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“Definitely NOT a 4 star hotel” 3 of 5 stars
Review of Marbella Playa Hotel

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Marbella Playa Hotel
4.0 of 5 Hotel   |   Ctra Cadiz, Km 189, 29604 Marbella, Spain   |  
Hotel amenities
Ranked #36 of 77 Hotels in Marbella
Glasgow, United Kingdom
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Definitely NOT a 4 star hotel”
3 of 5 stars Reviewed September 2, 2013

My partner and I are just back from here and all I can say is that this hotel is nowhere near a 4 star. Maybe by Spanish standards it is but we were left very disappointed. The rooms in the main building are clean enough but very tired and could do with a makeover. The TV's are the old 1980's style and only have two English speaking news channels. In fact ours kept switching itself off. I called reception, and a chap came up with his trusty screwdriver, prised the on-off button into place and then placed black sticky tape over it .. 4 star quality indeed. The location is good and bad - good as it's right on the beach and bad as it's very isolated with nothing around about for miles other than some beach bars. The pool is nice with plenty of beds to go around. The Jacuzzi is for adults only according to the sign but it was full of kids. The pool rules are not enforced at all.
It is a 10-15min bus ride into Marbella costing 1.18 euros. I asked the chap at reception if he could give me an idea of bus times and his reply was "no-one knows" ... very helpful. The bus stop is a 10 min walk from the hotel across a dual carriage way. I asked about taxi prices and he quoted me 28 euros, the truth being it was only half this price.
This leads me onto the staff and service in general. At times it was downright rude, only reaching mildly polite depending on who served you. You can wait an absolute age at the reception to get served and also at the pool bar. One minute there seemed to be plenty of staff, then the next they would just disappear. It was very frustrating. We upgraded to a double sea view room which turned out to be a twin room. The staff didn't care. In fairness the rooms are cleaned every day.They also charge 21.60 euros for a safe with a 10 euro deposit. Safes should be free for a so called 4 star. The canteen sorry "restaurant" was an absolute free-for-all at busy times and courtesy and good manners go out the window. It really was best to avoid certain times. The food was ok, but very repetitive and we chose to eat out on a few occasions despite being "All" Inclusive (which isn't really All Inclusive) ... Supplements are placed on all cocktails. They also did their best to "hide" the tapas during the day and we got the feeling that being All Inc was a hassle for them.
The onsite pub bar opened at 8pm each night depsite having a sign saying happy hour from 6-7pm. (Too bad if you were a paying customer). The pub bar was always empty and devoid of any atmosphere at all. The main pool bar area was dark and dingy and the entertainment at night was quite frankly absymal. The music during the day consisted of the same 5 or 6 songs playing on a continuous loop. If we heard "Gangham Style" or "Give me hope Joanna" once, we heard them a hundered times over the week. The beach club restauarant was an empty shell inside with a handful of tables outside. It didn't look appetising at all. We chose not to take advantage of our one night free al-a-carte option.
Marbella and Puerto Banus are very nice and if we go back I'll be booking a hotel in the heart of either of these resorts. But we won't be back at this place.

Room Tip: Don't choose a second from the end sea view room - next doors bathroom looks onto the balcony. A...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, November 21, 2013
Dear Guest,
I am very thankful you share his extensive and helpful feedback with us as it is an incentive for the daily work of a great team that tries to improve daily to our guests.
Unguarded regret that up to that expected of us.
We remain at your disposal and we hope you return to visit at any chain hotel Playasenator.
Kind regards from all staff.

Manuel J. Tome
Marbella Playa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • Russian first
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English first
Lincolnshire
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 27, 2013

Recently got back from a 10 night half-board stay at the Marbella Playa Hotel. Very disappointed and sorry to see the really bad reviews this hotel has got as it is most definitely not what the bad reviews are stating!

When we arrived, we were greeted by very friendly, good English-speaking members of staff, who directed us to our hotel room. The room was absolutely fine, considering you don't spend much time in there anyway just to sleep! Had two huge double beds next to each other and a bath in the bathroom which was a bonus! The doors in the bungalows are not unsecure at all, no one can get in them if they are closed properly. The cleaners were wonderful and every day came in and changed the bedding and gave us fresh towels.

The food was so impressive! We were half-board so had breakfast included, but then had the option of choosing lunch or dinner. We went for dinner everytime as there was so much choice and there was literally no point in eating out as the quality is what you would get at a restaurant anyway. The breakfast was lovely, so many hot and cold foods to choose from. Regarding dinner, there are chefs there cooking whatever is available that night to your liking.

The pool is really lovely, although the time we went it does get quite busy.. and be warned that a lot of people get up early to put their towels on the sunbeds so a majority of the time we got there early there were no beds for us left so we just ended up going to the beach. There is a slide and a kids pool too and a lot of childrens entertainment, so this hotel is definitely recommended for families!

The beach is nice too. There are lots of African men on the beach though selling random things, so just shake your head at them and tell them no, if they are getting persistent because it does get quite annoying when you're trying to relax.

