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“Worst ever experience in a holiday rental” 1 of 5 stars
Review of Jardines Del Mar Apartments

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Jardines Del Mar Apartments
3.0 of 5 Hotel   |   Roy Boston, s/n, 29600 Marbella, Spain   |  
Hotel amenities
Ranked #64 of 77 hotels in Marbella
Oakham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Worst ever experience in a holiday rental”
1 of 5 stars Reviewed June 17, 2011

We were due to stay at private apartment 332 listed as “property no 455583 in Marbella Town Spain” at HomeAway web site for 14 nights. We stayed just one night. The experience was the worst we have ever had in over 30 years of global travel. Customer service from the Apartment Owner was also the worst ever experience we have ever had.

We had stayed at Jardines del Mar previously and had several self- catering apartments elsewhere in Marbella so we know the standard of accommodation and the service to be expected.

The apartment is definitely not suitable for children as there is no guard rail fitted to the balcony. Other dangers are that the kettle has to be boiled via an extension lead on the floor and the DVD player is on the floor but could not be used as the cable to the TV was missing.

The apartment had not been properly cleaned, and all the equipment had not been checked to ensure it was present and properly working or not damaged before we arrived. The bathroom waste bin was full of rubbish and the shower drain was blocked.

The double bed is in fact a futon style bed which is very low on the floor and is fitted with an undersized worn pad. It is not a sprung mattress which made it extremely uncomfortable. Also only two worn pillows had been provided.

There was no hot running water in the kitchen and only a dribble of water from the tap. In addition, as the dishwasher was disconnected maintaining basic hygiene standards was difficult.

No washing machine is provided there are no laundry facilities on site and the nearest launderette is a 10 minute walk away.

There is no separate dining area provided as claimed and the apartment has been refurbished to a poor standard with second hand or damaged cupboards, furniture, and fittings. Air conditioning is provided by the complex and is only switched on between June 1st and the autumn.

The kitchen equipment provided was poor for a self-catering apartment and the microwave was tiny. Only one well used coffee mug could be found. The frying pan was badly scratched.

As the Owner lives abroad, communications were difficult and it took a week to meet with their representative, Arturas from “La Concha Living” in order to carry out a joint inspection of the apartment. Less than 50% of our money has been returned without any explanation and the Owner does not reply to the e-mails sent to them. We had to pay by Bankers Transfer as credit cards were not accepted although the web page claimed they were.

Room Tip: Try Sultan Club Apart Hotel 300 meters away.
See more room tips
  • Stayed May 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Wallingford
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed August 1, 2009

A bit old fashioned, but a generous balcony. These are pleasant apartments, with a great view in our case as we werwe given a top floor room (requested). There are useful convenience stores and supermarkets nearby, so you can live a very nice apartment lifestyle off the beach if you so choose. Pool was lovely, and beach was a short walk away, but it is a little rocky as you step in. Walk along the promenade for about 15 minutes to get to the best parts of Marbella's life.

  • Stayed July 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed September 29, 2008

We stayed at the Jardines after a lengthy search for our first holiday with our 9 month old baby.

We were very specific about what we wanted - microwave, kiddies pool, separate kitchen / bedroom set-up and close to beach and not far from airport.

Jardines ticks all of these boxes and we cannot complain about the facilites, but to be honest, these apartments were very basic (did not include a kettle!!) and despite what the previous reviewer wrote, we would not describe these as spotlessley clean. Adequately clean yes.

Perhaps we are being a little bit harsh, given that this is a 3*, but we have stayed in cleaner and more modern 3* apartments in Spain, so are comparing to those. The apartment we stayed in was in desperate need of a new coat of paint and was permanently dark and clearly the electrics were dodgy (fuse kept blowing)

The gardens were nice, but overrated. What you see on the picture is it! The pool was excellent, but probably gets crowded in peak season.

The breakfast was very basic, but suited me.

The reception staff were very nice people, but fairly ineffective. They could not help with most queries (eg confirming car hire, or even when I asked if they could print out a confirmation email for me, the receptionist said "I don't know how")

I was not disappointed in terms of what we got, but this place needs to modernise and get an injection of energy!!

  • Liked — quiet location, simplicity
  • Disliked — cannot deal with anything other than basic requests, also, not 100% clean
  • Stayed September 2008, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newry, Northern Ireland
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 23 cities Reviews in 23 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed May 6, 2008

We ( a party of 2 adults and 2 babies) stayed at the J del mar for a week. It was located outside Marbella along the golden mile very close to the Palacio De Congressios and El Corte Ingles, beach and bus to Puerto Banus. The beach was 200 m around the corner and was very quiet.
The areai t self is very quiet and the accommodation is part residential and part tourist. It was very quiet which is what we wanted. The apartments themselves were very well equipped for us with a young family and were spotlessly clean. They were airy and bright.
The pool and public areas were also very well maintained. This is because the management are extremely fussy and maintenance fees are paid by all the people who live there. There is also a life guard. The gardens are lovely with a little bridge and some ponds with fish. Sunbeds are 3E per day.
As it was off season the bar was only opened part of the day, but it was very reasonable. There was alot of building work going on in one wing of the place but we didn't hear a thing.
Another wonderful thing about this place is the staff, they are very nice and will help you with anything you need.

Stayed May 2008
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 3, 2007

Found a spacious studio apartment in one of Marbella's most beautiful residential neighborhoods all within walking distance to the beach and promenade, restaurants and supermarket.

Even though breakfast was included, we had our own kitchen to make breakfast, lunch or dinner in if we decided to do so. The pools and gardens were peaceful and beautiful and are enhanced by the sounds of a waterfall and gold fish pond.

The only recommendation I would make regarding the room is to brighten it up a bit with more colorful curtains, a better couch, and more comfortable beds.

In spite of these minor recommendations, I would tell my friends to stay at the Apartamentas Jardines del Mar in Marbella if they are looking for spacious accommodations at a reasonable price.

  • Liked — Wonderful gardens, pool, staff, spacious room.
  • Disliked — Uncomfortable bed and sofa; dark colors - could be lighted up a bit.
  • Stayed June 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jardines Del Mar Apartments

Address: Roy Boston, s/n, 29600 Marbella, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Free Breakfast Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 77 hotels in Marbella
Hotel Class:3 star — Jardines Del Mar Apartments 3*
Reservation Options:
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Also Known As:
Jardines Del Mar Apartments Hotel Marbella
Jardines Del Mar Apartments Marbella

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