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“Bad management, openly acknowledge thieving cleaners!!!!” 3 of 5 stars
Review of VIME La Reserva de Marbella

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VIME La Reserva de Marbella
4.0 of 5 Condominium   |   Carretera Nacional 340, Km 193.6 | Urb La Reserva de Marbella, 29600 Marbella, Spain   |  
Hotel amenities
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
“Bad management, openly acknowledge thieving cleaners!!!!”
3 of 5 stars Reviewed April 8, 2013 via mobile

Me and my Girlfriend stayed here for 4 nights in September 2012, it costs €60 to get there from Malaga airport, then €50 if you want to go into puerto banus, which has the best night life and restaurants in the area. We were all inclusive however the food isn't much to shout about and your very limited to when you can eat. Suppose you get what you pay for though. The room was very basic, and the pools were nice and clean. The bar staff are friendly, when it's open! it closes at 11pm every night. the fact that it costs nearly €100 to get to the town is enough really for us not to return, but on top of that, when we went for breakfast one morning, my wallet was searched and €50 had been taken, and the only person who had been in my room was the cleaners. When Informed reception they just said it was nothing to do with them as the cleaners don't work for them and that I had to ring the police, which you obviously don't want to be having to so when you only on holiday for 4 days. We also heard off a few other people that apparently this happens all the time! Definately won't be going back and I wouldn't recommend this hotel to any body who doesn't wish to have things/ money stolen out their rooms!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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306 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Eversley, Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed February 8, 2013

I stayed with a group of 5 other friends for a weekend away before my wedding. On first impressions things were quite good, the pools looked great and the appartments were spacious. However while sitting by the pool on our second day we watched the cleaner enter our room, thought nothing of it and after we noticed her leave we went back to our room to get changed only to find our bags had been very descreetly searched and 140 euros stollen. We had been sitting around the indoor pool opposite our room so knew exactly who had gone in and out of our room and it was only the cleaner!! I was so upset, I reported it to the front desk and asked them to call the police. They basically said the police would not do anything and the cleaner was contracted from an outside company so there was nothing they could do. They assured us this had never happend before however we sopke to another group of people at the bar that night who said it had happened to them too a few days before. We confronted the front desk again and were verbally attacked by the member of staff on duty, he was rude and agressive and called us liars! I was in pieces. As we were leaving the same member of staff actually appologised, took my email address and said he would email me to confirm a free week at a Vime resort. I am still waiting for this email - I am not holding out much hope!!

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clitheroe, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 31, 2012

I needed a rest just before Christmas and booked 9 days bed and breakfast. It was very quiet which was what I wanted and the staff were lovely. The accommodation was a small house with its own front door and a balcony and roof terrace, it was clean if slightly tired. The location is quite a way from the beach, across a main road but there is a bridge very close, however the hotel has a huge clean pool and also an indoor pool. I had a couple of evening meals in the hotel, the main restaurant was closed as there were so few people in residence, but the meals and service in the small poolside bar and restaurant were fine and sensibly priced.
There is a good bus service into Fuengirola one way and Marbella the other way, the small places in between are also good for a stop and a glass of wine and some tapas in the small bars.
If you cross the bridge immediately down from the hotel and head towards the sea, you will find a very nice restaurant/bar almost on the beach where it is good to watch the sun go down over a glass or two. The food is also of a good standard and not too expensive.
I would certainly book this hotel again. Lyn/Clitheroe, Lancashire.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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Chesterfield
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 2, 2012 via mobile

We are still at the hotel and are very impressed so far. The food is always plentiful and there is always a very good variety. We have had everything from hot dogs to many local foods such as bulls tail and numerous fish dishes. The rooms are in need of some modernisation but are clean and warm. The location is out of the main resorts but if you are on AI or have a car this ain't a problem!!!! All the waiting staff are very attentive and polite. All in all we are having a very good holiday although the weather is poor!!!!! But the alcohol is flowing!!

  • Stayed October 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 23, 2012

The best thing I can say about this resort is that it is close to the bus stop and the Rancho restaurant across the highway is excellent. The resort is well maintained on the outside but the units are disappointing to say the least. If you decide to do your own cooking be prepared to bring your own dish soap and towels. We ate off the plates the first night and then realized that soap is not provided so probably the plates, glasses and cutlery had just been rinsed by the previous tenants.....yuk! Won't be going back to this one!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 10, 2012

My husband & i stayed here on AI basis in sept and were ok with the food for what we paid,it was the bar we were dissatisfied with! Not being big drinkers during the day, we like to enjoy a few wines after dinner, but there was a CO aNSTANT queue. therefore drinks were very limited, especially as bar closes at 11 !! Also, AI FINISHES at midday and our flight wasnt until midnight, consequently, we had to pay for lunch, drinks, and evening meal, very poor!! Also, they charged us 40euros JUST to keep our room on and for that we didnt even get clean towels let alone have it cleaned! Was this expecting too much of a 4* hotel??? Dont even mention location! Stuck in the middle of nowhere AND a 30 minute walk across a motorway to the beach, which ,i must add was mostly nudist. Entertainment was abysmal, on the nights there was any! No ....... dont go there!!

