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“Easy walking distance to marina” 4 of 5 stars
Review of Melia Marbella Banus

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Melia Marbella Banus
5.0 of 5 Hotel   |   Mario Vargas Llosa, S/N, Carretera de Cadiz km 175 | Puerto Banus, 29660 Marbella, Spain   |  
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Ranked #14 of 77 hotels in Marbella
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
33 helpful votes 33 helpful votes
“Easy walking distance to marina”
4 of 5 stars Reviewed April 30, 2013

Great location and lovely rooms! Very close to beach and town! Lovely swimming pools and excellent service. There were a very drunk group of people on a work do who kept breaking glasses but staff handled it very well and politely. Wifi was excellent and the breakfast outstanding! No complaints although drinks were pricey but then I guess so is the area. Guess only negative would be the €16 parking fee

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanBr, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, June 18, 2013
Dear Valued Guest,

Thank you for your time to give us your feedback on the hotel. We’re always excited to hear that a guest’s experience has been made better by the services of our staff. Thanks for your loyalty to the hotel and we look forward to your future visit with us.

Thanks again,

Juan Ignacio Broncano,
GEX and Human Resources manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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646 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kristiansand
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 27, 2013

The rooms are spacius and the bathrooms are big. This is a vacation hotel that I would stay at again. The staff is friendly and helpfull - and can manage big Groups arriving:) They where prepered for us 53 persons arriving at once. We did not wait long to get our rooms.
The Beach is really near by, and if not you have 2 large pools at the hotel. The breakfast and lunch is not so good arranged. For warm foor (eggs and meat) you had a long line waiting. But the foos itself was verry good.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanBr, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, June 18, 2013
Dear Valued Guest,

Thanks for your feedback about your stay at our hotel.

We’re so glad to hear that your large group’s check in went smoothly-the perfect way to start the vacation. Also, although there was a line to get your show cooking meal fresh off the stove, we’re glad you enjoyed the food itself. We’d love to welcome you back if your travels ever bring you back to Puerto Banús, Málaga.

Best,

Juan Ignacio Broncano,
GEX and Human Resources manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Top Contributor
128 reviews 128 reviews
48 hotel reviews
Reviews in 37 cities Reviews in 37 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed April 23, 2013 via mobile

A very well managed Hotel however the front approach is a bit off putting as you feel you are driving along an industrial estate
A great welcome ,not sure why it takes so long to check in on the Level area ,the young girl who looks after you needs to chill out a bit and try a smile
The room was on the second floor a junior suite but very noisy too !! just outside are the cleaners room and lift ,the store room door is constantly slamming and rattling bottles most of the afternoon
The room was very clean although its a long walk down the corridor great for keeping fit
The porter was a good advert for the hotel
There is a charge for the mini bar which was free in Alicante ( soft drinks and beers)
The Dinner was 40euros and buffet style with meat and fish of your choice cooked freshly for you but after two nights you will want to eat elsewhere, again the staff were great and a great asset to the hotel
Breakfast was buffet style and catered for all tastes and faultless apart from one of those awful toast machines which never toasts bread properly
There are lovely gardens and several pools
The Level area is great with every taste catered for the " open bar " is a bit disappointing with only spirits and wine no vermouth etc
The management are also out and about ( just a little tip go check emergency exits normally blocked by room service trays !!!!!)
There is a back entrance so you can walk along to the Marina with fancy boats but shops closing up fast every where but there is still lots of bling to look at and plenty of food outlets
Watch out for pick pockets we were overwhelmed by three ladies trying to give us flowers but managed to push them away
The promenade is a bit worn and needs a tidy but its still a great walk to the Marina watch out for speeding bicycles though as they come speeding up behind you
The safe is worked by your credit card (no charge) but it means you have to carry it with you
The Level soft drinks selection is very limited no juices and only water and diet colas for diabetics
Overall. Very good Hotel with vert pleasant and efficient staff

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanBr, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, June 18, 2013
Dear Valued Guest,

Thanks for your well thought our comments and taking the time to share with us your experience. Our staff is always excited to hear positive feedback and I will definitely take into consideration all of your specific comments. We believe service is one of the most important aspects of the hotel so we are always trying to improve. If your travels ever bring you back to Puerto Banús, we would be excited to see you again and have our management greet you personally. Thank you!

Sincerely,

Juan Ignacio Broncano,
GEX and Human Resources manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Russia
Top Contributor
59 reviews 59 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed April 21, 2013

If you are looking for a intimate, friendly, comfortable and affordable luxe this hotel is for you.
Great location- 5 minutes walk to downtown Puerto Banus, to the beach ..
Spacious,well-equipped rooms. Free safe, which closes with your credit card. No need to be scared, I used a bank card that expired in 2010 and the safe worked so no charge at all. Guaranteed!!! Free wifi.
For those looking for some top details, I'd suggest you to book the level rooms, which provides access to an elite salon with snacks 24/7, drinks, individual check in,and so on...
Very friendly, attentive staff.
Food??? Well, I wouldn't define it as excellent. It's more than that. Tasty, varied and high quality.
Yes, I'm definitely coming back!