There's a bus service at the end of the road of the hotel, which takes you to Marbella or you can go the other way to Fuengirola to their bus station, where you can go on various trips from there :) like the Aquapark etc. The buses are extremely cheap too!

Overall, a very relaxing enjoyable holiday, would definitely reccommend!

Room Tip: You can upgrade to a junior suite with sea views for just a little bit extra per night if you want t...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, November 21, 2013
Dear Guest,
Thank you for sharing your experience with us. It is a pleasure to know, by your comment, that our establishment has managed to take a few days holiday to remember positively and we work every day to it.
We are available and happy to return again to enjoy your presence on your next vacation.
Kind regards from all staff.

Manuel J. Tome
Marbella Playa Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 27, 2013

Stayed with my girlfriend for 10 days and had a great time. Hotel gardens are very well maintained. Rooms cleaned everyday to a high standard. Nice sized pool and beautiful beach just beyond the pool. Staff were very friendly and helpful. We did a lot of travelling to attractions and the staff were kind enough to explain how we could get there and the cheapest ways, this prevent us from getting lost, as I think we would have otherwise as the bus service is a little tricky to understand especially in Marbella. This hotel seems to be dotted in the middle of all the attractions which was fantastic. We went half board and food was generally good. Not a whole lot of choice but was often something different most nights and was very appetising. Only one bad morning when the fruit tasted strange and we couldn't eat it. Hotel is mainly Spanish and Germans, and a small majority is of different nationality's, including us brits. For us, this was ideal as we didn't come abroad to spend time with people of our own nationality.

My only complaints would be the price of the safe, and the paper thin walls. The safe cost us almost $35 for 10 days which I feel was very steep and didn't feel the hotel had the best interest for their guest when charging so much to keep their valuables safe. I feel maybe $1 a day would have been acceptable, but that's just my opinion on the matter. I am a light sleeper and could hear people talking through the walls, and they were in no way being 'loud', which kept me up a lot during the nights. I've not stayed In a hotel with this minimal sound proof before. I actually a couple of times thought someone was in our room only to realise next door must of dropped something.


All in all, fantastic stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, November 21, 2013
Dear Guest,
It is a pleasure for us to know that your stay at our hotel was as nice as he says. Your comment makes us proud of the work done every day, for the sole purpose of meeting the needs of our Guests.
We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.
Kind regards from all staff.

Manuel J. Tame
Marbella Playa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2013

I am second time at this hotel and I do thank you to the staff for a lovely holiday!All the people very nice, the management very good, food excellent and the place is really gorgeous!
Thank you!
Beatrice Cioba-TV producer-Romania

Stayed July 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, November 21, 2013
Dear Guest,
It is a pleasure for us to know that your stay at our hotel was as nice as he says. Your comment makes us proud of the work done every day, for the sole purpose of meeting the needs of our Guests.
We remain at your disposal and we hope you return to visit at any other time
Kind regards from all staff.

Manuel J. Tome
Marbella Playa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 13, 2013

Very good middle Class Hotel in Marbella! It was our first time in that Hotel (recommeded by some of our Friends) and during this Trip, we did spend there 2 Nights. all was fully ok and we did liked this Hotel and especially their friendly Employees there. Breakfast Service was also fully ok, with good Choices of hot Beverages. Staff did give us also good Recommendation for some Restaurants nearby

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, July 22, 2013
Dear Guest,

Thank you for sharing your experience with us. Know that it is our goal to spend the best days of vacation and that's why we work and try to improve every day.

We once again thank you and are looking forward welcoming you to any of our establishments.

Manuel J. Tome
Gerente Marbella Playa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
la
Top Contributor
89 reviews 89 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 10, 2013

Our first time in southern spain. Best trip ever. We rented a car and drove toall the historic sites( see Rick Steves recommendations) and used our room only in late evenings. Mostly Brits in area on vacation. Nice , clean rooms, nice pool and simple cafeteria/restaurant . Wifi pitiful. Evening music programs nice but we were too tired to make much use of facilities as the beach is so close anyways.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, July 22, 2013
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

Concerning the wifi, I find it strange, because the main building and pool have a wifi conection premium, thank you very much for your observation, the check.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Kindest regards.

Manuel J. Tome
Gerente Marbella Playa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed July 1, 2013

We stayed here a week, it was far out from Marbella which wasnt a problem for is as we had a car. The staff arent very helpful & can come across as rude. Our room was just a bed & the balconies are all on top of each other. I wouldnt recomend this hotel to anyone.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, July 9, 2013
Dear Guests,
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.
We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.
Kindest regards.
Manuel J. Tome
Marbella Playa Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marbella Playa Hotel

Address: Ctra Cadiz, Km 189, 29604 Marbella, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Marbella
#22 On the Beach Hotel in Marbella
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marbella Playa Hotel 4*
Number of rooms: 331
Official Description (provided by the hotel):
This marvellous tourist resort situated in Marbella, which imitates the style of an Andalusian town, offers fully equipped cottage type rooms and a fantastic themed pool with slides for the little ones. ... more   less 
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Also Known As:
Lti Marbella Playa Hotel Marbella
Lti Hotel Marbella
Hotel Marbella Playa

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