My partner and I are just back from here and all I can say is that this hotel is nowhere near a 4 star. Maybe by Spanish standards it is but we were left very disappointed. The rooms in the main building are clean enough but very tired and could do with a makeover. The TV's are the old 1980's style and only have two English speaking news channels. In fact ours kept switching itself off. I called reception, and a chap came up with his trusty screwdriver, prised the on-off button into place and then placed black sticky tape over it .. 4 star quality indeed. The location is good and bad - good as it's right on the beach and bad as it's very isolated with nothing around about for miles other than some beach bars. The pool is nice with plenty of beds to go around. The Jacuzzi is for adults only according to the sign but it was full of kids. The pool rules are not enforced at all.
It is a 10-15min bus ride into Marbella costing 1.18 euros. I asked the chap at reception if he could give me an idea of bus times and his reply was "no-one knows" ... very helpful. The bus stop is a 10 min walk from the hotel across a dual carriage way. I asked about taxi prices and he quoted me 28 euros, the truth being it was only half this price.
This leads me onto the staff and service in general. At times it was downright rude, only reaching mildly polite depending on who served you. You can wait an absolute age at the reception to get served and also at the pool bar. One minute there seemed to be plenty of staff, then the next they would just disappear. It was very frustrating. We upgraded to a double sea view room which turned out to be a twin room. The staff didn't care. In fairness the rooms are cleaned every day.They also charge 21.60 euros for a safe with a 10 euro deposit. Safes should be free for a so called 4 star. The canteen sorry "restaurant" was an absolute free-for-all at busy times and courtesy and good manners go out the window. It really was best to avoid certain times. The food was ok, but very repetitive and we chose to eat out on a few occasions despite being "All" Inclusive (which isn't really All Inclusive) ... Supplements are placed on all cocktails. They also did their best to "hide" the tapas during the day and we got the feeling that being All Inc was a hassle for them.
The onsite pub bar opened at 8pm each night depsite having a sign saying happy hour from 6-7pm. (Too bad if you were a paying customer). The pub bar was always empty and devoid of any atmosphere at all. The main pool bar area was dark and dingy and the entertainment at night was quite frankly absymal. The music during the day consisted of the same 5 or 6 songs playing on a continuous loop. If we heard "Gangham Style" or "Give me hope Joanna" once, we heard them a hundered times over the week. The beach club restauarant was an empty shell inside with a handful of tables outside. It didn't look appetising at all. We chose not to take advantage of our one night free al-a-carte option.
Marbella and Puerto Banus are very nice and if we go back I'll be booking a hotel in the heart of either of these resorts. But we won't be back at this place.
- Official Description (provided by the hotel):
- This marvellous tourist resort situated in Marbella, which imitates the style of an Andalusian town, offers fully equipped cottage type rooms and a fantastic themed pool with slides for the little ones. ... more less
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- Also Known As:
- Lti Marbella Playa Hotel Marbella
- Lti Hotel Marbella
- Hotel Marbella Playa