We are presently vacationing at Marriott Marbella Beach Resort. We are owners at this (timeshare) resort but are presently staying on a cash booking. We know the resort well and have vacationed here over the years with our young children and always found it first class. Today, we appreciated it even more. My wife woke me at 6am this morning in severe pain - which necessitated a trip to the ER room at the nearby (10-mins drive) Costa del Sol Hospital (which was first class - seemingly better than our London hospitals, and with better English spoken by the staff too :) ). I alerted the staff at the Marriott who guided me to the hospital in preference to calling a doctor, and they arranged emergency cover to care for our 3 young children (aged 12, 10 and 7) whilst we were at the hospital. Whilst at the hospital I received a phone call from the Duty Manager of the resort (Ms Delgado) enquiring after my wife's health and confirming that our children were being looked after. Our children were provided with books, games, DVDs and chocolates by the caring staff. The service we received has been outstanding. Fortunately, after a gamut of tests (x-rays, blood tests etc) and treatment my wife was discharged from the hospital and we were back at the resort by noon; and were reassured again by Ms Delgado upon our return. An extremely difficult situation, which I would wish on no-one, was made infinitely easier by the highly efficient and professional Ms Delgado and her colleagues for which my wife and I are incredibly grateful. Nice rooms and amenities are important but it is when things go seriously wrong one gets to appreciate establishments properly. Today was such a day for our family, and the Marriott Marbella Beach Resort came up trumps - well done. If you are equivocating over this resort then don't - just book it.
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- Also Known As:
- Marriott`s Marbella Beach Hotel Marbella
- Marriotts Marbella Beach Hotel
- Marriott Vacation Club Marbella
- Marbella Marriott
- Marriotts Marbella Beach Resort