Las Chapas - Review
Just returned from our short stay (4 nights) at Las Chapas and can honestly say that I have mixed feelings about the place. We booked our holiday at short notice and read the reviews on Trip Advisor prior to confirming our choice. I was really open minded and took the reviews both negative and positive comments with a pinch of salt and decided to make my own judgment once the holiday was over. Well here goes... The transfer from the airport to the hotel was closer to two hours than the advertised 50 mins, appreciate this was prolonged due to the stops at multiple hotels but at 12am and pretty hungry I wished we'd chosen a closer destination i.e. Benalmadena or Torremolinos. When we eventually arrived at the hotel we were greeted by 3 young female guests who were quick to provide us with their opinion of the hotel and its location stating that 'it was miles away from anywhere' and the transport to Marbella was difficult or expensive. They were spot on and provided us with some much needed information which prepared us for what lay ahead. After we checked in we were left to find our own room which proved more difficult than we first anticipated... After 15 minutes of walking around the pretty large hotel grounds with our case and bags we were forced to return to the reception to request more thorough directions. The number ranges on the signs simply don't correspond to the room locations. This was confirmed when we were asked by a lady and her young boy if we could help them locate their room as they had been searching and were on the way back to the reception just as we were, before we were able to point them in the right general direction.
The room was pretty clean (wouldn't say spotless), basic and 'very' dated which goes for the hotel as a whole. There was a pretty surreal and strange atmosphere in the hotel to make me think it was once a very popular and vibrant venue some 20+ years ago and that its best days had long gone. It has great potential but lacks some much needed investment in almost all aspects of the building, even the mats throughout looked shabby and worn which is basic and would go a long way to improving first impressions for relatively little cost. The hotel bar is closed most of the time and the 1 vending machine in the reception area was out of order which made getting a drink at the hotel almost impossible on our last night. We had breakfast one morning out of the 4 and were not overly impressed, the juice machine was out of order resulting in warm juice provided in its replacement and the food was again basic, can't comment on the taste as only had cornflakes.
I would say it was a quiet hotel, however on our last night we were kept awake until 3am by a group of loud (and I mean loud) youngsters giggling, shouting and banging in a near by room. My tolerance towards such behaviour is normally pretty high but having now been on the receiving end it was very annoying. There are no security guards or staff circulating the hotel therefore there was no one with official presence available to ask them to keep the noise down and consider others. On a positive, the gardens in the centre of the hotel grounds were well maintained and pleasant.
Location - difficult. The service bus from the near by bus stop left every half hr (according to the timetable) however we found this to be very unreliable, infrequent and sporadic resulting in us waiting more than 30 mins on more than one occasion. Having said that when it came it was the easiest and cheapest form of transport to Marbella (20mins at just over €1.50). The last bus from Marbella leaves at just gone 11pm and i'd suggest catching this if you want to avoid paying the €17 taxi back to the hotel. One issue with the bus/hotel location is that is is very difficult to identify the correct stop especially at night time as we found out the hard way. The driver failed to highlight the correct stop to us after asking resulting in us paying €20 for a taxi back to the hotel as we passed our atop by 10km, school boy error maybe but it's easily done, trust me!
There is a small beach which is a 10 min walk from the hotel with a restaurant and some shops and places to eat next to the hotel whichever is pretty convenient for a snack etc...
The pool - again dated and the bar isn't great. A minor moan is that the speakers playing the music were very old and muffled which was slightly annoying. Again a small price to pay to enhance the customer experience so desperately lacking.
The staff at the reception were pretty friendly and helpful but weren't fluent English speakers which made communicating slightly more difficult but they did their best to help when asked for directions and transport information etc... There is free wi-fi available but only down at the bar area which wasnt ideal. Oh and the reception area absolutely stinks of cigarettes. In general I found the local people rude and arrogant towards tourists, one jogger pumped into the back of me whilst I was walking along the front in Marbella town and tried blaming me, avoiding causing a scene and confrontation I promptly apologised and walked off but he had a real chip on his shoulder which was the general feeling I got from some of the locals.
Overall a poor hotel; Marbella was nice with plenty of places to eat and drink, found a really nice Argentinian steak restaurant which was reasonably priced for the quality and the hotel served its purpose but lacks some much needed TLC and investment and the location is poor if your looking for more than a hotel/pool holiday as there is no way on earth you could spend more than the absolute necessary amount of time at the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for share your opinion on TripAdvisor. We like to know that you enjoy the gardens and the treatment of our staff. As for the location of the rooms, our staff strives to provide the best service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.