I have a very mixed opinion about this hotel. Some aspects were great, others were really lacking.
We arrived for a week long stay and one of my biggest complaints would be the customer service at the reception. Not very friendly, not very helpful. Not all bad either but could be SO much better. It felt like any time we needed anything we had to pry the information from them. No services offered- tours, excursions, etc. No explanation of what the hotel services are- spa, gym, etc. Just no information.
We did not get the sea view room and upon arriving I asked if we could get upgraded seeing that the area was nowhere near high season. They said sure, 20 euro per night. So we did not chose to since that's a whole lot of dollars when you convert for a week. We room we did get was in the new building, the only thing that was new though was the bathroom which was spacious and fairly nice. The room itself was old, with terrible furniture, a musky smell and a balcony that faced a building. There was no sunlight coming in and the general impression was less than pleasant. That evening I asked if we could move to a different room which we did the following morning. This one was in the old building on the 5th floor, with a smaller balcony and older bathroom, but much more spacious and with a good view and plenty of light.
There is a breakfast that is served downstairs and aside from a few things that look like they get reused the following morning (cheese, fruit...) it's actually really great with a lot of variety and the patio is fantastic. This was one of the things I looked forward to each day, sitting out there and drinking my coffee. Waiters are also very very pleasant so no complaints at all. Dinner on the other hand costs 29 euros (26 I think if you make a reservation), we did not eat there so can't say whether it's good or not. Also something to note, if you let the front desk know the day before, they will have a picnic lunch for you the next morning (if you have to leave early for some reason). We did this twice and it was great, much appreciated.
The hotel grounds are also quite nice especially compared to the other places around. Since the location of the hotel is really nice on the boardwalk, you can sit on the deck chair and hear the ocean. Weird thing to mention though, they have these beds that cost 20 euro to rent- well in the 7 days I was there not once did anyone rent one.
So I can't say we left disappointed but I expected something more based on the reviews.
- Also Known As:
- El Fuerte Resort
- El Fuerte Marbella
- El Fuerte Hotel Marbella
- Official Description (provided by the hotel):
- Fuerte Marbella, the most emblematic hotel in the centre of Marbella, combines tradition and innovation. On the beach front and surrounded by 4000 sq. meters of garden, Fuerte Marbella Hotel is an oasis walking distance to the Marbella old town, with restaurant and shops. Most of the rooms have magnificent views of the Mediterranean sea. A 7 km long beach promenade allows gentle walking to the famous Puerto Banus, with international shopping and restaurants. Fuerte Marbella offers a complete sports centre with covered heated pool (winter only) and a beach restaurant with sun beds (extra charge, summer only). Easy access from Malaga International airport (60 km) by rental car, shuttle bus or private transfer (book through the hotel). Public direct bus to Marbella bus station is also available. ... more less
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