Room Tip: Not good to have a room as far from the bar and restaurant as we had, almost on the main road!
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 2, 2012

Went to La Reserva last week for a 4 night break, with my wife, 2 daughters and 19 year old grandaughter, we stayed in two apartments on an A/I basis.
Booking in was quick and friendly, which was good news as we arrived at 10.30pm and the all inclusive finished at 11pm, which when consider there is little or no options locally is not good news. The apartments were fine, plenty of room on two floors with everything we needed, we even had a washing machine. We had requested a food package as we had missed dinner, and that was fine.
Lets start with the good;
The apartments are absolutely fine, spacious, with a big terrace and a rear seating area, downstairs loo which is a good idea. TV had just Sky News and CNN available in English.
The grounds are well kept, the bar area, is pleasant, but fairly compact. The pools seem fine, plenty of sunbeds, indoor pool and gym, all ok.Waiter service at dinner which is nice touch.
the not so good.
The food is truly appalling, with little choice. Breakfast was dull, toasting bread ran out. it was all very dull. Lunch and dinner was much worse, soup on only two ocassions, hotdog sausages and fried eggs as a previous reviewer has mentioned, but also, when have you ever seen, frog-fish, weird-fish, perch and pig's cheek on a hotel buffet. Mussels were available one evening , but most of the shells hadn't opened, not good. The food that was tried was cold and of a very poor quality. Fortunately the hotel's snack bar was excellent, with a reduced rate for A/I guests...so do they expect you to need it?
The entertainment was really non-existent. A young lady sloped up ocassionally during the day "Wanna play darts" she drawled " No thanks" came the replies "ok" and she sloped off.
In the evening for two nights, just one game of bingo, with the prize of a bottle of cava. We decided to have a go and were handed a home-made card and a handfull of shingle to cover the numbers with. The whole entertainment lasted about 20 minutes. On the other night we stayed in, it was a reptile show...great! We had two days of rain, when there was a captive audience in the bar and lounge area, crying out to have a quiz, a game....or even bingo, sadly the "Head of Entertainment" was nowhere to be seen.
With a little effort, La Reserva could be really good. Sack or shoot the chef, employ someone with enthusiasm and a little skill to run activities and entertainment, make use of the large apartment terraces with a couple of sunbeds on each one. Even though La Reserva is not really a purpose build hotel (former timeshare) it could be good.
Although hotel is a little off the beaten track, the bus stop to Marbella / Fuengirola is only 2 minutes away and costs just over £1 one way. There is an excellent chinese restaurant called Hong Kong situated in a deserted shoping centre, again just 2 mins away. About 3 other restaurants are also available nearby. There is a good sized local supermarket called OpenCor within 5 mins. walk which opens all hours and has all the basics.
All in all, you think....what a shame, ok apartments, and grounds etc really badly let down by the food and activity programme...we wouldn't go back as it is.

Room Tip: a room near the pool and bar area saves a fair old walk...especially if it's raining
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  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about VIME La Reserva de Marbella

Address: Carretera Nacional 340, Km 193.6 | Urb La Reserva de Marbella, 29600 Marbella, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #26 of 43 Specialty Lodging in Marbella
Price Range (Based on Average Rates): $
Hotel Class:4 star — VIME La Reserva de Marbella 4*
Number of rooms: 145
Official Description (provided by the hotel):
Located in a quiet residential area near Marbella, this is the ideal hotel at which to enjoy a sun-drenched holiday.The 5000 m² hotel grounds are filled with beautiful gardens and swimming pools, making it a great place to relax and catch some sun. We also have a family restaurant serving regional cuisine for lunch and dinner.The beach is just a short drive from the resort. One of the most popular is Cabopino, lying just 2 km away. There are also several golf courses in the surrounding area. ... more   less 
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Also Known As:
Vime La Reserva De Marbella Hotel Marbella
Vime Reserva De Marbella
Vime Reserva Marbella
Marbella Vime La Reserva De

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