Room Tip: Room 229 was great, has a wonderful view to the river and the sea.
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanBr, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, May 7, 2013
Thanks for your positive feedback on several aspects of the hotel. We’re happy to know that these details don’t go unnoticed and strive for constant improvement.

We’re so glad to read comments like yours, it really makes us feel like all the hard work and effort we put in to every day shows!

We really hope that you come back to see us soon, we guarantee you another unforgettable experience! Thank you and hasta pronto!

Juan Broncano
GEX-HHRR Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 20, 2013

this is the best hotel ive ever been to but it still has its downs...

good things...
comfy beds
lovely rooms
amazing breakfast
heated indoor pool
outdoor pool
tennis court
spa
massages
free safe!
right near the beach
nice bathroom
lovely freebies - shampoo smells so nice!
reception are lovely
nice roomy rooms
big lifts
fridge with drinks that the cleaners fill up every day ( have to pay for drinks! )



bad things
freezing outdoor pool
gets quite busy, have to park somewhere else
indoor pool quite small

there is so much more good then bad and that's why i give this hotel 4 stars and i would strongly recommend this hotel

Room Tip: once you have your car parked keep it there or you will loose you place
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanBr, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, June 18, 2013
Dear Valued Guest,

Thanks so much for your feed back and thoughtful comments.

After reviewing the list of positives you’ve brought up, we’re glad to see you enjoy the installations and services that we offer here in the hotel. Although you have noted some cons, we’re glad to see that the pros outweigh them by a lot.

We’d be glad to see you come back and exceed your expectations once again,

Sincerely,

Juan Ignacio Broncano,
GEX and Human Resources manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Top Contributor
56 reviews 56 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed April 14, 2013

Hello,

I am catching up.... Last year, in October 2012 I have spent 4 days at the Melia for the second time and liked it very much. Even the standard rooms are ok, with fantastic comfy beds and nice bathrooms! Breakfast was great and if you have dinner you will be able to chose your fish and ask the cook how he should prepare it. The choice is not that big but the quality is still the same!

The indoor pool is tiny mini - nothing to do with the published picture.... So don't expect something huge! :) The beach is at 50 m of the hotel. The promenade is also just next door. It is very nice to stroll to the harbour of Puerto Banus after dinner... Just beware of some pick pockets - but they are unfortunately everywhere in that area.

I would really recommend this hotel - it is good value for money in that specific area!

Sara

Room Tip: All rooms are ok. You can ask for sea view - but you will only get a glance of the sea... Garden vie...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanBr, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, June 18, 2013
Thank you for your thoughtful comments about our hotel.

We’re so glad to know you enjoyed the show cooking experience. We have always believed in quality over quantity and love to hear appreciative feedback like yours. It´s also nice to know that you enjoyed your overall experience in Puerto Banús, and we´re glad to be able to have been a part of it.

Don’t hesitate to come back and visit us!

Thanks again,

Juan Ignacio Broncano,
GEX and Human Resources manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotherham
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 11, 2013

Booked very last minute for a short break..I couldnt have stayed any longer as the hotel lacked any kind of atmosphere.

The room on the 3rd floor was great as had the sun late afternoon.

Positives

- great location for Puerto Banus
- plenty of choice at breakfast
- taxis right outside
- free pool towels
- rooms clean
- free safe
- could keep our rm until 1pm

Negatives

- no fully closing curtains in room so not great for a young child
- swimming pool freezing so not much to do for children
- ironing board filthy & wire on iron thread bare
- check in took 30 minutes

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JuanBr, Director de Relaciones con Clientes at Melia Marbella Banus, responded to this review, June 18, 2013
Dear Valued Guest,

To start, thank you for your time to comment on your stay at Meliá Marbella Banús. We´re very happy that you enjoyed your room on the third floor with late afternoon sun!

In regards to the other negative aspects you mentioned, we do offer the indoor heated pool for those ocassions when the weather´s not perfect outside to go for a dip. Children generally enjoy that. On the other hand, sorry that you were disappointed with the ironing board. It´s something I will make sure that we discuss at our next maintenance meeting. We strive to make sure the customer has the best experience possible in our hotel and we´re glad you appreciated the centralized location. We also believe that the little details are what makes a vacation most enjoyable, so we´ll keep working to make sure the little possitive things you mentioned don´t change.

We hope you come back and see us again!

Juan Broncano
GEX-HHRR Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Marbella Banus

Address: Mario Vargas Llosa, S/N, Carretera de Cadiz km 175 | Puerto Banus, 29660 Marbella, Spain
Phone Number:
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Marbella
#10 On the Beach Hotel in Marbella
#14 Family Hotel in Marbella
#19 Romantic Hotel in Marbella
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Melia Marbella Banus 5*
Official Description (provided by the hotel):
The recently renovated Meliá Marbella Banús Hotel is located right in the heart of Puerto Banús, along the famous ”Golden Mile”, next to the beach. The hotel is only 45 minutes from Malaga Airport and 6 km from the charms of the ancient heart of Marbella. In the heart of the "Costa del Golf", and surrounded by some of the finest golf courses in the area, all available at a special discount. ... more   less 
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Also Known As:
Melia Marbella Banus Hotel Marbella
Sol Melia Marbella Dinamar
Melia Marbella Dinamar

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