When marketing hotel as an apartementos hotel, customer has a true cause to believe that the rooms are equipped as an apartementos should. Not only one kind of glass this, other of that etc. We came with a rental car, believing that a marketing promise "only few parking places, optional" means, that there's still some of them. Receptionist could only say, that if you find place from street, you can leave your car there and pay it daily. And still: There is a big parking house under the hotelproperty! "We have nothing to do with it!", said the receptionist. Just asking: "Why do you not?". Should you have, because it was quite easy to negotiate a moderate price fot the week, should it be your cup of tea to do this negotiation, not for you but for your customers. For the service at all, five points to the young male receptionist for trying and kindness, for you others much less. Good morning, hola, buenos diaz for the customers is much more than your papers on your desk. Believe me, been a hotel GM for over 25 years... If your pool is open and you say, that you can get extra towels there, its also a marketing promise, None! Not even a person to ask for them.