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“Shabby Chic” 3 of 5 stars
Review of Marbella Club Hotel

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Marbella Club Hotel
5.0 of 5 Resort   |   Bulevar Principe Alfonso von Hohenlohe S/N, 29600 Marbella, Spain   |  
Hotel amenities
Ranked #9 of 77 Hotels in Marbella
Dorking, England, United Kingdom
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Shabby Chic”
3 of 5 stars Reviewed November 3, 2012

This hotel embraces the 'shabby chic' concept and I have to say it does both parts exceptionally well. Some areas of the hotel are truly excellent - the reception, the bars, the courtyards with the lush foilage and tinkling fountains. But others are, well, shabby - the garden swimming pool desperately needs updating. The service can be hit and miss as well - at the pool, when asking for mattresses and towels for four sun loungers, to be told - in a very polite and cheery manner- that 'they are over there, feel free to help yourself' is not what is to be expected from a five star hotel. The breakfast buffet was adequate, but uninspiring. Room service was, again, adequate, but very over priced. The Beach Club buffet was very good, but eye-wateringly expensive for what it was. The food at the MC cafe was better value, but service was slow. Our rooms were of a very good size and had been recently updated, but I wouldn't tolerate the standard of workmanship in my own home, let alone in what claims to be one of the finest hotels in the world. Surely somebody would have checked that parts of the shower weren't missing or loose, that the shelf in the shower wasn't wobbly? And why have a balcony that looks straight at the wall of the villa next door? On the plus side, the touchscreen computer in the room and the complementary wifi were excellent. In summary then, this is a 'nice' hotel, not an exceptional hotel, but with prices that promise more than it delivers.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarbellaClubHotel, Public Relations Manager at Marbella Club Hotel, responded to this review, November 9, 2012
Thank you for taking the time to write your review on TripAdvisor, we appreciate all feedback and take any criticisms very seriously. We have passed on your comments to our General Manager to be looked at and will be discussing the issue at the pool bar with the staff to ensure this doesn't happen again.

I am pleased to say that we have very ambitious refurbishment plans over the coming winter months which will be bringing the standard of some of the areas up to the highest standards which you mentioned. Unfortunately this takes time, but please be assured we are aware of the issues and are addressing them as quickly as possible.

Maintenance has been informed about the issues in your bathroom and we can only apologise that this was not dealt with prior to your arrival.

We appreciate the positive comments about the hotel and will ensure that all your other comments are acted upon. Thanks again for taking the time to give us your feedback and we hope you will come and see us again next year when our refurbishment has been completed so you can let us know what you think.

Best wishes,

Georgina Shaw
PR & Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Top Contributor
51 reviews 51 reviews
51 hotel reviews
Reviews in 42 cities Reviews in 42 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed November 2, 2012

This amazing hotel is surrounded by the beautiful park. Very professional and friendly staff at the reception and very efficient room service. MC Beach restaurant offers fantastic food, but the service is somewhat slow and indifferent. Overall, the staff at the beach could do better job. We paid for the beds on the beach a week in advance, still every day our place was taken and the staff were very surprised to see us. It is the only area that should be improved in this otherwise excellent hotel.

Stayed August 2012, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarbellaClubHotel, Public Relations Manager at Marbella Club Hotel, responded to this review, November 9, 2012
First of all we would like to thank you for taking the time to write you review on TripAdvisor. We appreciate all feedback, and welcome comments like yours that help us improve and become a better hotel every day. Our goal is to exceed the expectations of all our clients, even those not expressed by them directly to us, and we are very sorry to read that we did not reach your expectations this time.

We have taken good note of your comments regarding the service shortcomings you experienced. Rest assured we will evaluate our service and continue working so these isolated incidents don´t happen again. We agree with you that the best level of service is a distinctive element at the Marbella Club, and it is the aim of our management and staff, along with attaining excellence in everything we do.

Thank you once again for taking the time to give us your feedback and we hope to welcome you again soon in order to experience the finest service which Marbella Club is known for.

Sincerely,

The Management
Marbella Club Hotel • Golf Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 28, 2012

Our first visit to the Marbella Club hotel was full of expectations in the hard hit economic times in Spain. Beautiful property with the glamour only found in hotels with a lot of history from its famous guests. Rooms were spacious and tidy and dinner in the restaurant excellent as well as the atmosphere in the Champagne Room. But when you compare the value for monye between a meal in the main restaurant in Marbella Club to one at a restaurant elsewere on the beatuful coast, you wonder what you really paid for? We had wonderful meals for 30 euros/person at many restaurants, but Here at the Club it was the price of one starter. But aside from that this is the place to stay at if you like to "see and be seen".

