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“Definitely a 4-star hotel! :) trip not related in any way to the bad reviews left below” 4 of 5 stars
Review of Marbella Playa Hotel

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Marbella Playa Hotel
4.0 of 5 Hotel   |   Ctra Cadiz, Km 189, 29604 Marbella, Spain   |  
Hotel amenities
Ranked #36 of 77 Hotels in Marbella
Lincolnshire
1 review
5 helpful votes 5 helpful votes
“Definitely a 4-star hotel! :) trip not related in any way to the bad reviews left below”
4 of 5 stars Reviewed July 27, 2013

Recently got back from a 10 night half-board stay at the Marbella Playa Hotel. Very disappointed and sorry to see the really bad reviews this hotel has got as it is most definitely not what the bad reviews are stating!

When we arrived, we were greeted by very friendly, good English-speaking members of staff, who directed us to our hotel room. The room was absolutely fine, considering you don't spend much time in there anyway just to sleep! Had two huge double beds next to each other and a bath in the bathroom which was a bonus! The doors in the bungalows are not unsecure at all, no one can get in them if they are closed properly. The cleaners were wonderful and every day came in and changed the bedding and gave us fresh towels.

The food was so impressive! We were half-board so had breakfast included, but then had the option of choosing lunch or dinner. We went for dinner everytime as there was so much choice and there was literally no point in eating out as the quality is what you would get at a restaurant anyway. The breakfast was lovely, so many hot and cold foods to choose from. Regarding dinner, there are chefs there cooking whatever is available that night to your liking.

The pool is really lovely, although the time we went it does get quite busy.. and be warned that a lot of people get up early to put their towels on the sunbeds so a majority of the time we got there early there were no beds for us left so we just ended up going to the beach. There is a slide and a kids pool too and a lot of childrens entertainment, so this hotel is definitely recommended for families!

The beach is nice too. There are lots of African men on the beach though selling random things, so just shake your head at them and tell them no, if they are getting persistent because it does get quite annoying when you're trying to relax.

There's a bus service at the end of the road of the hotel, which takes you to Marbella or you can go the other way to Fuengirola to their bus station, where you can go on various trips from there :) like the Aquapark etc. The buses are extremely cheap too!

Overall, a very relaxing enjoyable holiday, would definitely reccommend!

Room Tip: You can upgrade to a junior suite with sea views for just a little bit extra per night if you want t...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, November 21, 2013
Dear Guest,
Thank you for sharing your experience with us. It is a pleasure to know, by your comment, that our establishment has managed to take a few days holiday to remember positively and we work every day to it.
We are available and happy to return again to enjoy your presence on your next vacation.
Kind regards from all staff.

Manuel J. Tome
Marbella Playa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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593 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lincoln, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 27, 2013

Stayed with my girlfriend for 10 days and had a great time. Hotel gardens are very well maintained. Rooms cleaned everyday to a high standard. Nice sized pool and beautiful beach just beyond the pool. Staff were very friendly and helpful. We did a lot of travelling to attractions and the staff were kind enough to explain how we could get there and the cheapest ways, this prevent us from getting lost, as I think we would have otherwise as the bus service is a little tricky to understand especially in Marbella. This hotel seems to be dotted in the middle of all the attractions which was fantastic. We went half board and food was generally good. Not a whole lot of choice but was often something different most nights and was very appetising. Only one bad morning when the fruit tasted strange and we couldn't eat it. Hotel is mainly Spanish and Germans, and a small majority is of different nationality's, including us brits. For us, this was ideal as we didn't come abroad to spend time with people of our own nationality.

My only complaints would be the price of the safe, and the paper thin walls. The safe cost us almost $35 for 10 days which I feel was very steep and didn't feel the hotel had the best interest for their guest when charging so much to keep their valuables safe. I feel maybe $1 a day would have been acceptable, but that's just my opinion on the matter. I am a light sleeper and could hear people talking through the walls, and they were in no way being 'loud', which kept me up a lot during the nights. I've not stayed In a hotel with this minimal sound proof before. I actually a couple of times thought someone was in our room only to realise next door must of dropped something.


All in all, fantastic stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, November 21, 2013
Dear Guest,
It is a pleasure for us to know that your stay at our hotel was as nice as he says. Your comment makes us proud of the work done every day, for the sole purpose of meeting the needs of our Guests.
We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.
Kind regards from all staff.

Manuel J. Tame
Marbella Playa Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2013

I am second time at this hotel and I do thank you to the staff for a lovely holiday!All the people very nice, the management very good, food excellent and the place is really gorgeous!
Thank you!
Beatrice Cioba-TV producer-Romania

Stayed July 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, November 21, 2013
Dear Guest,
It is a pleasure for us to know that your stay at our hotel was as nice as he says. Your comment makes us proud of the work done every day, for the sole purpose of meeting the needs of our Guests.
We remain at your disposal and we hope you return to visit at any other time
Kind regards from all staff.

