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Marbella Club Hotel: Traveler Reviews

4.0 of 5
Bulevar Principe Alfonso von Hohenlohe S/N, 29600 Marbella, Spain
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€360 (EUR)
Marbella Club Hotel
Ranked #5 of 80 hotels in Marbella
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215 reviews from our community

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Traveler rating
    146
    32
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Date Rating
Dorking, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Shabby Chic”
3 of 5 stars Reviewed November 3, 2012

This hotel embraces the 'shabby chic' concept and I have to say it does both parts exceptionally well. Some areas of the hotel are truly excellent - the reception, the bars, the courtyards with the lush foilage and tinkling fountains. But others are, well, shabby - the garden swimming pool desperately needs updating. The service can be hit and miss as well - at the pool, when asking for mattresses and towels for four sun loungers, to be told - in a very polite and cheery manner- that 'they are over there, feel free to help yourself' is not what is to be expected from a five star hotel. The breakfast buffet was adequate, but uninspiring. Room service was, again, adequate, but very over priced. The Beach Club buffet was very good, but eye-wateringly expensive for what it was. The food at the MC cafe was better value, but service was slow. Our rooms were of a very good size and had been recently updated, but I wouldn't tolerate the standard of workmanship in my own home, let alone in what claims to be one of the finest hotels in the world. Surely somebody would have checked that parts of the shower weren't missing or loose, that the shelf in the shower wasn't wobbly? And why have a balcony that looks straight at the wall of the villa next door? On the plus side, the touchscreen computer in the room and the complementary wifi were excellent. In summary then, this is a 'nice' hotel, not an exceptional hotel, but with prices that promise more than it delivers.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
Ask Robert P about Marbella Club Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarbellaClubHotel, Public Relations Manager at Marbella Club Hotel, responded to this review
November 9, 2012
Thank you for taking the time to write your review on TripAdvisor, we appreciate all feedback and take any criticisms very seriously. We have passed on your comments to our General Manager to be looked at and will be discussing the issue at the pool bar with the staff to ensure this doesn't happen again.

I am pleased to say that we have very ambitious refurbishment plans over the coming winter months which will be bringing the standard of some of the areas up to the highest standards which you mentioned. Unfortunately this takes time, but please be assured we are aware of the issues and are addressing them as quickly as possible.

Maintenance has been informed about the issues in your bathroom and we can only apologise that this was not dealt with prior to your arrival.

We appreciate the positive comments about the hotel and will ensure that all your other comments are acted upon. Thanks again for taking the time to give us your feedback and we hope you will come and see us again next year when our refurbishment has been completed so you can let us know what you think.

Best wishes,

Georgina Shaw
PR & Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
Reviews in 38 cities Reviews in 38 cities
52 helpful votes 52 helpful votes
“Stunning location”
4 of 5 stars Reviewed November 2, 2012

This amazing hotel is surrounded by the beautiful park. Very professional and friendly staff at the reception and very efficient room service. MC Beach restaurant offers fantastic food, but the service is somewhat slow and indifferent. Overall, the staff at the beach could do better job. We paid for the beds on the beach a week in advance, still every day our place was taken and the staff were very surprised to see us. It is the only area that should be improved in this otherwise excellent hotel.

Stayed August 2012, traveled with family
Was this review helpful? Yes 4
Ask bouji about Marbella Club Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarbellaClubHotel, Public Relations Manager at Marbella Club Hotel, responded to this review
November 9, 2012
First of all we would like to thank you for taking the time to write you review on TripAdvisor. We appreciate all feedback, and welcome comments like yours that help us improve and become a better hotel every day. Our goal is to exceed the expectations of all our clients, even those not expressed by them directly to us, and we are very sorry to read that we did not reach your expectations this time.

We have taken good note of your comments regarding the service shortcomings you experienced. Rest assured we will evaluate our service and continue working so these isolated incidents don´t happen again. We agree with you that the best level of service is a distinctive element at the Marbella Club, and it is the aim of our management and staff, along with attaining excellence in everything we do.

Thank you once again for taking the time to give us your feedback and we hope to welcome you again soon in order to experience the finest service which Marbella Club is known for.

Sincerely,

The Management
Marbella Club Hotel • Golf Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“No sign of crisis in luxury Marbella Club”
4 of 5 stars Reviewed October 28, 2012

Our first visit to the Marbella Club hotel was full of expectations in the hard hit economic times in Spain. Beautiful property with the glamour only found in hotels with a lot of history from its famous guests. Rooms were spacious and tidy and dinner in the restaurant excellent as well as the atmosphere in the Champagne Room. But when you compare the value for monye between a meal in the main restaurant in Marbella Club to one at a restaurant elsewere on the beatuful coast, you wonder what you really paid for? We had wonderful meals for 30 euros/person at many restaurants, but Here at the Club it was the price of one starter. But aside from that this is the place to stay at if you like to "see and be seen".

Room Tip: Executive deluxe rooms very spacious, but no views.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Ask Mikael_Helsinki about Marbella Club Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
62 reviews 62 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
270 helpful votes 270 helpful votes
“Phil Cottrell reviews Marbella Club Hotel, Marbella Spain”
5 of 5 stars Reviewed October 21, 2012

This is the jewel in the crown of Hotels in Marbella. This s th hotel frequented by the rich and famous for the last 40 years. Old but stylish, professional and well worth a visit. The cusine is international and exceptional quality. The wine list is sourced both locally and abroad.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
See 5 more reviews by Simon J for Marbella
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“First class”
5 of 5 stars Reviewed October 21, 2012

Staff, food, facilities, location - all absolutely first class. And I got to meet one of my soccer idols who happened to be staying there at the same time. (Though I can't promise you'll experience the same!) Highly recommended. The rooms were pleasant, stay in the beach hotel if you can. Golfer? Be sure to try the course. Spa was fantastic, too.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Alex P about Marbella Club Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Marbella Club Hotel

Also Known As:
Marbella Club
Marbella Hotel
Address: Bulevar Principe Alfonso von Hohenlohe S/N, 29600 Marbella, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotels in Marbella
#2 Luxury Hotels in Marbella
#3 On the Beach Hotels in Marbella
#4 Romantic Hotels in Marbella
#10 Family Hotels in Marbella
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Welcome to the Marbella Club Hotel • Golf Resort and Spa, a resort offering a unique blend of history, soul and charm, located in a natural paradise on the shores of the Mediterranean. ... more   less 
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