Room Tip: Executive deluxe rooms very spacious, but no views.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 21, 2012

Staff, food, facilities, location - all absolutely first class. And I got to meet one of my soccer idols who happened to be staying there at the same time. (Though I can't promise you'll experience the same!) Highly recommended. The rooms were pleasant, stay in the beach hotel if you can. Golfer? Be sure to try the course. Spa was fantastic, too.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 20, 2012

This is an exceptional hotel and resort. Service is five-star, grounds and overall feel. We were very happy about our stay. We stayed in a junior suite and were treated with white glove service from the time we arrived. My wife remarked the resort felt less like a hotel and more like a large regal estate- I couldn't agree more. Restaurant was wonderful- a little pricey but well worth the price- everyone should eat in their formal grill at least once. The only item that did not meet expectations was soundproofing of the rooms. In my experience noise could be heard through the walls and above very easily- there was loud walking above our heads until late at night and in the AM- we had to wear earplugs. This was unfortunate but hardly took away from the experience. Lastly, on the amenities side the beach club and pool was excellent, just very well done. The housekeeping, while sometimes overlooked--was truly exceptional, they did a great job twice a day and provided turn-down service. Overall, one of the best hotels we have ever stayed in, thanks for helping to make our trip to Spain wonderful.

Room Tip: Maybe choosing a top room will be more quiet?
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, UK
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 14, 2012

My husband and I have just returned from a 5 night trip to the Marbella Club Hotel and we can honestly say, we have never stayed anywhere so delightful and with such fantastic customer service. We have stayed in several 5 star hotels around the world and nothing can compare to the service this hotel offers. The staff are all so professional and helpful and nothing is too much trouble for them. They are attentive, polite and are always checking to make sure that all customers are happy and that they have everything they need whilst at the same time not being over fussy - just right and not intrusive. The rooms are lovely, with accommodation sizes to suit all requirements for all guests. From standard executive rooms to family size villas. The moment we arrived, we felt relaxed. There was no usual first day holiday stress of finding your bearings, we just felt at home right away, again because the staff enabled us to do that by being so helpful and informative. We ate at the MC Cafe Bistro restaurant, the Grill and the Beach Buffet. All were superb and we would recommend to anyone to eat at any of these. The champagne bar is wonderful with every price of champagne available to guests plus all other drinks as well - and a good fine wine list, not adsurdly over the top compared to some other top notch venues, especially in the UK. We both had a Swedish massage and they were both fantastic. The spa is lovely with a Therapeutic pool, Hammam steam room and a sauna. Very professional staff here too. Please ignore any negative comments about this hotel, as they are not worth reading!

Room Tip: We stayed in a Garden View Suite, which was lovely and from speaking with several other guests (regu...
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2012

a beautiful hotel. 5star superb bar and traditional restaurant full of grace and beauty. wooden beams. candles flickering particulay attentive waiters . excellent food. great atmosphere marbella at its classiest

Room Tip: separate lodges in the fabulous gardens
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marbella Club Hotel

Address: Bulevar Principe Alfonso von Hohenlohe S/N, 29600 Marbella, Spain
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Marbella
#1 Business Hotel in Marbella
#2 Spa Hotel in Marbella
#3 Luxury Hotel in Marbella
#4 Romantic Hotel in Marbella
#6 On the Beach Hotel in Marbella
#10 Family Hotel in Marbella
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Marbella Club Hotel 5*
Number of rooms: 135
Official Description (provided by the hotel):
Located on the Southern Spanish Costa del Sol, on the heart of the ‘Golden Mile’ only 5 minutes to Old Town Marbella and Puerto Banús, the Marbella Club Hotel • Golf Resort & Spa enjoys 325 days of sunshine. Open year round, the renowned Marbella Club Hotel, one of the “The Leading Hotels of the World” was once the private residence of Prince Alfonso von Hohenlohe and features 85 luxury bedrooms, 36 suites and 14 Andalusian-Style villas throughout 42.000 square metres (452.083 sq. ft.) of lush subtropical garden.In addition to its stunning accommodations and grounds, the Marbella Club also offers guests a wide variety of amenities and activities including two outdoor heated swimming pools, seasonal water sports, fitness centre, 10 tennis and 4 paddle courts at sister hotel, Puente Romano (only a 5-10 minute beach walk away), Kid´s Club for Children, shopping gallery, equestrian centre, Dave-Thomas designed 18-hole golf course within the hills of Benahavis, Thalasso Spa, an 800 square metre (8.611 sq. ft.) state-of-the-art facility with dynamic indoor sea water pool, steam baths and saunas, a solarium and 12 treatment rooms and more. The hotel also features six bars and restaurants including the famous Beach Club Buffet, legendary Grill Restaurant and avant garde MC Café. ... more   less 
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Also Known As:
Marbella Hotel

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