Manuel J. Tome
Marbella Playa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 13, 2013

Very good middle Class Hotel in Marbella! It was our first time in that Hotel (recommeded by some of our Friends) and during this Trip, we did spend there 2 Nights. all was fully ok and we did liked this Hotel and especially their friendly Employees there. Breakfast Service was also fully ok, with good Choices of hot Beverages. Staff did give us also good Recommendation for some Restaurants nearby

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, July 22, 2013
Dear Guest,

Thank you for sharing your experience with us. Know that it is our goal to spend the best days of vacation and that's why we work and try to improve every day.

We once again thank you and are looking forward welcoming you to any of our establishments.

Manuel J. Tome
Gerente Marbella Playa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
la
Top Contributor
89 reviews 89 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 10, 2013

Our first time in southern spain. Best trip ever. We rented a car and drove toall the historic sites( see Rick Steves recommendations) and used our room only in late evenings. Mostly Brits in area on vacation. Nice , clean rooms, nice pool and simple cafeteria/restaurant . Wifi pitiful. Evening music programs nice but we were too tired to make much use of facilities as the beach is so close anyways.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, July 22, 2013
Dear Guests,

First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday.

Concerning the wifi, I find it strange, because the main building and pool have a wifi conection premium, thank you very much for your observation, the check.

We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their stay along their holiday in our establishment.

Kindest regards.

Manuel J. Tome
Gerente Marbella Playa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Top Contributor
50 reviews 50 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed July 1, 2013

We stayed here a week, it was far out from Marbella which wasnt a problem for is as we had a car. The staff arent very helpful & can come across as rude. Our room was just a bed & the balconies are all on top of each other. I wouldnt recomend this hotel to anyone.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, July 9, 2013
Dear Guests,
Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all that it could have been.
We will have very much in mind your impressions and we will work to improve these points marked so that in the next visit your perception of the product received is entirely satisfactory.
Kindest regards.
Manuel J. Tome
Marbella Playa Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed June 20, 2013

3 night break at The Marbella Playa
5 rooms (bungalows) booked for 13 ladies for my daughters hen weekend.on a b & b basis.
The rooms are clean but very dated,Our air-con was poor i.e none, Must be a nightmare at the height of summer.
Grounds and Pool area are the best part for this hotel or should I say the only best part. Kept clean and very tidy.
Food - Buffet style breakfast was okay, Had club sandwich for lunch at the beach bar
As we went out celebrating we ate in Puerto Banus at night,
Sunday was to be our lazy day at the pool only for it to be spoiled by 2 of our rooms being broken into (money / phones /i-pad and even perfume)
The reception staff were hopeless to say the least, and not in the least surprised which makes you wonder does this happen a lot. They were not much help at all, my daughter was told she should smile, not what you want to hear when your Friends & Family have lost their belongings. We were told that the police "don't come out and that we would have to make our own way to the police station to make a report" Asked to speak to the manager-, shock not there, would be in in the morning. Morning came and still no manager, I am sure he stayed away knowing we would be picked up at 10:40 for our flight home
So our Sunday was to be spent strolling through the old town of Marbella but instead spent in the hotels Buffet restaurant, which was lousy and 15 euros each plus drink costs.A few of us had pains in the stomach the next day and think it may have been from the carbonara sauce
Back to the Bungalows. - Doors onto the small patio area are not secure at all (no locks) only a tilt handle, make sure you take all your valuables with you and don't leave them in your room or better still maybe stay somewhere else.
We did refused to pay for the meal we had on our last night, due to the way we were treated by the hotel. .

  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
P-Stor, Gerente at Marbella Playa Hotel, responded to this review, June 26, 2013
Dear Guests,

Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been.

We thank you for your comments to which we will bear your impressions in mind, we will work in improving the marked points in order that in a next visit your perception of the products received is totally satisfactory.

Manuel J. Tome
Gerente Marbella Playa Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marbella Playa Hotel

Address: Ctra Cadiz, Km 189, 29604 Marbella, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Luxury Hotel in Marbella
#22 On the Beach Hotel in Marbella
Price Range (Based on Average Rates): $
Hotel Class:4 star — Marbella Playa Hotel 4*
Number of rooms: 331
Official Description (provided by the hotel):
This marvellous tourist resort situated in Marbella, which imitates the style of an Andalusian town, offers fully equipped cottage type rooms and a fantastic themed pool with slides for the little ones. ... more   less 
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Also Known As:
Lti Marbella Playa Hotel Marbella
Lti Hotel Marbella
Hotel Marbella Playa

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