address: Urb. La Alzambra-Vasari | Puerto Banus, 29660 Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free Parking Kitchenette Pets Allowed Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#17 Family Hotels in Marbella
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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